Communication was terrible prior to receiving mattress purchased online, mattress was much too firm for me, no usable for a side sleeper. After calling and emailing to return based on 100 day warranty... See more
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Thank you, my bed arrived yesterday and the delivery men were very obliging - putting the bed 'in situ' for me. The bed was very well wrapped in plastic - sadly however, during its journey the... See more
The bed itself is great, however the purchasing experience was more stressful than it should have been. I ordered the bed on a Sunday and the FAQ said to expect it within 7-10 business days. I h... See more
Company replied
Customer service was slow and abrupt. Delivery took forever with little communication. I was also passed on to the delivery company to arrange myself rather than the business I bought from managing t... See more
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2.3
Poor
26 reviews
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Great experience
Great experience, great product too. Definitely will be buying from here again
July 31, 2021
Unprompted review
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Mattress is much better than our last…
Mattress is much better than our last very expensive one. The only negative comment we have is that the delivery truck could not be driven onto our property. It was explained to your company that a large truck would not be able to negotiate the driveway.
We certainly recommend the mattress.
June 8, 2021
More communication needed
The bed itself is great, however the purchasing experience was more stressful than it should have been.
I ordered the bed on a Sunday and the FAQ said to expect it within 7-10 business days. I had zero contact from eComfort during this time.
I contacted eComfort requesting a heads up so I could be prepared to receive the new bed and was told I would get a call a few days in advance.
This didn't happen - instead I was woken at 7:30am by the couriers wanting to deliver the bed that day. I had had no notice, hadn't been able to remove the previous bed yet, and this was very stressful - especially when I had requested advanced notice.
More communication around delivery is essential. Beds are not easy to swap in and out - I needed a day to get my old bed taken from my room and space made for the new bed. I'm 5"2 and have injuries that limit lifting. You can't sell beds assuming everybody shopping has the ability to just move a mammoth item around with ease.
June 1, 2021
Reply from Ecomfort
Hi Bronte
We aplogise for all the inconvenience you had and we are already working on this to make your future experience better.
Just love our new Ecomfort mattress!
Just love our new Ecomfort mattress!! We valued the phone call before and after the mattress was delivered which made it all feel personal and that we can make contact in the future if there is a problem. (we are sure there won’t be!) Many thanks 😁
Jane and Craig
April 22, 2021
Unprompted review
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