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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the quality of the products, especially the coffee, finding it tastes good and provides positive benefits like improved focus and energy. Many appreciate it as a great alternative to regular coffee, with some noting its superior strength and taste compared to other brands. However, some people were dissatisfied with the company's communication and order handling. Several customers reported issues with missing items, delayed deliveries, and a lack of response to emails and contact forms. There were also concerns about misleading dispatch updates and difficulties reaching customer service, with some mentioning unobtainable phone numbers. A few customers also noted receiving incorrect or poor-quality items.

What people talk about most

Product

People report ambiguous experiences with the product. Many consumers praise the taste, effectiveness, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Customer communications

Clients share negative opinions on contact, citing significant frustration due to unresponsiveness. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers report significant issues,... See more

Quality

Consumers generally find the quality of the products to be positive. Many reviewers praise the taste of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After initial hiccup with missing items, Lisa was my point of contact and had great service in rectifying the issue. The product itself (mine was coffee flavour) tastes good, slight earthier taste... See more

Rated 4 out of 5 stars

This might the fourth review I've ever done in my life but I felt compelled to write something as for someone who regularly drinks mushroom coffee, the taste certainly isn't as bad as the rest of the... See more

Rated 4 out of 5 stars

I would like to update my previous review to reflect the excellent customer service I have now received. Lisa Baker, Customer Service Manager, took the time to investigate my issue and resolved it pro... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Shop for the World's Finest CBD Products all in one place. Low prices and quick delivery on the very best CBD brands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Found Eden's gate after trying a few…

Found Eden's gate after trying a few other suppliers and I have come back time and time again.
If you are reading this and unsure about purchasing then please rest assured they are professional in all aspects, quality products and excellent customer service.
Personally speaking I needed a supplier I could trust would not only deliver on time and every time, but also deliver a genuine product.
I have tried others and there are other great sites but please give them a go as I doubt you will be displeased.
Highly recommended and a pleasure to deal with.
One last thing they are very efficient and delivery is fast!
Thanks guys

July 8, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Darren,

Thank you for your very kind review,

It puts a huge smile on our faces when we have extremely happy customers, we work hard to make sure customer experience is at its best.

We look forward to dealing with you in the near future Darren !

Kind regards,
Edensgate Team

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Rated 4 out of 5 stars

All the things I needed….

I was recommended by my wife to try this product and was very apprehensive! After purchasing a small amount I found it gave me all the things I needed and none of the things I don’t need very surprised great product.

July 4, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Stuart,

Thanks for your kind review,

Kind regards,
Edensgate Team

Rated 1 out of 5 stars

Had x3 strains 1 free the weddi cake is…

Had x3 strains 1 free the weddi cake is fake weed unsmokeable

July 1, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Jon,

Thank you for your review,

I apologise for the inconvenience you have endured. I can confirm that we reshipped your parcel for you with 24 hour delivery and have contacted you via email.

If you could get back to us when you can, that would be great !

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

I fully recommend this business

I had a problem with ny parcel and I must say, Edengte have a great customer service, who helped me with my problem immediately.

Another, even more important thing is the product. I have great experience with it, it came in a nice pack and was exactly what I have seen on Edensgste website.

Big plus for this company and all the best in the future.

June 30, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Maciej,

Thank you for your kind words regarding our Customer Service team. It is great to hear that your problem was dealt with promptly.

We are happy to know that you are happy with our products and enjoyed the experience.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Great products and super-efficient…

Great products and super-efficient delivery service everything comes really well packaged. Highly recommend!

June 30, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi BM,

Thank you very much for your kind review,

Kind regards,
Edensgate Team

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Rated 5 out of 5 stars

Excellent Products

Excellent Products! I have been using the balms for months now! They are excellent for my arthritis pain and you don't even need to use a lot, so they last a long time! My friends are all using them now!

Also love the Gummies! Taste lovely and also help with my aches and pains! Absolutely love Edens Gate!

June 29, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Susan,

Thank you for your kind review,

It is amazing to read that our balms & gummies have helped you & your friends deal with your arthritis pain.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Quick and secure packaging

Quick and secure packaging. Product was really good, my first time trying CBD flower in comparison to the non-CBD version. I had vanilla kush which was extremely tasty and calming.

June 29, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Jake,

Thank you for your kind review,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Great customer service and top quality products

I was not sure at first, as the order I placed was wrong when I got it. However, after getting instant replies to my question of the order I found that the team at Edens Gate were super helpful, responded to my request and even made up for the mistake with additional product. So the customer service is excellent.

Now for the product, this tastes and smells exactly how I expected, excellent all-round product and service. I would strongly recommend shopping at Edens Gate

June 28, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Carlo,

Firstly thank you for your kind honest review,

I am happy to know that any issues were dealt with professionally and promptly.

It is great to hear that you are happy with the products, thank you !

Kind regards,
Edensgate Team

Rated 4 out of 5 stars

Surprisingly good impact on my sleep…

Surprisingly good impact on my sleep health , which is why I bought this product

June 28, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Khalid,

Thanks for your review !

It is great to read that our products are improving your sleep.

Kind regards,
Edensgate Team

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Rated 5 out of 5 stars

Awesome guys great communication and…

Awesome guys great communication and they sorted my issues right out and the food is beautiful so buy with confidence

June 28, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Louise,

Thank you for your review !

I am happy to hear that any issues were resolved immediately, and that you are happy with your purchase.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Good products

Nice company, good products and well packed!

June 28, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi FS,

Thanks for your kind review,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Excellent stuff!

I love this stuff! I use the balms for aches and pains, works so fast. But my fave is the CBD Teas, especially the Camomile one! I have trouble sleeping due to night sweats, etc but have been sleeping like a baby since using this Tea! Brilliant stuff!! :)

June 28, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Mrs Spillman,

Thank you for your very kind review,

It is amazing to hear that our balms and teas work for you !

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Girl Scout

Girl Scout - we loved it!

June 28, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Jo,

Thanks for your review !

Kind regards,
Edensgate Team

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Rated 5 out of 5 stars

The best CBD shop😍💚

I have ordered 2 products from edensgate and trust me I will be ordering again!!! I ordered the CBD biscotti Hash and CBD Vanilla Kush weed and they were amazing!!! Found my new cbd shop. Perfect products and super fast delivery!! Recieved my.order within 2 days of making my order! Thanks edensgate.

June 27, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi There,

Thank you for your 5 Star Review !

We are happy to hear that you are enjoying your Edensgate experience.

We look forward to dealing with your future orders !

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

I have ordered quite a few items from…

I have ordered quite a few items from edens gate but by far my favourite items are the Rosin i ordered the cookies and the wax both were such nice terpenes and very calming from head to toe :) very happy and super fast delivery service one of the best online..

June 27, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi There,

Thank you for your 5 Star review,

It puts a smile on our faces at Edensgate to hear that you are enjoying our products and really feeling the benefits of CBD.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Excellent customer satisfaction

Ordered a few different flavours from Edensgate and am satisfied with all of them. My favourite strain is "Limoncello" it is a tasty smoke. The website for Edensgate is easy to navigate and delivery is quick and discreet. I especially like the offers that they run, I only found the website about 2 weeks ago and already have noticed there's been a Buy 2 get 1 free offer pretty much consistently since I joined, and there was a second offer this past weekend for spend £100 and recieve a free item up to £75. They seem to be a very good business built with customer satisfaction in mind. I will come back for all my CBD needs in the future.

June 27, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi J Ingham,

Thank you very much for your 5 Star Review,

It is a pleasure dealing with you and we are super happy to hear that you are enjoying your experience with Edensgate.

We look forward to dealing with your orders in the near future !

Kind regards,
Edensgate Team

Rated 1 out of 5 stars

One star is too many (quick delivery, not so good product)

Quick to deliver the product when asking for 24hr shipping (fair enough, but should still ship quickly regardless) however the product is flavourless, tasteless CBD hash.

Update: They also emailed me to ask me if I'd take my review down if they sent me some alternative products, never a good idea to bribe people with such things. Avoid them 100%!!!

Can't see the point in giving these "stain names" at all. Smells like old pencil sharpenings, tastes even worse!

If you really think these are going to resemble the strain and flavour you expect to get, think again! Really poor quality hash, pretty sure it's just some generic hemp rubbish they are touting as genuine strain pollen!

Avoid and don't waste your hard earned money people!

June 27, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Mark,

Thank you for your review,

We are saddened to hear that you was not happy with the products you have received.

We have had many comments on our products regarding the taste and they are positive comments. If you wish to try our hash again, please contact us at info@edensgate.co.uk.

Kind Regards,
Edensgate Team

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Rated 5 out of 5 stars

CBD Hash - Biscotti - 22% CBD

2nd Purchase! Not a bad smoke! Smells a bit like the good old squidgy black but tastes a bit like the solids zero. Very crumbly so perfect for sprinkling in a joint and not burning your thumb off like the old days!

June 22, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Phill,

Thank you for your kind review !

We are delighted to hear that you enjoyed your 2nd purchase !

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Extremely efficient service and very…

Extremely efficient service and very good product. The deals they put on are great too. Will recommend for my friends. Thank you

June 16, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Kevin,

Thank you very much for taking the time to leave your 5 star review.

It is great to read that you enjoy using Edensgate. Also a big thank you for your recommendation to your peers.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

great items & customer service

After ordering and it going missing in the post, they sent out a 3.5g free item as an appology, then after royal mail lost my first they sent out another order matching my first.

They more than made up for the error of my order.

Can't fault them now.

June 13, 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Shane,

We are happy that the issue with order that went missing during delivery has been amended & was dealt with quickly.

Thank you for your kind review,

Kind regards,
Edensgate Team

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