During the event, the staff at Ede & Ravenscroft were incredibly friendly and efficient, which really put me at ease while wearing the gown for such a special day. The person who assisted me ensured t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
So firstly the organisation simplicity and kindess of staff were astounding, and made my graduation a much calmer and more exciting experience. Reading other pieces of feedback a the chief complaint i... See more
Company replied
I had an issue caused by myself on my order. I found the customer service email on here and emailed them direct. Carl was very helpful and arranged for everything to be rectified immediately. Great cu... See more
Company replied
Quick and easy - although the collars need a wash! Would be helpful if there was a place to drop off closer to Cathedral rather than walking back to University
Company replied
4.0
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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The staff were efficient and friendly…
The staff were efficient and friendly when picking up and returning the gown. But it is unnecessarily expensive. We are students!
June 3, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Lauren,
Thank you so much for your comments regarding prices of the gown. This information has been taken into account. We love to hear your positive feedback regarding the gowns and service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
Very Professional
June 2, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Aayushi,
Thank you so much for your comments. We love to hear your positive feedback.
Congratulations on your achievements!
Many thanks,
Alice
The entire process was smooth.
My gown fitting was prebooked still I was in doubt that what if they don't do it properly but I was relieved to see that entire process was very professional and staff was supportive.
June 26, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Anu,
Thank you so much for your comments. We love to hear your positive feedback regarding the gowns and service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
Expensive and Disappointing
The graduation gown had only two sizes, but even if you take the smaller one - it falls from shoulders, and the hood is so heavy it goes back every time and needs fixing and adjusting every minute... Very disappointing
June 3, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Evgeniia,
I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.
CustomerServicesManager@edeandravenscroft.com
Many thanks,
Alice
Very friendly and accommodating staff
Very friendly and accommodating staff. Lovely experience
June 26, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Shanea,
Thank you so much for your comments. We love to hear your positive feedback regarding the gowns and service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
Too expensive and pictures were horrible
Too expensive, and the pictures taken were horrible.
May 7, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Aa,
I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.
CustomerServicesManager@edeandravenscroft.com
Many thanks,
Alice
Shocking prices
I was shocked at how expensive it is to hire a graduation gown. It feels incredibly unfair that students are charged such high prices for something that’s mandatory for their ceremony—and that price doesn’t even include the cap. It seems like the company is taking advantage of the situation simply because they can. Disappointing. But at least the staff was nice.
June 3, 2025
Unprompted review
Reply from Ede & Ravenscroft
Hello,
I'm sorry to hear the disappointment with the prices of the graduation gown. We are more than happy to look into your query further. Please do not hesitate to send an email to the below email address:
CustomerServicesManager@edeandravenscroft.com
Many thanks,
Alice
Reply from Ede & Ravenscroft
Dear Tiago,
Thank you so much for your comments. We love to hear your positive feedback regarding the gowns and service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
£49 for a gown without cap on rent.
£49 for a gown without cap on rent.
Cap was another £40 approx.
This is loot.
The college (imperial college london) itself should ban these people and not have them sell it to the students. But i bet they pay some one in the org.
Some other students rented it for £35 cap included. I think i should have done the same.
Fell for this overpriced shit.
June 2, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Jean,
I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.
CustomerServicesManager@edeandravenscroft.com
Many thanks,
Alice
£75 for three digital images
£75 for three digital images, asked for a refund and told no. Joke, spoke to the customer service advisors who couldn’t hit water if they fell out of a boat. Overall shocking experience 👍
June 30, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Luke,
I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.
CustomerServicesManager@edeandravenscroft.com
Many thanks,
Alice
Overpriced Photos, Poor Quality, and Missed Moments
Unfortunately, my experience with Ede & Ravenscroft's graduation photography services was quite disappointing.
Digital images are priced at £45 each, with no reasonable package to buy more than three images—making it both inflexible and expensive for graduates who simply want access to a few photos from a once-in-a-lifetime event. The hardcopy packages are even more frustrating: many include multiple redundant prints of the same image, which feels unnecessary and wasteful. Why would anyone need five or ten copies of the same pose?
Even more disappointing was the stage photograph. Rather than making an active effort to capture a flattering, well-timed image of such a special moment, the service offers just a single photo—often poorly timed, with subjects caught mid-blink or in unflattering positions. In my case, the official photo was unusable, while a family member with a phone camera captured a far better shot.
For a moment as important as graduation, students and families deserve better than this outdated, overpriced, and careless approach. I hope Ede & Ravenscroft seriously reconsiders their photography model and pricing to match the standards expected by today’s graduates.
June 27, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Vishal,
I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.
CustomerServicesManager@edeandravenscroft.com
Many thanks,
Alice
took some graduation pictures with them…
took some graduation pictures with them and honestly not worth it, didnt even show how the pictures looked like at the end saying you can only check it online, but they didnt even bother to tell me my hair was not fixed properly, also when taking the family picture they did not position us properly, proper waste of money, just go to a studio
June 27, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Ann,
I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.
CustomerServicesManager@edeandravenscroft.com
Many thanks,
Alice
1st class service
Thank you so much for providing a great outfit for the occasion. The hat was a perfect fit. The staff were amazing.
June 28, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Peter,
Thank you so much for your comments. We love to hear your positive feedback regarding the academic dress and service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
The team is lovely and dress the…
The team is lovely and dress the graduands well. The gowns also look very fresh and clean.
June 28, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Joyce,
Thank you so much for your comments. We love to hear your positive feedback regarding the gowns and service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
Reply from Ede & Ravenscroft
Dear Fiona,
Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
Reply from Ede & Ravenscroft
Dear Elie,
Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
Reply from Ede & Ravenscroft
Dear Lana,
Thank you so much for your comments. We love to hear your positive feedback.
Congratulations on your achievements!
Many thanks,
Alice
asked for timings for an event four…
asked for timings for an event four times and each time the question was avoided or just unanswered.
If you cant say then just say that.
June 16, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Indie,
I'm sorry to hear this, if you can contact us at the below email address in more detail so that we can look into this for you.
CustomerServicesManager@edeandravenscroft.com
Many thanks,
Alice
Staff was friendly and very helpful…
Staff was friendly and very helpful with gown. Overall a very pleasant experience.
May 9, 2025
Unprompted review
Reply from Ede & Ravenscroft
Dear Ken,
Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
Reply from Ede & Ravenscroft
Dear Alaa,
Thank you so much for your comments. We love to hear your positive feedback regarding the service you received from our wonderful staff.
Congratulations on your achievements!
Many thanks,
Alice
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