This is a late review but having had extremely poor customer service elsewhere which left me with a feeling that this is an unfortunately increasingly common situation, I wanted to praise this company... See more
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An amazing company, all the products I bought were made very carefully and to a high standard. There is a touch of luxury in these products, the candles smell beautifully and are perfectly packaged, p... See more
Company replied
I highly recommend Ed and James products, I can always count on the quality to be excellent and it goes for a great price since it's hand made. The packaging was of a very high standard, looked very c... See more
Company replied
I recently purchased two diffusers. These offer fantastic value for their price. The scents are of high quality and have fantastic longevity. Using them was straightforward, and I highly recommend the... See more
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Company details
Written by the company
ED & JAMES LUXURY HOME FRAGRANCES Discover the finest handcrafted candles and reed diffusers, expertly made in St. Mary's Island, Kent. Elevate your home with our exquisite scents and artisanal craftsmanship. 🇬🇧 100% British made using materials from UK suppliers
Contact info
Tigris Crescent , ME4 3AR, St Mary’s Island , United Kingdom
- 07525497969
- hello@edandjames.com
- edandjames.com
Love their products
Love their products. Uptown boutique is my favourite. I’ve got the room spray & diffuser. Quick delivery & lovely wrapping.
Brilliant service.
Brilliant service, good communication.
Son loved his present, would recommend.
Excellent product and aroma
Luxurious candles and diffusers
I absolutely love Ed and James’ products. The quality is amazing, they smell divine and delivery was prompt. I will definitely buy more!
Excellent customer service
Excellent customer service and luxurious, high quality scents. Honestly smells amazing. Thank you so much I can't wait to purchase more.
Fabulous candles
Fabulous candles! The scents!!! Gorgeous. Current favourite is Rhubarb, Swiftest delivery. What a find.
Fantastic service and lovely products
Fantastic service and lovely products. A friend recommended this company to me and it didn’t disappoint.
Lovely products
This is a late review but having had extremely poor customer service elsewhere which left me with a feeling that this is an unfortunately increasingly common situation, I wanted to praise this company. Met the founders at a Christmas fair in Canterbury. I love scented candles, Diptyque is my reference but prices are now silly. Ed and James do a lovely fig scented candle which is close to Figuier. The throw is maybe not quite as good, but still pretty decent. The price is a lot more reasonable and it’s good to support a British business. The customer service was great- very prompt dispatch and delivery with a couple of free samples thrown in. Hope to bump into them and their products again if our paths cross in Canterbury this Christmas .
Prompt response to my query
Prompt response to my query. Prompt delivery. Friendly, helpful and efficient. Amazing products with gorgeous fragrances. Happy to support a local company.
Great great great
The care and service they provide is fabulous. It’s online but when your products arrive so nicely packaged, it’s so nice. Quality service and products.
Just such beautiful products
Just such beautiful products! The candle and diffuser scents are divine! My goodies were so prettily wrapped and packaged.
Beautiful candles and feed diffusers
Beautiful candles and feed diffusers. Every scent I try I love x
Very efficient
Very efficient, acceptionally quick ordering and delivery, friendly service and product is amazing.
Will definitely be ordering again.
Many thanks.
Great candles and diffusers
Great candles and diffusers. Friends always tell me how lovely the house smells. Eco friendly, and refills available. My favourite is Femme Fatale, but love a lot of the samples I have been given when purchasing. These are now my go to gifts.
The body lotions are amazing
Luxury products
Superb service, beautifully packaged, amazing customer service and the product quality is far superior than most of the more ‘well known luxury brands’
Great candle smells great and good…
Great candle smells great and good price. I will definitely buy again looking forward to the Christmas collection.
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