EDF Energy Reviews 

Can’t wait to leave. We inherited this bunch of cowboys when we moved to our new flat last August. In September we had a new smart meter installed. This is where the trouble begins. The meter simply doesn’t send signals to them. Hence no meter readings are sending back to them. I have sent periodical photographs of readings to them in order to generate a bill, Nah, no good. Last week a person from Morrisons utilities even came and took readings. Yesterday yet another email from them demanding a reading. What??? I am being bombarded with email demanding readings. What the hell can I do? The app won’t accept my reading, now I really can’t wait to leave them and join the millions of happy customers on Octopus. My online account is bursting with credit as I don’t want any debt to build up. They simply won’t help me.

Had to give this company 1 star to write a review. My Electric metre has been broke since December 2025 Had to go through the ombudsman as nothing was done to help me. I work full time and would not give me a Saturday appointment. I won the case with the ombudsman but still refusing to give me a Saturday appointment had to have a days leave from work. They still have not honoured the ombudsman's decision and keep referring me back to them they are despicable unhelpful company. Wont fit me smart metres either and bill me twice a month DO NOT GO WITH THIS COMPANY FOR YOUR OWN GOOD. They are also threatening me with loosing back billing ??????? because I cant send metre reading (OMG) HOW DO YOU DO THAT WHEN THEN METRE IS BLANK AND BROKE

They don't reply to emails. They are almost impossible to contact.
In my case, when I did finally get to speak with someone, they lied to me and wasted over 2 hours of my time before I ended up calling them back and in part resolving the issue. I say 'in part' because the resolution involved an engineer visiting my house today which would have been great had they shown up and not wasted another 4 hours of my time!
One thing they're good at... recorded messages that send you to their a-hole website and a bunch of FAQs that never include "Why are you such a-holes?"
To think that they are to invest in UK nuclear fuels? God have mercy on anyone who lives close by!

SHOCKING company - insultingly poor at dealing with any customer issues and have a cultural belief that if they ignore you you will eventually go away... disgusting

I contacted EDF Energy requesting information in 2025. Despite advising they would respond they ignored me. I submitted a complaint against EDF; again this was ignored. I contacted the CEO Mr Rossi, who arranged for my complaint to be investigated. The manager has ignored the main tenet of the complaint and my response has gone unanswered. Very poor continuing customer service. I will write to the CEO,

It's like they just make their bills up, £750 in credit so call to say I want some back only to be told that's not my balance, there's an error......EVERY MONTH....but they don't seem to be able to resolve it, meter bill every 30 minutes so not an estimate but still the bills are pure guesswork

⚠️⚠️⚠️ DO NOT USE EDF ⚠️⚠️⚠️

This is honestly the worst company I have ever dealt with.

For over a year, I sent email after email trying to pay the bills they were sending me. They would take 3–6 weeks to reply, and when they finally did, they told me the account number they had been billing me for did not exist — even though they were sending me bills every single week with that exact account number on them.

Because of their incompetence and refusal to let me settle the bill properly, the balance eventually built up to £8,000.

EDF then fitted a smart meter and refused to remove it until the balance was paid in full. I paid the entire £8,000, but they still have not removed it.

What makes it even worse is that this smart meter has been costing me around £50 PER DAY in electricity. That’s an unbelievable amount of money every month just to keep the electric on — all caused by a situation that could have been avoided if they had handled my account properly from the start.

They are almost impossible to contact, and every reply is just another apology for delays with no actual help or solution.

Please think twice before using this company. In my experience, they have been completely unprofessional, and I feel totally taken advantage of.

AVOID, AVOID, AVOID.

DO NOT USE THIS COMPANY With Bionic. We are a small business and id wish I'd read all reviews before. I initially used them 2 years ago. Can see from other reviews BIONIC automatically digitally renews for 6 months time even though I have not agreed business renewal and this is what has just happened to me now with bionic and edf at vastly increased prices that they say your stuck in and bionic and edf make thousands of pounds on us the customer. Daylight robbery. EDF YOU ARE ARRANGING THESE SHOCKING CONTRACTS WITH BIONIC YOUR GETTING A BAD REVIEW TOO AS YOUR IN BED WITH BIONIC! I am just trying to sort now and am telling EDF that this contract does not stand - I ahve not reewed or signed anything. EDF WONT CANCEL EVEN THOUGH ITS ME WHOS THE CUSTOMER WHOS PAYING.I HAVE NOT RENEWED OR SIGNED ANYRHING FOR RENEWAL IN DECEMBER 2026!!..WONT LISTEN AND WILL NOT HELP. Please beware. Dont use!!
I will be speaking with the energy ombudsman. EDF this is how you lose future customers.
I recommend octopus for business. Had no trouble with them at all for any of our other business sites.
Been in business for nearly 30 years now and have never witnessed digital auto renewal. BEWARE EDF AND BIONIC CUSTOMERS

There Service is so bad it's actually funny! Sent Emails for weeks without a Reply! The so called text message Service they replied eventually saying sorry i was on Holiday since last week 😆 still didn't reply to my actually issue just they were sorry! The WhatsApp service is the same total incompetence! They reply every 4 days if you are lucky but don't actually seem to be able to read or understand English or what your asking!!

Moved to my new property back in February and yet waiting for my bill. Trying to set up an account several times and the service provided is shocking. 3 months in and I havent got my account. Just wanted to sort it out to move to a different supplier. DO NOT GET EDF as your energy supplier

I have booked on three separate occasions to have a smart meter installed at my business premises.
On the first occasion nobody turned up and I received no communication why!

On the second occasion the engineer was due to be with me between 8 am to 12 midday and he turned up at 2 pm. He then announced he wasn't qualified in the type of metre I had so he couldn't do anything!
On the third occasion an engineer was due between 8 am and 12 midday and at 11.37 am I received a text to say due to unforeseen circumstances the engineer would not be attending.
So I have given up and won't be having a smart metre installed.
When I have telephoned customer support on a few occasions it has taken me over a hour to speak to customer services to rebook the engineer.

EDF HAVE A METER IN MY HORSE FIELD. THE METER SHOWS NO UNITS BEING USED FROM ITS INSTALATION.
EDF KEEP ON SENDING ME BILLS FOR STANDING CHARGES, I KEEP ON ASKING THEM TO TAKE THE METER OUT BUT NEVER DO SO OR WILL GIVE ME A DATE WHEN THEY WILL. HELP HELP -13-5 2026- D.DENSHAM

We moved in, change provider immediately. Had outstanding bill for 3 days while changing provider. We paid it. Week later received another bill. We tried to contact customer service. Terrible , the lady couldn’t get explain why we getting charge extra or what actually happening. Apparently they don’t even have access to data. What’s the point to be customer service, if you keep repeating what been writen by company policy book.
It was just 20quid which is not big deal as long as we actually used it and you can provide readings. We took our meter readings and provided to them on the day of moving and they still manage to make mistakes. Stay away, terrible.

Ineffective and substandard customer service. They have created internal barriers to resolving issues quickly, by insisting that only internal emails to responsible departments can instigate an investigation and satisfactory response. It is now 3 days since I contacted them and in so far I have received only a partial response. There are plenty of energy companies that provide a better customer experience.

Terrible company, keep scrolling, these buffoons have blocked me from using my app to pay bills so they can send me postal ESTIMATES and Jack the price of my bill up, don’t go near them, theyre out to rip you off from every single angle!!!

Where do I begin here? I’m a disabled person, physically and with some mental challenges and poor mental health. My first problem with EDF began when they were charging me every month for years for gas I wasn’t using. It took them 10 months to sort this out and refund me after I needed third party assistance and had to battle to be referred to complaints. They have now billed me £17,000 for electricity claiming they are absolutely justified in that, despite the fact I’ve paid them every month and on time. They refuse to refer me to complaints and I have lost count how many times I have told them that I am disabled and unable to access my meter to read it. I don’t have a smart meter because I don’t trust EDF. Prior to this floor thumping bill, they tried to take more than 5 times my gas payment is in order to keep the meter one particular month and I couldn’t afford it, so cancelled the direct debit, I’m not trying to be a difficult customer, I have offered to pay them by standing order because of my deep mistrust in them, which they rejected and insist I pay the £17,000!! I live in a small cottage in a rural area. I have a bog standard 3 up 2 down set up. How can they sit there and justify this outrageous bill? Why don’t they ever tell me straight if I am listed as a priority customer and why don’t they refer me to complaints? The reason I ask them if I’m on their priority list is because they constantly bombard and harass me with texts telling me to read the meter!!! You couldn’t make this up. So I suggest, vulnerable or not, think very carefully before deciding whether EDF are the energy supplier for you. Please be very careful. I’m borderline suicidal over this. I can’t sleep, my stress levels are through the roof and I’m vomiting regularly and struggling with awful migraines. I struggle with severe migraines as it is due to neurological illness and am prone to falling due to balance problems, I’m wondering if all this added upset and stress is making them worse and impacting in a profoundly negative way on my health overall. I’m in the UK.

Joined their company back in January when I took over a small business.
I joined on the 7th of Jan, but the building had been vacant since the previous July.
When I received my first bill I realised they were charging me £800+ for two months worth of electricity (no gas on the property). Looking into it I realised they were charging me all the way back from July.
I called up and explained that I’ve moved into the property in January. That was the start date I initially provided them and the start date on the tenancy agreement.
They acknowledge this cancelled the account and created a new account for me, which also started in July! Initially they credited my account the money that was owed on the previous bill, I paid off the balance for January to February, then the next month I received an £800 bill again.

I contacted them one more time and they asked me to provide more proof that I moved in on the 7th of Jan. I sent them the tenancy agreement I already had sent and proof of payments to the landlord which began in December (including the deposit for the property).

They’ve now made me a third account, that isn’t linked to my email address so I can’t login, and charged me from January to April. On the previous account that they have since deleted, I had already paid January to February, they have not credited me this money to the charging Me for the same months twice. I have raised this complaint in an email and over the phone and nobody seems to understand what I’m saying. And they blaming me for this whole mess when all they had to do was get the move in date right in the bloody first place.

I’m waiting to get the money refunded onto the newest account, I will pay off what I owe on the bill after that and then I’m leaving this absolute circus of a Company.
Unbelievable.

Unsatisfactory handling of EDF Energy billing issues has led to escalation with the Energy Ombudsman. Despite providing manual meter readings, EDF calculated my bill based on their estimates. The result being a significant hike in monthly payments. EDF failed to demonstrate any consideration. Manual readings were originally provided to safeguard against anomalies arising and safeguard against questionable smart meter consumer issues. Evidently this does not protect me, the consumer, from being blatantly ripped off.

Absolutely useless, we've had nothing bu trouble with them on our business account t since we took over our building, terrible customer service, constantly incorrect bills, deducting money from out account without authorization. These people are utter clowns. Avo8d at all costs. We will be taking our business elsewhere.

Stress me out everytime talk to them, i wanna change the top up key but i don’t have account with them, i try to set up a new account because pervious tenant use their service, i spoke to the landlord and the landlord said i should contact them, i contacted them n they force me on and on again to know the pervious tenant details, which is i don’t even know and the landlord neither they know the pervious tenant’s account details . This is has been 1 year i dealt with them, and i stuck with the key that nearly can’t be use anymore.