EcomobiclubReviews 

102
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting its efficiency, responsiveness, and helpfulness in resolving issues and answering questions. Many people are thrilled with their product purchases, finding them comfortable, easy to use, and providing a renewed sense of independence and mobility. The products are often described as well-packed, easy to assemble, and convenient for transport, fitting easily into vehicles. However, some customers also noted issues with product quality, experiencing motors giving out quickly or parts arriving broken. A few other people also felt that battery life was shorter than expected or that certain components, like steering columns, were rickety.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with their... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional support and... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the portability, build... See more

User experience

Customers had positive experiences with user experience, finding the product easy to use, assemble, and... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent and fast service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was ahead of schedule (before Christmas instead of after). Unpack and assemble was straight forward. The unit had minor cosmetic damage. Simple phone call and replacement parts were arranged... See more

Rated 5 out of 5 stars

I bought a MS80 long range scooter. Delivered ahead of schedule. Was easy to assemble, even from a wheelchair. I've had the scooter out quite a bit, a little rough on sideways due hard rubber tires... See more

Rated 5 out of 5 stars

While I had difficulty with simple stuff some of which (most) I blame myself for, still, I felt the manual could have been a little clearer about the simple stuff. Like how to make it GO. I figured it... See more

Rated 5 out of 5 stars

We actually had problems with the motor of the scooter we ordered. It worked for our needs great for a month until the motor started giving out. We were sent a replacement right away. Unfortunately t... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Ecomobi is dedicated to using technology to bring warmth and humanity into everyday life. We focus on electric mobility tools, offering safe and convenient travel solutions for those facing mobility challenges due to age, health, or other reasons. Every product we create is more than just transportation—it’s a bridge to family connection, personal autonomy, and human dignity. We believe that the freedom to move is fundamental to living an independent and fulfilling life. Guided by the vision of "empowering life," Ecomobi blends innovation with compassion to reignite the passion for living and bring hope and joy to our users.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(102)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great Customer Service

My mother received one of these scooters as a gift and it had a broken part. Their customer service was great and sent a replacement part with no issues.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Love this scooter

Love this scooter. Small enough to go in the car, big enough to get me around a cruise ship. Easy to fold and stow away. It’s comfortable and I feel safe riding it easy to drive too. Gave me my freedom back.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I just got the MS02-F Mobility Scooter…

I just got the MS02-F Mobility Scooter and took it for its first trip in the park which is a few blocks from us. It is easy to drive and can really pick up speed on the straight parts! It handled the hill (in the grass) very well and moved well in the very thick grass. It also climbed over all the little dips and curbs that I encountered. It is heavier than I expected and with failing hips and knees both my husband and I will be loading it in the car together...although, in a pinch, I could do it myself. I had a small issue with a part ordered and the company took care of it immediately. Great customer service as far as I can tell. Can't wait to take it shopping...something I have not been able to do for months.

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to transport, Nice and Compact

I purchased this scooter mainly for use in theme parks, and overall it has been a great choice. I’m able to load and unload it from my car by myself, which is very convenient. The battery, once fully charged, lasts me all day during park visits. It does take a few charge cycles before reaching full capacity, but after that, the performance has been reliable.

The only drawback I’ve noticed is the turn radius, which is not ideal for theme park queues. On several rides, I had to do a lot of reversing and adjusting to make certain turns, while others on different scooters had no trouble. That said, this is something I could have anticipated by checking more reviews beforehand. If there were a way to improve the turning capability, it would make the scooter even better.

Overall, I’m very happy with this scooter. It has given me the independence to enjoy the parks and other activities without having to rely on rentals. I would strongly recommend it to anyone looking for a reliable, easy-to-transport scooter for everyday use and travel.

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars

I am very happy with my mobility…

I am very happy with my mobility scooter! After breaking my ankle, it was truly a lifesaver. It is narrow enough to fit through the interior doors in my older home, and I have also taken it outside to water my garden, get the mail, and visit with my neighbors! It is easy to charge and the charge lasts a long time. I’m SO glad that I purchased this scooter!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

MSO2 Scooter

Purchased the MSO2 scooter for my mother, and am incredibly impressed. It is easy to use and has amazing range. It's also lightweight and easy to fold/unfold. Highly recommend!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Communication

So far, in the process of purchasing our MS02 MAX , every question I have sent to EcoMobi has been answered. This means a lot to me.
I feel we can never predict how something is going to go, but what matters most to me is how we handle it. That is why I am giving five stars on my experience so far.!

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonderful Scooter and Friendly Customer Service!

I ordered this scooter last November and have thoroughly enjoyed it. It is difficult to walk long distances and this gives me the independence I need. It's a comfortable ride and is a beautiful blue color. The price is reasonable. It checks all of the boxes.
When I received the scooter, the side mirrors were not included. I contacted the company and they were incredibly polite, helpful, and readily fixed the issue. I would definitely recommend this scooter!

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

We actually had problems with the motor…

We actually had problems with the motor of the scooter we ordered. It worked for our needs great for a month until the motor started giving out. We were sent a replacement right away. Unfortunately the second motor also gave out within a month. The third motor was not the same motor so we have been left without mobility. However, customer service has been very responsive to our emails and phone calls. We are hopeful our issue will be resolved soon.

June 30, 2025
Unprompted review
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Rated 5 out of 5 stars

After looking love itat lots of different…

After looking at lots of different scooters I decided to get this 1 for my mothers and I’m glad I did. She absolutely loves it. The battery lasts for weeks and it’s so easy to use It’s small enough to fit in her suv but still feel sturdy. We love it

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

The service department and staff are…

The service department and staff are truly refreshing in terms of today's light. They are quick and professional which was refreshing. They handled a small problem efficiently and to my satisfaction. Thank you.

June 26, 2025
Unprompted review

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