EDF Energy Reviews 

Smart meter fitter stole £30 cash today, swiped from the side. EDF employs thieves.

Appointment for smart meter was not carried out doe to an error but Lindsay followed this through and made sure I got a satisfactory result her customer service was excellent

Hit me with a £750 bill saying they had under estimated ..I've had a broken meter for 4 years all they do is send an engineer out who says there is asbestos near the meter and wont touch it ..They told me my council has to remove it but my council says no it's there meter they put the asbestos there they must remove it..customer service is terrible and there tariffs are ridiculously high ..I'm at wits end in debt ..Avoid

EDF are so desperate for people to read their emails that they make it a competition. 'see if u r a winner'.

1: if your emails were relevant, you wouldn't need a competition.
2: you forget you are an energy company. i pay you money. you keep my lights on. you don't need to email me.
3: I work hard and pay a fortune for electricity. DONT WASTE MY MONEY GIVING IT TO COMPETITION WINNERS !!!!!

The most worst energy company in the UK. You have to be very careful about their billing. Thank god finally I am out of their contract. They will never give you an actual bill. Stay well clear from this company.

Awful company with very poor customer service. Trying to move away and would not use again.

IGNORE AT ALL COSTS. This is the most unprofessional organization I have ever come across. They tell you you need to install a smart meter, but it takes months to book an appointment. I finally book one in and low and behold they don't show up and don't call to say they aren't. I book another one after the company apologies, and sure enough - same outcome. A couple of months later, I am charged an incremental £1.5k on my account given 'estimated meter readings' over a 3 month period, with no explanation whatsoever given (for context, I normally pay between £60-100 a month of electricity so this kind of amount is over a year's worth for me). Unacceptable, and professional, and if that's not enough, the staff on calls are rude as well. Needless to say I will be changing providers.

Much the same experience as everyone commenting.....

Got quoted a rate and a couple of months later it is hiked 23%

Really important for these thieves to keep credit balances from all their customers, it isn't enough that they are making gigantic profits from inflated prices.

Disgusted

I wrote a review earlier somehow only gave a one star. It was meant to be five. Matilda gave the best support and advice to me.sorry for my mistake once again thank you.

3 phone calls, 48 mins on hold and 3 days later, and still can't get the credit to go onto our so called Smart Meter.
They keep telling my disabled 82 year old father to go outside to his meter cupboard and try to enter the 20 digit number on both Gas and Electric meters.
Now they say that the reception is poor in his area.
So where has his £50 worth of top ups disappeared to.
What a joke Smart Meters are.

The company is horrible and cheating us. I have been outside the UK for a month, and they sent me a huge bill. This situation is unacceptable and a significant error in your billing system. I demand an immediate investigation into this matter and a prompt bill correction. Please provide a detailed explanation for this discrepancy and ensure that such errors do not recur.

Our adviser at EDF, Shirelle was very helpfull and explained everything for us and was very pleasant throughout.

Absolutely useless.they fitted a new gas meter and they didn't tighten up nut so we had a gas leak at weekend....four times emailed them and they haven't returned messages.......don't trust these people they are dangerous....I'm getting rid of them...

Shocking experience with EDF. After 16 troublefree years with Opus my gas account was migrated over to EDF in September, but according to EDF a staggering £1225 debt has built up since September despite me having paid the £504 dd since then. For comparison that whole period on the same tariff last year with Opus cost £683.
I called EDF several times - 40 minutes wait on hold each time, emails take a week to get a response which basically say nothing useful, "apologies for the delay" etc.
What can I do?? Such a horrible and worrying situation. I have never owed anything in my life before. :'(

AVOID AT ALL COSTS!!! They have missed 4 appointments so far to change meters and have left me waiting 4 hours each time without a call. There is no complaints department and Customer Service is a joke! The only way to speak to a manager is to wait 24-48 hours for them to return your call and more often than not, they don't. Utterly useless, incompetent, arrogant and a disgrace.

Is it correct that EDF UK tells you, you need to wait 3 weeks after telling them you have no gas, no heat? Especially knowing you have priority services :
You are registered for the following:

Physical impairment (REGISTERED DISABLED).

Chronic/serious illness (CHRONIC/SERIOUS ILLNESS).

No sense of urgency, care or concern with their customer services. This is the only time I was happy to pay early exit fee of £50. I thought being a loyal customer for years meant something but alas, you are just another brick in their wall, another account number. I am so upset! I feel bad for my mother whom I am caring for.

No wonder they recorded a 2023 net profit of just 10Billion with a loss of 17.9 Billion in 2022
I wish them a Merry Christmas and a 10 Billion loss for the next couple of years.

Never again.

The most useless customer service. As EDF trying to save money moving their customer service outside uk they put customers into position to move out as this customer service is horrendous. Their online system never works. You submit readings but they never appear after. So every time you need call them. Most of their advisors just hang up the phone as they dont want deal with any problem the other half like to say you havent provide enough information so they cant talk to you. And all this after you wait 1h on phone. Better pay higher rates then deal with this scum bags.

We never had any problems with EDF until we left them after countless years of being a customer. Without any explanation, we've not only been kept waiting to have the remaining money on our account refunded (way beyond the 'within 10 days' stipulated on our final bill), but EDF have also, during that time, taken extra money from our bank account despite the final bill being settled. We received no warning or explanation why, and we've been told we have to wait 3-5 business days to have the money they took from us returned. 5 days on and we are still waiting. Customer service have been of no help on this occasion and have not offered any help or provided a resolution. We will never be using EDF again, they far too incompetent and disorganised to be trusted. Be warned.

Wish I could give 100 negative stars….
It’s been an horrendous experience
It’s been an horrendous experience
Spent 35 minutes on Tuesday trying to sort out the gas , made an account, still no gas
Called again today spent again 30 minutes but no use
The agent said call the emergency number, but nothing works, still have no gas ….when I said to the agent that if the gas is not sorted out today, I might change the supplier, the agent was least bothered..horrendous experience
Can it get worse than this???
Unacceptable and horrendous service
Reported on Tuesday that there is no gas..after to and fro for 2 days , spoke to someone Thursday and the engineer appointment was booked today….…till now no engineer and when I called , the agent had no clue…what’s happening…no gas supply and am still wait for an engineer to come ….

Atrocious service to say the least
Account Number: A-C9DC42C8

Absolutely awful service supposed to come out Monday 25th November between 12 and 4!to fit a smart meter No show.. Rang them rebooked for today 28th November between 8am and 12pm again no show!! Off now to top up my key! They try to force you to have a smart meter then they don't turn up unbelievable!!!