Very efficient service and competitive price!!! Beth was very polite and helpful and got me out of sticky situation by checking stock availability and shipping part for next day delivery even though... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Anthea went massively beyond the call of duty in order to help me out with something that wasn't even necessarily going to result in a sale. Having dealt with people regarding the same issue who coul... See more
Company replied
Lauren has been great in helping sourcing Salus devices, some of which were not on their website. Prices were great, but more importantly the customer service and communication have been excellent.... See more
Company replied
Highly competitive pricing, super fast delivery and what a lovely chocolate and sweets surprise in my package - who would have thought? Top service. Would definitely use again.
Company replied
Company details
Information provided by various external sources
An independent renewable heating supplier, specialising in renewable energy and underfloor heating.
Contact info
United Kingdom
- ecoheatingstore.co.uk
Highly recommended
Great prices and excellent customer service, thank you to Anthea for all of the help.
July 24, 2021
Unprompted review
Advertisement
Top customer service, fantastic value for money
Highly competitive pricing, super fast delivery and what a lovely chocolate and sweets surprise in my package - who would have thought? Top service. Would definitely use again.
June 23, 2021
Unprompted review
Reply from Ecoheatingstore
Hello Sandra,
Thank you so much for your kind review, glad you liked your surprise in your package, I hope you took the chance to take the break.
Let us know if we can help with anything in the future.
Kind regards
Anthea - National Sales Manager
Extremely friendly and efficient…
Extremely friendly and efficient service. I had my order delivered within 24hrs at a competitive price from other suppliers. Highly recommend and would purchase other items from them again. Thanks Lauren
June 17, 2021
Unprompted review
Reply from Ecoheatingstore
Hello Divesh,
Thank you very much for your review, really pleased you liked our own brand heat pump feet and found the price competitive.
I have passed your thanks on to Lauren.
Kind regards
Anthea - National Sales manager
Thankyou Beth !!!
Very efficient service and competitive price!!!
Beth was very polite and helpful and got me out of sticky situation by checking stock availability and shipping part for next day delivery even though it was past their midday cut off time.
Pleasure to deal with and will be again. Many thanks.
May 7, 2021
Unprompted review
Reply from Ecoheatingstore
Hello Steve,
Thank you for leaving us such a nice review. We do try our best to get deliveries out for next day delivery if we can, after the cut off time.
Thank you
Kind regards
Anthea - National Sales Manager
This is a company that goes the extra…
This is a company that goes the extra mile, the communication was excellent and the advice and support from Anthea was second to none.
I will confidently and comfortably recommend this company to others.
May 4, 2021
Unprompted review
Reply from Ecoheatingstore
Hi Neil,
It was a pleasure dealing with you, thank you for the lovely review.
Kind regards
Anthea - National Sales Manager
Advertisement
Excellent value and great service
April 28, 2021
Reply from Ecoheatingstore
Hello David, Thank you for leaving a review for us, glad you liked our service.
Anthea - National Sales Manager
Good prices
Good prices, excellent customer service and communication.
April 28, 2021
Unprompted review
Reply from Ecoheatingstore
Hello Mark, Thank you for leaving us a review, I am really happy you had good communication from our sales team.
Anthea - National Sales Manager
Excellent cooperation
Great prices and customer service on the highest level. Always a pleasure to work with Lauren. Strongly recommend :)
April 22, 2021
Unprompted review
Reply from Ecoheatingstore
Thank you for leaving your kind review, and thank you for becoming a returning customer.
Kind regards
Anthea - National Sales Manager
Great service
Lauren has been great in helping sourcing Salus devices, some of which were not on their website. Prices were great, but more importantly the customer service and communication have been excellent.
The 2 orders both came fast and well packed.
Thank you very much.
April 21, 2021
Unprompted review
Reply from Ecoheatingstore
Thank you for leaving us such a nice review. I am happy you liked our customer service and found your goods were well packed. It's great to know we are doing things right for our customers.
Kind regards
Anthea - National Sales Manager
Advertisement
Amazing!
Thank you to Lauren for sorting out my order effortlessly and taking the time out to find information out for me. Will definitely be using again, thank you so much!
February 17, 2021
Unprompted review
Reply from Ecoheatingstore
Hi Charlie, thank for taking the time to write a review.
I am really pleased and proud Lauren gave you the service I expect from my sales teams.
Looking forward to working with you long term.
Kind regards Anthea - National Sales Manager
Above and Beyond!
Anthea went massively beyond the call of duty in order to help me out with something that wasn't even necessarily going to result in a sale.
Having dealt with people regarding the same issue who could barely be bothered to reply to an email enquiry, this was a hugely appreciated breath of fresh air. Thanks so much!
January 27, 2021
Unprompted review
Reply from Ecoheatingstore
Hi Oli,
thank you for this lovely review.
Happy to help anyone with an enquiry it's not always about getting a sale.
Kind regards
Anthea - National Sales Manager
Great service and excellent value for money
I ordered 6 x neoStat 12v V2 thermostats and a neoHub (2nd Generation), all arrived within 2 days of ordering and now fitted and all working perfectly. The cost was 25% cheaper than buying directly from Heatmiser. Result.
January 8, 2021
Unprompted review
Reply from Ecoheatingstore
Hello Brian,
Thank you very much for leaving a review, I am really happy you were satisfied with our prices and service.
If we can be of any help in the future please let us know.
Kind regards
Anthea - National Sales manager
Great and reliable service
Ordered a neohub gen2 and got it without issues. I was given updates about the order and the team are very nice and friendly. Definitely recommend and will be first stop for anything heating related in the feature.
October 9, 2020
Unprompted review
Reply from Ecoheatingstore
Hello Dan,
Thank you very much for your review, we are really happy you will use us again. If you can't find what you are looking for on our website, please do call us on 03300 248 248 we can access a lot more products then we place on our website.
Kind regards
Anthea - National Sales Manager
Advertisement
Excellent fast efficient service from…
Excellent fast efficient service from start to finish. Highly recommended.
October 7, 2020
Unprompted review
Reply from Ecoheatingstore
Hello,
Thank you so much for your 5 star review, if we can be of any other help in the future please let us know.
Kind regards
Lauren - Sales Admin
After losing quite some money (and…
After losing quite some money (and faith in the renewable heating sector!) I was recommended EHS directly from Daikin.....I only wish I had been put onto them sooner.
The team at EHS listened to my issues and put together a plan to get my heat pump system installed, commissioned and registered with the RHI scheme. Professional and competent, where others I had contacted wanted to capatalise on my vulnerable situation, EHS were fair and transparent.
This is the sort of company the green energy market needs as it can be such a minefield to sift out the dozens of companies that are here one minute and gone the next (with your money!) so I genuinely wish the team success and I'll be sure to recommend anyone I come across with any heating needs!
Many thanks!
DT, Takeley
January 22, 2020
Unprompted review
Reply from Ecoheatingstore
I am so happy we managed to help you on your install, thank you so much for your kind review.
We strive to give the best service to our customers as we possibly can, while trying to give renewable energy a good name.
We also pride ourselves on being honest and up front with our customers.
Enjoy your warm energy efficient home!
Kindest regards Anthea ~ National Sales Manager
Brilliant!
Reliable, competitive and outstanding knowledge.
Keep up the good work guys.
November 26, 2019
Unprompted review
Reply from Ecoheatingstore
Hello Ricci, thank you for your kind review we love working with you on your Underfloor heating projects.
Kind regards Alice - Sales Admin
MCS Registration
We needed help with MCS Registration on an Air Source Heat Pump we installed. Ecoheatingstore were reliable and very efficient. We hope to use them for underfloor heating and other projects going forward.
November 25, 2019
Unprompted review
Reply from Ecoheatingstore
Hi Mark, Thank you so much for your review, we are looking forward to supplying your underfloor heating projects.
Advertisement
Amazing service and great knowledge
Amazing service and great knowledge I have switched to buying all our renewable equipment directly through Eco Heating Store and have even stopped buying equipment direct from the manufacturer as the service from Eco Heating Store is much easier.
November 25, 2019
Unprompted review
Reply from Ecoheatingstore
Thank you for your Review Mark, it is a pleasure to deal with such a professional company such as yourselves.
We look forward to working with you for many years to come.
Great range of products and excellent…
Great range of products and excellent customer service
November 21, 2019
Unprompted review
Reply from Ecoheatingstore
Thank you for your review, if we can be of any further help to you please do not hesitate to contact us.
Amazing service would definitely…
Amazing service would definitely recommend to anyone looking for renewable, plumbing and heating supplies. Quick, easy and great value for money.
November 18, 2019
Unprompted review
Reply from Ecoheatingstore
Thank you for your review, we look forward to dealing with you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.