Edge of Ember  Reviews 210

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often highlighting the jewelry's beauty and craftsmanship. Many consumers also appreciate the efficient delivery service, noting that orders arrive quickly and are well-packaged. The website is consistently described as user-friendly and helpful, making the shopping experience smooth and enjoyable. However, some people were dissatisfied with the quality, mentioning issues like jewelry breaking or losing its luster quickly. A few other people also felt that the product received did not match the pictures online, or that the size was smaller than expected. There were also occasional reports of issues with refunds for returned items.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the swift and... See more

Quality

Consumers find quality to be positive, with many praising the high quality of the jewelry, describing items... See more

Order

People report positive experiences with their orders. Many customers praise the fast delivery, with some... See more

Website

Clients share positive opinions on the website, finding it very easy to navigate and helpful. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Edge of Ember has not failed to impress. Website very easy to navigate and the sales process very easy. Delivery was spot on too. The product itself is of amazing quality and my... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... See more

Company replied

Rated 5 out of 5 stars

Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly... See more

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Love Edge of Ember!

I love love Edge of Ember! My go to place for everyday jewellery. Their rings and earrings are my favourites! I recently bought a gorgeous gold band ring and its the perfect delicate ring for every day. And such cute packaging!

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

I absolutely love Edge of Ember

I absolutely love Edge of Ember! I have bought and gifted many of their gorgeous jewellery and I am never disappointed! Hard to find such beautiful sustainable companies like this. Even when I had an issue with my ring, they handled and re sent me a new one in a great timely manner.

April 22, 2021
Unprompted review
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Rated 5 out of 5 stars

Absolutely love Edgeofember!

Absolutely love Edgeofember. Products are beautiful, and arrived really quickly. Their website is easy to use, and when I needed to return something the customer service team was so helpful. Will definitely be returning for more!

April 22, 2021
Unprompted review
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Rated 5 out of 5 stars

4 star

4 star:

Ordered a name necklace for my wife, from the kids for Mother’s Day and she loves it!

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

Had a online styling session and…

Had a online styling session and couldn’t help myself but buy everything.... let’s just say I’m still in my husbands bad books 🙈 but it’s worth it for my new arm candy!

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

The loveliest huggies

I purchased 3 pairs of solid gold huggies (classic, emerald and rainbow!) and I'm over the moon with them. Very happy with the quality, once I put them on I don't take them off - even when sleeping!

April 21, 2021
Unprompted review
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Rated 5 out of 5 stars

Was wowed when my delivery came!

Was wowed when my delivery came!
Beautiful packaging with a very personal touch, it felt really special. As I peeled each packaging layer off and came to my piece, I was thrilled and delighted. I ordered a necklace initial and birthstone, I love it and wear it every day, I get lots of comments from friends, I would highly recommend this brand.

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

One happy customer

My daughter bought me some jewellery from Edge Of Ember.
The jewellery was beautiful and well presented. I will definitely be returning to buy again. I also purchased a bracelet for my friends birthday. She was over the moon with the gift.

April 14, 2021
Unprompted review
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Rated 5 out of 5 stars

Having bought from EoE twice now

Having bought from EoE twice now, I can honestly say it was worth every penny considering both their customer service and product quality. I'm forever getting compliments when I wear their pieces and I love how responsive they were when I asked for advice via email before making a purchase. Highly recommend!!

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastico

Bought a necklace as a present. Service was 10/10 world class. Girlfriend loved it. Everything arrived rapid. Would use again and recommend to all my friends and family. Thanks very much!

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Pleased with my replacement

I am pleased to say that in response to my persistence and letter to the CO, I have recieved a credit to the value of the aforementioned pendant with which I bought another to replace the defective one. EoE also kindly send an additional goodwill gift of earnings. Thanks to the company for finally doing the right thing and restoring my faith in your company ethos

April 9, 2021
Unprompted review

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