When I call the EDF to open a new contract, I feel very welcome, and they explain everything from the beginning to the end of our conversation very clearly. I understand everything he explained to me... See more
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See what reviewers are saying
The advisor at EDF on a call made from outside of France knew perfect English. My call got connected very easily and Laura helped me set up new link between the smart meter and an account at EDF. Also... See more
Company replied
In the past I've struggled to get through to the English Speaking Helpine, but this time the response was fairly quick. I'm staying in a friend's gite and there's no internet and the mobile signal is... See more
Company replied
Very satisfactory service... Phone line is hard to reach and when using an International number, costs rise but we understand that the world's a crazy place right now and recruitment is suffering..... See more
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Company details
Written by the company
EDF, votre fournisseur d'économies. Electricité, gaz, services, déménagement : découvrez notre offre complète adaptée à vos besoins. Avec en plus, tous nos conseils et solutions pour faire des économies.
Contact info
4 rue floréal, 75017, Paris, France
- 3404
- supportsocial@edf.fr
- edf.fr
4.6
Excellent
49K reviews
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Proposition de contact à l’initiative…
Proposition de contact à l’initiative d’EDF pour faire le point sur mon contrat
November 21, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Gérard,
Merci beaucoup pour votre avis positif !
Nous sommes ravis que la prise de contact initiée par EDF pour faire le point sur votre contrat vous ait apporté satisfaction.
Mary, votre conseillère EDF
Very happy with assistance that I…
Very happy with assistance that I received from from customer service at EDF International. All my queries were resolved, thanks
November 13, 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Samir,
Thank you very much for your kind review!
We’re delighted to hear that our customer service team at EDF International was able to assist you and resolve all your queries.
Your satisfaction means a lot to us.
Thanks again for your trust!
Mary, votre conseillère EDF
A very positive experience
It was a positive experience. The advisor was helpful, friendly & professional
My issue was successfully resolved
November 14, 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Aida,
Thank you very much for your positive feedback!
I’m delighted to hear that your experience was helpful, friendly and professional, and that your issue was successfully resolved.
Mary, votre conseillère EDF
Reply from EDF France - clients particuliers
Hello Ikeda,
Thank you very much for your feedback!
I’m glad to hear that you were able to get the information you needed easily.
Mary, votre conseillère EDF
Collaborateurs très à l'écoute.
Collaborateurs très à l'écoute.
Solution apportée à ma question
November 13, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour HURSON NICOLAS,
Merci pour votre retour !
Je suis ravie que nos collaborateurs aient été à votre écoute et qu’une solution ait pu vous être apportée.
Marie, votre conseillère EDF
English speaking line
English speaking line while I waited for someone on the phone the represenative was kind, spoke english and listened to my issue and repeated to verify the instructions. The issue was fixed
November 5, 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Teri Streelman,
Thank you for your feedback.
I'm delighted to know that your request was heard and resolved efficiently, and that the exchange in English went well.
Your satisfaction is important.
Marina, votre conseillère EDF
Excellent service from the English call…
Excellent service from the English call line gentleman. Knowledgeable, polite, and friendly. I only wish I had asked his name so I could mention him.
October 29, 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Michelle,
Thank you so much for your kind words!
We're delighted to hear that our English call line agent provided such excellent service.
We'll make sure your feedback reaches the team — it will mean a lot to them.
We hope to assist you again soon!
Mary, votre conseillère EDF
Excellente prise en charge
Excellente prise en charge, très transparent, très efficace.
October 29, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Sebastian Ericson,
Je vous remercie pour votre retour.
Je suis ravie de savoir que vous avez apprécié la prise en charge, la transparence et l’efficacité de notre service.
Marina, votre conseillère EDF
The a councillor was very nice to help…
The a councillor was very nice to help as I don’t speak very well french and I ask for someone who speaks english so that I can understand everything and it was very easy and she helps me a lot
October 22, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Zache,
Merci beaucoup pour votre avis positif !
Nous sommes ravis que notre conseillère ait pu vous aider avec amabilité et efficacité.
Mary, votre conseillère EDF
Is very good communication with the…
Is very good communication with the woman sye is very very nice!5 star for her and rate 10👍👍👍👍👏👏
October 20, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Maricel,
Merci beaucoup pour votre super retour et votre note 5 étoiles ! 🌟
Nous sommes ravis que notre conseillère ait pu vous offrir une excellente expérience.
Votre satisfaction est notre plus belle récompense ! 👏
Mary, votre conseillère EDF
The best service Client in France.
For me , the best service Client in France is the service Client of EDF France , which you can reach anytime you want as they are working in France , thanks so much EDF France .
October 24, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Ahmed,
Merci beaucoup pour votre excellent retour et votre note 5 étoiles ! 🌟
Nous sommes ravis que notre service client ait su répondre à vos attentes et vous offrir la disponibilité que vous méritez.
Votre satisfaction est notre plus belle récompense.
Merci pour votre confiance et votre fidélité à EDF France !
Mary, votre conseillère EDF
The agent was kind and very helpful
The agent was kind, calm, patient, understanding and very helpful
October 23, 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Leah,
I am delighted that your experience with our services went well.
Please feel free to spread the word!
See you soon!
Adrian, your EDF advisor.
Utterly hopeless when it comes to…
Utterly hopeless when it comes to dealing with the situation where the customer has died. Still getting nonsense 18 months later. Following some mistake with billing they cut off the electricity supply - should probably have left it off! One assumes the bill was for a standing charge, and sent to the wron gplace. Now they've asked someone to travel 800 miles turn it back on again at the meter. I don't think so!
October 17, 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello GC,
I am sincerely reading your message and understand how difficult the situation you describe is, especially in such a sensitive context.
Managing a contract following a death requires special attention, and I deeply regret that your experience was not up to our commitments.
I invite you to contact me directly on supportsocial@edf.fr by specifying your Trustpilot username as well as your customer details to allow me to access your file and provide you with a quick and adapted solution.
Have a good day.
Marie, your EDF advisor
Great to deal with
Great to deal with. Have a group of advisors in you struggle with "technical" French. All that I have dealt with have been willing to go the "extra mile"
October 13, 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Phil Mason
Thank you for your message.
I'm pleased to know that our team was able to assist you with care and patience, making the necessary effort to facilitate your communication.
Marina, votre conseillère EDF
A Good Advisor Is THe Luck Of The Draw…
First advisor hopelessly inexperienced but second advisor articulate and very helpful
October 10, 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Mary,
Thank you for taking the time to share your feedback.
We’re truly sorry that your first interaction did not meet your expectations. Your comments are valuable and help us improve the quality of our support.
That said, we're very glad to hear that your second advisor was able to assist you clearly and effectively — that’s the level of service we always aim to provide.
Mary, your EDF advisor
expression claire de mes contrats, et sur de future modification
expression claire de mes contrats,
sur de future modification
October 7, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Thierry,
Merci de cet avis et de cette superbe note !
Nous espérons continuer à vous satisfaire de la sorte à l'avenir.
Parlez en autour de vous !
À très bientôt !
Adrian, votre conseiller EDF.
Reply from EDF France - clients particuliers
Hello Diana,
Thank you for your loyalty and for this positive feedback.
I'm glad to know that everything has always gone well for you.
Marina, votre conseillère EDF
Absence de rappel communication coupée
mise en attente suite probleme technique. Commmunication coupée apres quelques minutes de silence -pas de rappel from edf
September 26, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour madame, monsieur Genin,
Notre Service Client n'a pas été à la hauteur de vos attentes, je le regrette.
Je vous invite à me contacter directement sur supportsocial@edf.fr
Je me ferai un plaisir de reprendre votre dossier.
Merci d'y indiquer votre pseudo Trustpilot ainsi que vos coordonnées client pour nous permettre d'accéder à votre dossier et vous apporter une solution rapide et adaptée.
Nous restons à votre écoute et mettrons tout en œuvre pour regagner votre confiance.
Je vous souhaite une agréable journée.
Marie-Hélène, votre conseillère EDF
Excellent service client.
September 2, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Hubert M.,
Merci pour votre retour.
Nous sommes ravis que notre service client ait répondu à vos attentes. L’efficacité et la qualité de l’accompagnement sont au cœur de notre engagement.
Marina, votre conseillère EDF
Assistant virtuel insupportable…
Assistant virtuel insupportable lorsqu'on téléphone.
September 1, 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Emma GUYOT,
Merci pour votre retour.
Nous sommes désolés que votre expérience avec notre assistant virtuel n’ait pas été satisfaisante.
Votre remarque est précieuse et nous aide à améliorer nos services pour qu’ils soient plus simples et agréables à utiliser.
Afin de protéger la confidentialité de vos informations, nous vous invitons à nous contacter par e-mail à l'adresse suivante : supportsocial@edf.fr. Merci de bien vouloir indiquer votre pseudo Trustpilot ainsi que vos coordonnées client. Nous nous engageons à vous fournir une aide personnalisée et une réponse adaptée à votre situation.
Nous vous remercions de votre compréhension et vous souhaitons une agréable journée.
Marina, votre conseillère EDF
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