Eco Pet Parcel Reviews 

418
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, including treats and toys, which their pets absolutely adore. Reviewers frequently highlight the fast delivery service and the straightforward, easy ordering process. Many appreciate the thoughtful packaging, often including lovely personalized notes, enhancing the overall customer experience. Consumers frequently express high satisfaction with their purchases and often recommend the company for its excellent products and service. Many people appreciate that the treats are healthy and natural, providing better options for their pets compared to other market offerings.

What people talk about most

Product

Customers had positive experiences with products, with many reviewers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as lovely, wholesome,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with order, highlighting the ease of finding items and the quickness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The g... See more

Rated 5 out of 5 stars

Just what animal lovers needed. Breath of fresh air Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and ea... See more

Rated 5 out of 5 stars

We’ve brought a few orders from here now, they always come on time and we’ve never had any problems. They are reasonably priced compared to most shops ect . Would highly recommend

Rated 5 out of 5 stars

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choos... See more


Company details

  1. Pet Store

Written by the company

Pet parcels for the eco-conscious owner. All of our products are carefully chosen with your pet and the environment in mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(418)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Satisfied with service and products. Dogs love the treats.

May 1, 2023
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Reply from Eco Pet Parcel

Thank you for your review 😊👍🐾

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Rated 5 out of 5 stars

Quality products and fast delivery

Excellent service from Ecopet. I ordered fruit and vegetable chew treats for my puppy and they were delivered really quickly and very well packaged. Lovely touch with a handwritten note to Teddy and a discount for my next purchase. So pleased I ordered from Ecopet. I will definitely be ordering again.

May 2, 2023
Unprompted review
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Reply from Eco Pet Parcel

Thank you for the lovely review 🥰 We love writing the personalised notes for the doggos 😊🐶

Rated 5 out of 5 stars

Happy Dogs, Happy Mum!

Lovely quality products and packaged well - will a hand written note to my dogs (very sweet gesture!). We ordered a variety of treats and a shampoo bar, detangler spray and ‘perfume’ all of which are lovely and work really well!
Have no hesitation in ordering again!

April 10, 2023
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Reply from Eco Pet Parcel

Happy dogs, happy dog mums, happy us ❤️ thank you for the lovely review 🥰

Rated 5 out of 5 stars

Easy ordering

Easy ordering , quickly and great products

March 28, 2023
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Reply from Eco Pet Parcel

Thank you for the great review 😊👍

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Rated 5 out of 5 stars

Easy to order

Easy to order, efficient service. Delivery was as expected. Regular updates
My dog love her fruit and vegetable chews

March 19, 2023
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Reply from Eco Pet Parcel

Happy dogs make us happy 🐶😊 Thank you for the lovely review 🥰

Rated 5 out of 5 stars

Beautiful colourful toys

Beautiful colourful toys, packaged kindly to the environment. The dog loved the covered rope bottle, the monkey and the starfish and got to playing with them immediately.

They looked and felt very well
made / robust

Beautiful as gifts as they feel incredibly special to open due to the lovely packaging and colours

February 17, 2023
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Reply from Eco Pet Parcel

What a fantastic review - thank you so much 🥰

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Rated 5 out of 5 stars

Our favourite place for dog treats

Always perfect service and great quality treats, with no nasty ingredients. There hasn’t been one that my dog hasn’t liked. Would highly recommend.

February 22, 2023
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Reply from Eco Pet Parcel

Thank you for the lovely review 🥰

Rated 5 out of 5 stars

Superfast delivery

Superfast delivery. My 2 dogs love all of the chews.

January 28, 2023
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Reply from Eco Pet Parcel

Thank you for the fab review 😊👍

Rated 5 out of 5 stars

High quality products

High quality products, delivered quickly - we have two very happy dogs who love their veggie chews!

January 13, 2023
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Reply from Eco Pet Parcel

Happy doggos is what it's all about 🐶🐶❤️ thank you for the lovely review 🥰

Rated 2 out of 5 stars

Parcel is still not delivered despite…

Parcel is still not delivered despite being ordered over 2 weeks ago. Very disappointing.

January 20, 2023
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Reply from Eco Pet Parcel

Hi Lucy,

On the day that you placed the order we explained that we were short of one of the items. We spoke and you were happy for us to send the rest of the parcel on at a later date (we were getting a delivery the next week).

The first part of your order arrived but unfortunately the second part has not yet got to you. I have spoken to the couriers who are chasing this up and getting back to me.

I will keep you updated.

Thank you,
Lydia

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Rated 5 out of 5 stars

Delivered very promptly and dog loves

Delivered very promptly and lovely eco packing.....Dog loves treats which are already a re-order cos first ones were promptly eaten..

January 10, 2023
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Reply from Eco Pet Parcel

What a fab review - thank you 😊👍

Rated 5 out of 5 stars

What a great company!

What a great company! They were very efficient in sending out my parcel and when I received it there was a lovely personal note in there to my pet.

December 30, 2022
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Reply from Eco Pet Parcel

Thank you for your lovely review 🥰 We love writing the personalised notes 🐶❤️

Rated 5 out of 5 stars

Quality toys

First time ordering from this company. I ordered 3 of the leather type toys for my 3 dogs. Good choice, good quality toys and I'm hoping they last. I also bought some chew sticks, dogs loved them.

December 9, 2022
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Reply from Eco Pet Parcel

Thank you for the great review 🥰 I'm glad your doggos are happy with their toys and treats 🐶🐶🐶❤️

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Rated 5 out of 5 stars

Lovely items

Lovely items, quickly posted. Thank you

December 11, 2022
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Reply from Eco Pet Parcel

You're welcome 😊 Thank you for your review 👍🐾

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