Edge of Ember  Reviews 210

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often highlighting the jewelry's beauty and craftsmanship. Many consumers also appreciate the efficient delivery service, noting that orders arrive quickly and are well-packaged. The website is consistently described as user-friendly and helpful, making the shopping experience smooth and enjoyable. However, some people were dissatisfied with the quality, mentioning issues like jewelry breaking or losing its luster quickly. A few other people also felt that the product received did not match the pictures online, or that the size was smaller than expected. There were also occasional reports of issues with refunds for returned items.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the swift and... See more

Quality

Consumers find quality to be positive, with many praising the high quality of the jewelry, describing items... See more

Order

People report positive experiences with their orders. Many customers praise the fast delivery, with some... See more

Website

Clients share positive opinions on the website, finding it very easy to navigate and helpful. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Edge of Ember has not failed to impress. Website very easy to navigate and the sales process very easy. Delivery was spot on too. The product itself is of amazing quality and my... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... See more

Company replied

Rated 5 out of 5 stars

Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly... See more

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

Bought a £105 evil eye necklace in…

Bought a £105 evil eye necklace in gold. Within 5 months the gold is coming off and ruined the necklace.
I bought this via selfridges but would never buy from this brand again. Nice designs but cheaply made. Such a waste of money.

August 15, 2023
Unprompted review
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Reply from Edge of Ember

Hi Jess,

Sorry to hear about your necklace! Would you be able to email us at hello@edgeofember.com? We will assist you with a replacement necklace ASAP. This will be covered under our warranty.

Best, EOE team

Rated 1 out of 5 stars

The claims of sustainability are doubtful

The claim about recycled metal is spurious as the largest part of any metals used by jewellers is recycled and as for the sustainability of lab grown diamonds grown in Chinese factories fuelled by enormous amounts of electricity from coal fired power generators, this in not environmentally friendly and is questionable.there is no evidence that the Lab Grown used by this company were sourced with sustainably in mind.

August 4, 2023
Edge of Ember  logo

Reply from Edge of Ember

Hi James, we would love to provide more information about our business practices and suppliers, which will address the issues you have raised. Please email us at hello@edgeofember.com, as we cannot find any email/chat communications or customer orders with your name. We also have more detailed info at this link https://edgeofember.com/pages/sustainability

Looking forward to hearing from you,
the EOE team

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Rated 5 out of 5 stars

10/10 customer service

I contacted regarding a broken clasp on a chain that was gifted to me and the team offered me a discount on the chain and replaced it instantly. The new chain has since my original chain gone to little upgrades such as a better clasp and a stopper to avoid the pendants from sliding which made it more user friendly. The customer service is 10/10 and am looking forward to purchase more from this brand.

June 18, 2023
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Rated 5 out of 5 stars

Great service

Great service, beautiful jewelry, delivery was ok as my parcel was left on my neighbours door step even though my porch was open and number of my house is on the wall so not hard to find, disappointed with the delivery company..

June 19, 2023
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Rated 5 out of 5 stars

Beautiful jewellery with the option of…

Beautiful jewellery with the option of solid gold useful for those who can’t wear plated. Lovely packaging better than some companies who send in plastic bag and tissue. Fine if for personal use but I tend to buy as gifts. Will definitely purchase again.

June 14, 2023
Rated 5 out of 5 stars

Beautiful earrings

My order arrived quickly. The earrings are beautiful and good quality. I have a few pieces from this company now. This was a positive experience all round, and I would continue to buy from this company.

June 14, 2023
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Rated 5 out of 5 stars

EoE is Perfect for gift finding

There was a lot to choose from as a birthday gift for an olde family member who cares about ethical trading. The cost was reasonable and the delivery was efficient and I was kept informed throughout the process. The gift was well received

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely addition to my necklace

I bought an initial pendant to add to a birthday gift I was given and it's beautiful! Amazing quality and really quick delivery all with reasonable pricing. Not too cheap to be low quality but not too overpriced like some of the other brands

May 31, 2023
Unprompted review

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