Eco Shield Pest Control Reviews 

I've had nothing but positive experiences and I've been using this service for 2 years. Technicians and office staff have always been helpful and professional.

This place is a scam, they charge for services that don't work. Had them here 3times for ants and mice, still have ants and mice LOL paid 73 monthly for nothing, cancelled they charging $215 F them BEWARE DONT USE and Rick is really a D#ck

I cannot express how strongly I would discourage anyone from using EcoShield. This has been one of the most frustrating customer experiences I've had, and the company's complete disregard for its customers, its commitments, and the consequences of its services is astonishing.

Let's start with scheduling. EcoShield routinely cancels appointments at the last minute, despite requiring customers to provide at least 24 hours' notice when canceling. Apparently, that policy only applies in one direction. My last "touch-up" service was canceled and rescheduled repeatedly until it was practically time for the next regularly scheduled treatment. At that point, what exactly was the purpose of the touch-up? They take your money, fail to show up, and apparently expect you to accept it.

The actual service is no better. During a mosquito treatment that was specifically supposed to cover the perimeter of my entire house, the technician spent no more than THREE MINUTES spraying and only treated the front yard. I paid for a perimeter treatment and received a quick spray of a fraction of the property. Yet the technician somehow had plenty of time to thoroughly spray my fruit and vegetable plants, rendering the produce inedible due to the product's toxicity and restrictions on consuming treated plants.

And then there are my bees. Within a week of this treatment, all of my bee hives died off. I cannot independently establish causation, but the timing is extremely concerning. For a company that markets itself as environmentally friendly, this is an absolutely devastating outcome and raises serious questions about its practices and the care taken when applying its products.

What really demonstrates the character of this company, however, is how it handles complaints. A manager personally offered me a $150 account credit. Only part of that credit was ever applied. When I questioned it, the company attempted to deny that the offer had ever been made. Thankfully, I had security camera footage documenting the interaction. Even after being confronted with evidence, EcoShield honored only the partial credit and refused to apply the full amount the manager had promised. To be clear, this was an account credit, not a refund. Apparently, even a manager's explicit commitments aren't worth much at EcoShield.

The customer service process is equally dysfunctional. Calling is essentially pointless. You are shuffled from one representative to another, promised callbacks that never happen, and left to chase the company for basic answers and accountability. Apparently, the burden of managing their business falls on the customer.

EcoShield also advertises a satisfaction guarantee. Based on my experience, that guarantee is little more than a marketing slogan. They don't consistently deliver the services they promise, they don't honor their commitments, and when something goes wrong, they make it the customer's responsibility to fight for a resolution.

The pattern here is impossible to ignore: last-minute cancellations, inadequate service, damage to the very things you are trying to protect, broken promises, and an apparent willingness to deny commitments until presented with evidence.

I hired EcoShield to protect my property. Instead, I've spent my time chasing appointments, fighting for promised credits, dealing with inadequate treatments, and questioning the environmental consequences of their work.

I would not hire this company again under any circumstances. There are plenty of pest control companies to choose from. Do yourself a favor and choose one that actually shows up, does the work it charges you for, and stands behind its promises.

EcoShield has demonstrated, repeatedly, that its marketing promises are worth more than its actual service, and that customer satisfaction ends the moment they have your money. I would never recommend this company.

If I could give no stars I would. None of there sprays seem to work. They spray and spiders and all that still run rapid. Kai the bug guy said we could cancel whenever they aren’t like the others. Then I look into it and it turns out in our sales agreement not only are we stuck with them for 24 months we need to pay 200 to get out of the contract. They use items I can literally just go to the hardware store and set out myself. For rodent options you’re looking at 800 to 2000 and they totally missed the spot where I do actually have a rodent problem. Deceptive sales and complete liars whose products don’t really work.

I hired this company to help me with my rodent problem in my home. They only made the problem worse. I had been a customer for years after one of their door to door salesmen talked me into pest control around my house after I recently moved in. I was skeptical of it but also didn't want rodents to get into my newly bought home. They came and sprayed around my house every few months and it was fine then this year I saw I was dealing with mice in the house and wanted to make sure it was taking care of.
I hired ecoshield to inspect my home and they told me I had infestation of mice and they were breeding in my crawl space since it was so humid. They charged me $4000 to seal up spots the mice used to get in, put in a dehumidifier and supposedly lay poison to kill the mice. I was promised that the mice would die off soon and they couldn't get back in my home.
Two weeks later we kept seeing the mice. I complained and they sent out someone else to seal up more places they thought the mice were coming in at. They said now we should stop seeing them in two weeks.
Two weeks later its worse than ever. The mice are seen all day long, even during the day. They are climbing on our furniture at night and we know this because they leave droppings. I see mice in every room including the bathroom. I called and texted the company for days now and they're ignoring me. They made things absolutely worse while taking thousands of dollars from me. Please avoid them at all cost.

The tactics this company uses are despicable! They are totally dishonest and are dangerous. Stay as far away from this company as possible.

If I could give zero stars I would. We have been customers of EcoPest since 2024. It has been fine. There is variability between agents in terms of how much they will do. We cancelled services, and it took me FOUR phone calls to get the cancellation processed. They kept telling me I had to talk to someone else - the local office couldn't do it, the solutions center had to. When I finally go to the right person, I was on hold for 5 minutes before they would let me get off the phone. I would absolutely not sign up with this group again - once they have you signed up, they try to make it impossible to leave.

Stay away from this company. They have quite the sales pitch, but do not honor the guarantees. I was told I could cancel if the service didn't work. I've had to call them back out twice because they didn't remove the spider webs and have seen no reduction in spiders or other pests. I called to cancel, based on the agreement that I could if the service was no good. When I called I was told there is a cancellation fee, even if their service is substandard.

I have had great service. ALI WAS REALLY GREAT TODAY. Spiders and ants are all under control. If I call and let them know I have more ants, they send some one right out.
Glad to have echo shield.

IF COULD GET THIS COMAPNY ZERO STARS I WOULD. I HAVE NEVER SEEN A COMPANY THAT IS SO HAPPY WHEN YOU CALL TO CANCEL THEIR SERVICE. THIS COMPANY IS SCAMING PEOPLE STAY AWAY.

Horrible service. I have MORE bugs since they showed up. They show up randomly, never in time. Do not use.

If I could give this company zero stars I would. Please do not use this company or sign a contract with them. I believe they’re spraying water because I still have spiders, silverfish, and ants in my home. They will not let me out of my contract and expect me to pay them for something that does not work. Their remedy is to keep coming to spray my house almost every 4 weeks. They did not do the exclusion correctly missing spots that representative told me I would have done. No need to call or argue because customer service does not care and rush you off the phone. I hope this helps the next person to not make the same mistake I did and sign anything with this company. The economy is already terrible and for this company to take advantage of people’s hard earned money is a disgrace!

Ashley Gann provided outstanding service during my home inspection! She was thoughtful, knowledgeable, and professional, with great attention to detail. I especially appreciated how respectful she was of my home and property and the care she brought to her work. Her thorough approach made me feel confident that the inspection was in good hands. Thank you, Ashley, for such a positive experience. Five stars and highly recommended!

I am happy with the service I have received. I have had 4 treatments and the seem to be effective. The inside inspection revealed areas where pests could enter. I saw the pictures and observed areas first hand. They will be sealing up these areas which will please me.

My home was serviced October 21st and the young lady that provided service left a door tag.

It states her arrival time is 8:00 time out 8:22. I don't know how she could have got dewbbing power spray and granulation done all the way around the house. I saw no evidence of it but just to give her 22 minutes to do it seems near impossible.

She did dewbbing that was evident but no signs of granulation like I saw when I've had this service provided in the past.

I'd like a return visit when I'm home to make sure I'm getting what I pay for it. Thank you

This company is a rip off. Don't believe the hype. They are hustling homeowners out there money and not completing the services. They will reschedule often then show up and half ass the job. The worst company to work with for pest.

I had multiple issues with EcoShield Pest Solutions failing to complete scheduled services. On May 19, they arrived outside the scheduled appointment window and treated only the exterior of my home. Because I was no longer home, the interior treatment was not completed.
I contacted the company several times to reschedule, rearranging my schedule to be home for each appointment. On multiple occasions, they either failed to show up or sent sales representatives attempting to sell additional services instead of technicians to complete the treatment.
After repeated unsuccessful attempts to have the service completed, I canceled and requested a refund. EcoShield agreed to refund me but never processed it. I ultimately had to dispute the charge with my credit card company to recover my money.
Despite the cancellation and successful credit card dispute, EcoShield continues to call and email demanding $129 for services that were not fully completed.
I have spent numerous hours contacting customer service without reaching a resolution.
My experience has been one of repeated scheduling failures, incomplete service, and unresolved billing issues. I would not recommend EcoShield Pest Solutions based on my experience.

No Stars and I wish I would have seen these reviews before, they did service price mod because my house doesn't reach the 1000 square feet, and I also ask to mod the contract and he said yes it will be done, after all that no mod was done with 5he contract 5hat should be canceled as per the sales rep that sold it to me, I thought he was going to honor the differences stated and be true to what was, now they keep bothering with calls saying I have a contract, don't do business with them, once you see that sheild close the door.

I was never told that I was signing a 2-year contract I just wanted to try and see if it worked and now they're charging me $300 cancellation fee such a shame never ever again will I deal with these people and never ever recommend anybody

Unprofessional Customer Service — Beware of EcoShield.

Extremely unprofessional and hostile customer service from Melissa at EcoShield's NJ office. I requested an interim pest treatment on October 14—a service included in my contract, openly advertised by EcoShield, and previously provided without issue.

Melissa refused to authorize treatment unless I supplied a photo of the insects, which I had already disposed of. When I questioned this new requirement, she became argumentative, declared the conversation "unproductive," and abruptly hung up on me.

I called the main office, which confirmed the service was covered and promised to follow up. They never did.

This is my second negative review of EcoShield due to unacceptable customer service. Melissa's dismissive and confrontational behavior was particularly troubling. I am canceling my contract and strongly caution others against signing up with this company.