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Company details

  1. Beauty Product Supplier
  2. Cosmetics Store

Written by the company

Welcome to ecoLOOK, your number one source for all things naturally cosmetic. We're dedicated to giving you the very best of natural beauty, with a focus on cruelty free and ethically sourced ingredients.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Good eco eyeshadow refills

Good eco eyeshadow refills, received an email advising posting held up and they enclosed a free gift, really nice. Going to try their mascara. It's great the way their products and packaging are plastic free.

May 1, 2026
Unprompted review
Ecolook logo

Reply from Ecolook

Hi Happy Owl.

Thanks so much for your lovely 5🌟 review! We’re really glad you’re enjoying the eco friendly eyeshadow refills and that the plastic free packaging means a lot to you that’s exactly what we aim for. 😊
We appreciate your patience with the delayed delivery and we’re happy to hear you liked the little free gift! We hope you love the mascara just as much when you give it a try.

Thanks again for your support it truly means a lot to us.

All the best,
Sophie.
ecolook 💚

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Rated 5 out of 5 stars

Beautiful packaging

Beautiful packaging, amazing natural ingredients so not nervous my teen daughter puts bad stuff on her skin. A whole array of colours. Great friendly customer service! Only thing is if they wish to target teens - the logo is not - "cool enough". Will buy more and highly recommendn

March 28, 2026
Unprompted review
Ecolook logo

Reply from Ecolook

Thank you so much for your wonderful 5🌟 review, Eva! We’re delighted to hear you love the packaging and natural ingredients. it’s so important to us that our products feel safe and trustworthy for all ages especially younger skin.

It’s great to know you’re enjoying the range of colours and had a positive experience with our customer service too 😊

We really appreciate your honest feedback about the logo that’s super helpful and something we’ll definitely take on board as we grow.

Thanks again for your support and recommendation. It truly means a lot to us 😊

All the best,
Sophie
ecolook 💚

Rated 5 out of 5 stars

Great!

Great service, speedy delivery and lovely products.

February 9, 2026
Unprompted review
Ecolook logo

Reply from Ecolook

Hi R.Kyte,

Thank you so much for your lovely 5⭐ review!

We’re so happy to hear you were pleased with the service and speedy delivery! That’s exactly what we aim for and it means so much to know you’re loving the products too 💕

Thank you for your support, we truly appreciate it! ✨
All the best,
Sophie.
ecoLOOK 💚

Rated 5 out of 5 stars

Customer support and products are great!

Great products and the customer support was really helpful after I made a mistake with my order. Came quickly, was cheaper than drugstore makeup but good quality and supporting a good cause too so I would definitely recommend Ecolook!

April 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Sophie went above and beyond

I’m not a person who usually wears foundation so I wanted to buy an ethical, eco friendly, natural one without all the nasty stuff. I contacted Sophie as I was unsure what shade I was, she told me she’ll make a shade specifically for me. How nice is that! I also ordered the setting powder and eyeliner and the quality of the makeup is superb. Overall I am extremely pleased with the products and the lovely customer support I received. 10/10 and most definitely recommend to everyone

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

No more sore eyes.

My eyes were sore . So l thought l would try ecoLook eye make up. I am so pleased l did. My eyes are now feeling perfect again. I used the mascara and eye liner. I am so pleased, that l will now buy the other products, that EcoLook make. The colours all look so wonderful. Such vibrant colours.

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Love the pure feeling on my skin!

Love the pure feeling on my skin!
I can feel the ingredients are natural. Love the eye shadow colour palette.
The wood finish packaging is a great touch. Even hubby commented - whoo that's nice.

December 7, 2021
Unprompted review
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Rated 2 out of 5 stars

Quick delivery and looks lovely BUT....

Quick delivery and looks lovely. Great colours in the palette. The eyeshadow went on really smoothly and looked amazing. However, it didn't last more than a couple of hours. I would constantly be needing to reapply. Quite disappointed.

November 23, 2021
Unprompted review
Ecolook logo

Reply from Ecolook

Hi Emma,

Thank you for your feedback this really helps us. We are very pleased you loved our colours and level of service. We are sorry the eyeshadow did not adhere for you, we try really hard to make sure our products work for everyone. We are working on a baked and cream eyeshadow version. We are also looking at creating a primer so that this can be used with the eyeshadows because this helps the eyeshadow stay on for longer.

Again thank you for the feedback.
Best wishes,
Sophie & Joe.

Rated 5 out of 5 stars

Great quality and lovely packaging

Great quality and lovely packaging! Recently tried the eyeshadow pallet and mascara and it looked amazing! Unlike most mascaras I've used before, it was not clumpy and gave a long lash look and the eyeshadow had a variety of colours to choose from! Highly recommended! :)

October 27, 2021
Unprompted review
Ecolook logo

Reply from Ecolook

Hi Jodie,

Thank you for the positive comments.

Best wishes,
Sophie & Joe.

Rated 5 out of 5 stars

Lovely experience

Lovely experience. Makeup arrived damaged. Contacted company replaced immediately without any fuss.
Product is lovely and I like the fact it is all eco friendly. Bamboo packaging looks very good.
All in all very pleased.

October 26, 2021
Unprompted review
Ecolook logo

Reply from Ecolook

Hi Margaret,

Thank you for the positive review.

Best wishes,
Sophie & Joe.

Rated 5 out of 5 stars

I always try to shop with companies…

I always try to shop with companies that are, 'green.'
Thank you ecolook for being green and affordable - love the packaging - but great makeup as well.

October 26, 2021
Unprompted review
Ecolook logo

Reply from Ecolook

Hi Dorothy,

We really appreciate the lovely comments. This really helps us as we are a very new makeup business.

Best wishes,
Sophie & Joe.

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