While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I don't know from where the 5-star reviews are coming, but I've been trying to place an order for 2 weeks now and all I get is the message "This store isn’t set up to receive orders yet.". On top of t... See more

Rated 5 out of 5 stars

I pre-ordered Pokémon Legends: Arceus; much lower price for the physical edition than any other place I've seen, arrived early in the morning of the expected day, 28th January, via Royal Mail tracked... See more

Rated 5 out of 5 stars

Completely legitimate. £14 cheaper than anywhere else so I was skeptical. Physical copy of the game arrived next day - not only that but it was a special edition version (just a bit of bonus content... See more

Company details

  1. Video Game Store

Written by the company

You'll find the lowest prices across the UK for video games. Whether you're looking for the latest releases on PS5, Xbox, or Nintendo Switch, we have it. We're one of the fastest growing e-commerce shops in the UK - a reflection of our consistently low prices, and always excellent service.


Contact info

3.0

Average

TrustScore 3 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

The Trustpilot ratings were right!

I had not used this company before and so went on the Trustpilot ratings and am very pleased I did. The game (Pokemon Arceus) arrived on the day of release and as it was a much anticipated birthday present, this made for a very happy recipient! It was the cheapest price and worked out great. Would happily use Edenstorm again!

February 3, 2022
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. So I was sceptical. I had never heard of this site before and was a bit worried to make a purchase but the game I wanted this was the only place selling it. I ordered it. It was a pre release order. It was dispatched as soon as the game was released. It came a couple days later. I also noticed there are other games here that are cheaper here than elsewhere. I will be definitely using this site again. Also the customer service is amazing. The responses are so quick. Quicker than I have experienced elsewhere. Also the app is pretty good and keeps you updated. If you don't want the app that's fine as you get texts and emails with the updates. All and all I'm very pleased with the service and will use again.

January 30, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Second to None

Like many, I had never heard of them before, but with their excellent prices it was worth a shot. Customer service is second to none and my game arrived on release day. Will definitely be recommending and using again!

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Literally the best company I’ve ever…

Literally the best company I’ve ever dealt with, I pre ordered a game for my son to come to us on the day of release but we’re let down by Royal Mail surprise, I emailed edenstorm and they replied within minutes and offered as I live close by to hand post one through my door, absolutely amazing so pleased and my son is over the moon with delight. Thank you guys for saving the day excellent service could t recommend you all any higher.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and great price

I ordered Pokemon Arceus for my partner just before Christmas. Everywhere else was £49.99, Edenstorm was £39.69. I checked the reviews on here and they all were saying great experiences. Couldn't find them on social media, but took a punt.

I was super wary, but the team were really great, and Pokemon arrived today, release day - fully tracked. Amazing service, can't recommend them enough.

Edenstorm will be my goto from now on.

January 28, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

I never heard of Edenstorm storm… up till now

I never heard of Edenstorm storm thought since it’s trusted gaming site thought to order brilliant diamond shining Pearl double pack on 19th November the 20th it arrived was very pleased I trusted my instincts instead of Argos and game exchange or game and got it for decent price compared to other places and also ordered legends arceous from Edenstorm also Facebook messenger they are helpful also get tracking number order number with purchase confirmation

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Wish I knew about this store before now!

Amazing, I was looking for a game thar was pretty much out of stock everywhere. Luckily edenstorm had it in stock. There checkout process was so quick and simple and the delivery was so so quick. Wasn’t expecting it to turn up so fast. I highly recommend to anyone. Better than there competitors, I won’t be going anywhere else from now on!

December 3, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing service 5*

Absolutely amazing service from start to finish 😊 will defenatley be buying again. great communication and helped with my enquiry. Fast delivery 5*

November 24, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Where do I start.

Where do I start.. Edenstorm have went above and beyond helping to resolve a little problem that I had
Delivery was very fast and customer services rectified a problem that I had I could go on and on writing this review about how kind generous and caring this company is They even helped me deal with another company when I had problems with them
Edenstorm is definitely a company I would recommend to anyone that is willing to listen to me you won't be disappointed purchasing from them

Irene Ross

November 5, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look