I ordered a pocket knife two weeks ago and have still not received the product. The Royal Mail tracking link provided states that they are unable to confirm the status of the item. I emailed EDC W... See more
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Good reviews when their are no problems are ten a penny, you only ever really find out what kind of company you've dealing with when something goes wrong. Well a full five stars for EDC warehouse's c... See more
Received on time and nicely packaged. It seemed a little small when I opened the box but after carrying it for a while (I work in a warehouse) I have realised it is absolutely perfect in size. It fit... See more
Recently ordered a small knife that was log jammed in the post.. I contacted the seller who immediately told me if my purchase did not arrive by the next day a full refund or another replacement wou... See more
Company replied
Company details
Written by the company
All things Everyday Carry (EDC). A large and growing selection of various exceptional EDC knives, tools, gadgets and more designed to compliment your Everyday Carry. Knives: UK friendly carry pocket knives with sharp blades and friendly designs. Perfect for day to day utility tasks and all are perfectly UK legal carry! Tools: Multitools, keyring gadgets and other useful tools suitable for your daily rotation. Pens: Small selection of EDC pens designed from tough materials and designed to write in all conditions. Wallets: What is more EDC than a wallet? Something you have with you everyday! We have a great range of affordable wallets to carry your cash and cards. Accessories: Huge range of EDC accessories ranging from trays, through gadgets, bottle openers and fidget items. Excellent quality way to accessorize your life. Bags: Backpacks and carry pouches with tons of storage space for your utility carry and day-to-day use.
Contact info
The Generator Quay House, The Gallery Kings Wharf, The Quay, EX2 4AN, Exeter, United Kingdom
- sales@edcwarehouse.co.uk
- edcwarehouse.co.uk
4.1
Great
124 reviews
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Replied to 60% of negative reviews
Typically replies within 24 hours
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Never received my order
I ordered a pocket knife two weeks ago and have still not received the product.
The Royal Mail tracking link provided states that they are unable to confirm the status of the item.
I emailed EDC Warehouse about this and was told it was likely just a delay in Royal Mail updating their system. However, that was over a week ago and there has been no change or update since. I have emailed twice more but have received no response or acknowledgement.
At this point, I have no idea when the item will arrive, or if it will arrive at all.
Very disappointed with the service.
March 14, 2026
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Reply from EDC Warehouse
Hi David - could you please contact us? There is no email in our inbox - (sales@edcwarehouse.co.uk) from you - so we had no idea anything was wrong. Have you tried to contact us?
Thank you.
EDC Warehouse provide a good service.
EDC Warehouse provide a satisfactory service. Item was delivered on time and well packaged.
Website is straightforward to use and convenient.
December 21, 2025
I have not received my order yet
I have not received my order yet, still waiting taking a long time to send 2 penknifes..🥹
November 15, 2025
Reply from EDC Warehouse
Hi John, I'm sorry to hear this hasn't arrived. I don't think I've had any messages from you, so I wasn't aware of any problems.
I can see the order was placed on the 15th - this should have arrived long ago. I'll double check with Royal Mail on Monday, but in the meantime I've refunded this order.
Apologies for any inconvenience. (Though in future - please email us to let us know there is an issue, can't fix what we don't know about!!)
Kind Regards,
EDC Warehouse.
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Good customer service
Had an initial problem with delivery but was sorted out more than fairly and with good customer service would use again when I need further items
November 3, 2025
Reply from EDC Warehouse
Hi Alex,
As I said to you via email, we really do apologise for the issues with this order. They are our fault.
We are still chasing up the location of the order with Royal Mail, we are at their mercy as much as you are on this. Although we do admit the initial issue was ours as for whatever reason we didn't receive any proof of age (which you helped with immediately when asked which we appreciated).
I replied to your email a few hours ago, we've not been ignoring you.
There is no chance you will be left with no resolution. We solve every problem that comes up.
I do appreciate that delays are frustrating, but sadly we're not Amazon, were a small independent business that has to follow extraordinarily strict rules regarding our sales and cant afford to refund immediately at the first sign of issues - we have to allow time for things to be investigated with couriers and internally.
Once again, please accept our apologies for the inconvenience.
Kind Regards,
EDC
Good products and fast delivery :)
October 29, 2025
Good knifes
January 19, 2025
Missing item ...now refunded
I placed my order on 21/08/2025
Despite receiving an email on the 22/08/2025 saying that my order was being processed, my item has not arrived. I have sent numerous emails. I am still waiting for delivery.
September 4, 2025
Unprompted review
Reply from EDC Warehouse
Good evening,
I’m very sorry for the inconvenience you’ve experienced. We always aim to dispatch orders quickly, but in this case there were delays due to the legal requirement for age verification before shipping. Once we received the correct documentation, your order was dispatched on the 26th via Royal Mail 48-hour service. Unfortunately, it appears the courier failed to deliver, despite our follow-ups with them.
As soon as it became clear there was no resolution, we issued you a full refund so you weren’t left out of pocket. I completely understand your frustration and apologise again for the disappointment this caused.
All the best,
EDC Warehouse
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Item was as described
Item was as described, delivery great and communication very good.
August 17, 2025
Reply from EDC Warehouse
Hello, I'm really sorry to hear that. Could you contact us please so we can help? I've had no emails or other contact from you that I can see - we simply didn't know anything was wrong.
Most likely with non arrivals you've not yet provided the proof of age we asked for - and I can't see any record of that on this occasion. Let us know so we can help! Thank you.
Kind Regards,
EDC Warehouse.
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Whitby Kent EDC multi tool
Received on time and nicely packaged. It seemed a little small when I opened the box but after carrying it for a while (I work in a warehouse) I have realised it is absolutely perfect in size. It fits well in the hand, with a (nicely) surprisingly weighty feel. I had to send a package out by courier & had to cut down 2 big cardboard packing boxes to make into 1..... The blade just drifted through.
I've not had occasion to use any of the other tools as yet but I have equally high expectations of their quality. I can't recommend the Whitby Kent multitool high enough, a Must Have.
June 25, 2025
holme and hadfield knife deck pro
Hello
ordered a knife deck pro .
still hasn’t arrived . ordered it over a week ago . i have sent you a email but as yet no reply or any correspondence from you regarding my order . a little concerned . many thanks .
June 21, 2025
The exact product I was looking for at…
The exact product I was looking for at a great price. Fast and reasonably priced delivery
June 2, 2025
All round great buyer experience
Super easy purchase process, great updates from purchase through to delivery.
Item arrived quickly and really well packaged.
An altogether great buying experience and a company that I will definitely use again and recommend to other people.
March 21, 2025
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The post office lost my first order and…
The post office lost my first order and EDC warehouse were absolutely excellent at communication and very helpful. Their customer service is second to none. They did me a brilliant deal on a replacement which arrived very promptly. Thank you EDC warehouse.
March 10, 2025
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