BTG Eddisons Reviews 

Total waste of time. Spend 3 days emailing Alex regarding a property I was selling n Facebook.
Getting told no sale no fee at auction lol. Then the extremely long contract arrived and it stated fees if it sold or not.
I found Alex to be totally untrustworthy and I have forwarded the emails and contract to trading standards for them to look into.
Bee very careful using this firm.

Really bad experience dealing with Mark Belsham regarding a unit in Chiswick. He didn’t reply to emails, texts, or calls. I went to the place twice to take measurements and was told I’d get an update by the end of the day — it’s now been over two weeks and I’ve heard nothing. Feels like he just decided to ignore me, maybe thought I couldn’t afford the place or something. Either way, super unprofessional.

The surveyor was ridiculously expensive and then only did half the job, asked to finish the job he was ridiculously expensive and greedy , on top of this he was slow the report took weeks and even now the job is still unfinished and more money is demanded , take heed and avoid this firm

I don't normally warrant a few minutes of my day to write reviews, BUT, this company for a London estate agent, really needs to hire some staff to answer their phones!! 3 days I have been calling to enquire on one of their listings, nothing! I ended up speaking to their other branches in the midlands and the response was to put me through to their main office again, the same one I had been calling for the last 3 days. Absolutely shocking!!

These guys will massively undervalue your property - I would not recommend them at all.

We have had two valuations completed, Eddison's Liverpool came in £100,000 LESS than the other valuation, which equates to -21%.

The surveyor, David Baker, was rude and had a very unprofessional manner on email and telephone, when we simply asked for an update. He expressed to us that he was doing us a favour by doing our survey before Christmas! Even though we paid a handsome fee of £2,400 for the service... Not really a way to treat paying customers.

The actual report lacked detail and appeared basic, with a very poor layout compared to all other surveys which I have received in the past.

Would not recommend, go elsewhere.

Edison’s control the strings of Ernest Wilson Leeds.
Avoid at all costs, walk away.
Weasel Moorhouse reports into these sharks.

Keira was an amazing server! Food and drinks could be a bit better. The ambience was great and inviting!

DO NOT USE FOR VALUATIONS, NOT I’ll really down value your property! Go with someone else!

Big name company with little to no professionalism in property management sadly. Surveyors have little to no knowledge in dealing with property management. Stay away and choose smaller more competent property managers. Much better and qualified surveyors in the market out there.

PS. We dealt with Jake Edwards

VALUATION DEPT MANCHESTER , DO NOT USE , after a two hour meeting and showing head of dept every property hew was valuing , he agreed what figures he thought they were worth , which is many many millions , basically did valuation and , having ignored all my emails and being virtually uncontactable to me and Handels bank he came in for absolute non reason at more than 15% under totally stuffed me , i then got whole process done again with another quality company who came in correctly

Can’t speak for other departments but as valuers - shockingly out of touch and lack genuine research, factual inaccuracies in the report misleading . Not good . I’ve filed a complaint
Avoid

Dealt with Chartered Surveyor part of business and it was a disaster from start to finish. Had to use them for an insurance reinstatement and would not use again. Emails took weeks to get replies to, things were signed off with the builder without consulting us, visits to site planned and noone turned up. It has taken 2 and a half years since the works completed to get the project signed off due to Edisons poor management. We have had 4 different contacts and each one has been the same. Only responding when we and the loss adjustor threatened to raise a complaint. Still waiting for thier complaints manager to contact us even though this was promised days ago! Completely done with them, we still have problems outstanding with house but becasue they took so long we have now run out of time so it will be for us to fix at our own expense.

Our first experience of dealing with Eddisons was absolutely great. It started when a locaal BBC news story mentioned that Eddisons was auctioning the perfume and beauty products from a failed department store in Lincolnshire. My wife has been trying for some time to track down some now-out-of-production Hermes perfume. I emailed on the enquiry form and Charlie from the Scunthorpe office got straight back to me saying the product we were seeking was in the sale that same day. She then arranged the commission bid for me and two days later we collected it. Fantastic customer support from start to finish and we are most grateful. Thank you Charlie - great job.

Just purchased 4 kitchens and several other lots from Eddisons in an insolvency sale. The staff were very acccomodating. It was a well organised clearance. I am surprised from other comments how people don’t understand the costs and risks involved when buying at auction. But all I can say is when you do you can save or make a lot of money and Eddisons are there to help you do that. Not the first time I have dealt with them by a long way but can recommend them as a reliable auctioneer👍

Jenny from Eddisons provided us with an excellent service from quoting to booking in the condition surveys to several of our sites.

Ryan carried out the surveys without any disruption to the schools.

Travelled hours to pick up a 3 lots.
When I got there all the lots (the same product) were mixed together and half was missing from one of the lots.
Now struggling to get full refund back and loss of money for journey. Customer service is terrible.

I've had great service from the offset and the advice given by individuals has been worth it!

We have worked closely with Eddisons over the past 7 years, we have had assistance in submitting condition improvement bids to the ESFA which has resulted in successful capital grant bids. We have also used Eddisons to undertake property management reports. All staff at Eddisons that I have dealt with are highly knowledgeable and extremely professional , I would not hesitate to recommend them to your company as they work with commercial companies as well as Schools.

Excellent service very quick
And very helpful would use again

Terrible. Did not get the items I bidded for, was given crappy substitutes. Horrible customer service too.