My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot believe how superb the customer service & experience was... purchased a suede Bottega Veneta jacket. They proactively let me know that Selfridges (the company fulfilling the order) was passing... See more
Company replied
First, let me talk about placing the order - the size I ordered was no longer available, but I received an email from the Editorialist telling me they were searching from the dress from other plac... See more
Company replied
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it. Then the product wasn't availa... See more
Company replied
Company details
- #79 of 124 best companies in Online Marketplace
- #8 of 14 best companies in Beach Clothing Store
- #10 of 17 best companies in Children's Clothing Store
- #43 of 79 best companies in Men's Clothing Store
- #3 of 5 best companies in Stylist
- #50 of 137 best companies in Women's Clothing Store
Written by the company
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Contact info
344 West 38th Street, 205 New York, NY 10018 United States, 10018, New York, United States
- shop@editorialist.com
- editorialist.com
4.2
Great
446 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping was fast and easy
Shipping was fast and easy. Just didn’t like duties weren’t included. Great shopping experience otherwise.
January 24, 2026
Reply from Editorialist
Hi Jawaan! Thank you for your feedback. We’re glad the shipping was fast and that you enjoyed your shopping experience. We appreciate your suggestion about including duties upfront and will keep it in mind to improve. We look forward to serving you again soon!
My order went very smoothly
My order went very smoothly. I am very pleased with my purchase. It was delivered quickly & efficiently.
January 21, 2026
Reply from Editorialist
Hi Tee! Thank you for your feedback. We’re glad your order went smoothly and that you’re happy with your purchase. We appreciate your support and look forward to serving you again soon!
Cannot believe how superb the customer service & experience is
Cannot believe how superb the customer service & experience was... purchased a suede Bottega Veneta jacket. They proactively let me know that Selfridges (the company fulfilling the order) was passing on tariffs which were not reflected in the price... and that they had went ahead and paid them. These people are wonderful... 11/10
December 1, 2025
Unprompted review
Reply from Editorialist
Hi Kurt! Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience and that our team could assist with the tariffs on your Bottega Veneta jacket. Your kind words mean a lot to us and we look forward to serving you again soon!
The bag was in perfect condition and…
The bag was in perfect condition and the delivery was quick , and the price was good as well .
Thank
January 24, 2026
Reply from Editorialist
Hi there! Thank you for your feedback. We’re happy to hear the bag arrived in perfect condition, quickly, and at a great price. We appreciate your support and look forward to serving you again soon!
Reply from Editorialist
Hi Jose! Thank you for your feedback. We’re glad you found the process efficient and speedy. We appreciate your support and look forward to serving you again soon!
Reply from Editorialist
Hi Tammra! Thank you for your feedback. We’re happy to hear your order arrived quickly and appreciate your support. We look forward to serving you again soon!
Great pricing on an item I really…
Great pricing on an item I really wanted. Quick delivery.
January 15, 2026
Reply from Editorialist
Hi Ralph! Thank you for your feedback. We’re glad you enjoyed the pricing and that your order arrived quickly. We appreciate your support and look forward to serving you again soon!
exceptional customer service
customer service has been extremely attentive and reassuring; employees have kept me in the loop as I am navigating a really tight delivery window before an important event that I purchased an outfit for.
January 17, 2026
Reply from Editorialist
Hi Steph! Thank you for your feedback and for commending our support team. We’re happy to hear our team was attentive and kept you updated during your order. Rest assured that your kind words have been read and shared with our supervisors. We really appreciate it and look forward to serving you again soon!
Reply from Editorialist
Hi kathleen! Thank you for sharing your experience. We’re glad the order was easy and arrived on time, and that you’re happy with the quality. We look forward to serving you again soon!
Had the boots I had been searching for…
Had the boots I had been searching for and they were 1/2 the original price. Received the boots very quickly, was packaged beautifully and the boots are beautiful!
January 13, 2026
Reply from Editorialist
Hi Julie! Thank you for your feedback. We’re thrilled you found the boots you were looking for and that they arrived quickly and beautifully packaged. We appreciate your support and look forward to serving you again soon!
Making it almost impossible to return
Making it almost impossible to return. I’ve emailed numerous times. No responses …. Won’t let me change my password or username that your site created for me. I am running of days to return as it’s only 12 day window.
January 10, 2026
Reply from Editorialist
Hi Connie! We’re very sorry for the frustration you experienced. After checking, we can confirm that our support team was assisting with your return and that the item was refunded on January 31. We appreciate your patience and hope to serve you again under smoother circumstances.
Reply from Editorialist
Hi there! Thank you for your feedback. We’re glad you found our support prompt and helpful. We appreciate your kind words and look forward to assisting you again soon!
Good Experience
My experience was a good one - the process was very smooth. The pajamas I ordered are HUGE! They are cotton so I'm hoping after a few washings in hot water and cycles in the dryer they'll be wearable; otherwise I'll have to get out the sewing machine - something I hadn't planned on.
January 11, 2026
Reply from Editorialist
Hi Don! Thank you for sharing your experience. We’re happy to hear the ordering process was smooth and appreciate the heads-up about the sizing. We hope the pajamas fit better after washing and look forward to serving you again soon!
Fast shipping and a lovely box
Fast shipping and a lovely box. I will shop with them again and highly recommend.
January 10, 2026
Reply from Editorialist
Hi Carol! Thank you for your feedback. We’re glad you enjoyed the fast shipping and presentation. We appreciate your support and look forward to serving you again soon!
I bought a hard to find item ( Jaquemus…
I bought a hard to find item ( Jaquemus shirt )
They went out of their way to find it and please me with shipping to the US … they couldn’t have been more friendly (communication) and handling it in the most correct way…
Very professional and swift delivery by DHL
Will definitely buy again !
Thank you.
January 7, 2026
Reply from Editorialist
Hi Hendrik! Thank you for your kind feedback. We’re delighted we could help you get the Jaquemus shirt and that the process was smooth and friendly. We truly appreciate your support and can’t wait to assist you with your next purchase!
I was able to find exactly what I…
I was able to find exactly what I wanted and received it in just a few days. The communication was clear and timely regarding the order status and shipping. Highly recommend!
January 8, 2026
Reply from Editorialist
Hi GH! Thank you for sharing your experience. We’re so happy you found exactly what you wanted and that everything arrived quickly. Your recommendation means a lot to us and we look forward to serving you again soon!
The efficiency and quality of the…
The efficiency and quality of the product were awesome!
January 6, 2026
Reply from Editorialist
Hi Natasha! Thank you for your feedback! We’re thrilled to hear you enjoyed both the product and the quick service. We appreciate your support and look forward to serving you again soon!
Shoes were worn down a bit
I really appreciate the editorialist finding the shoes I wanted and it was a smooth process, but when the shoes came the leather was worn down (almost look like they’d been used?). I think this was more an issue of madewell, but the shoes I saw in the store months ago had quality stitching. The ones I received had seems that were worn.
January 6, 2026
Reply from Editorialist
Hi George! Thank you for your honest feedback. We’re glad our team was able to help you find the shoes you wanted, but we’re sorry to hear about the condition of the pair you received. We appreciate your details about the stitching and quality as this helps us work with our suppliers to improve. We hope to provide a better experience for you next time!
Patience and Customer Service
It was a bit concerning when the duty fee was requested in order to purchase the item. I did my own research and learned that it is common for the duty fee to be applied. It would help to have that disclosed to the customer at time of purchase, but the follow up to my concerns was handled professionally and I am pleased with the transaction. Now I hope for quick delivery, as this is a birthday gift for my daughter.
UPDATE:
The watch arrived quickly and without incident. My daughter absolutely loves her birthday gift. Upgraded review to 5 stars. Blessings...
January 8, 2026
Reply from Editorialist
Hi DK! Thank you for your feedback and for sharing your experience. We understand how unexpected fees can be concerning and appreciate your suggestion about disclosing duty fees upfront. We’re glad our team was able to assist you professionally and hope your daughter loves her gift when it arrives. We look forward to serving you again soon!
You’ll be surprised 🤗
I hadn’t heard of this website or at least purchased from before but it was great arrived in two days received confirmation instantly honestly best and smoothest delivery yet
January 1, 2026
Reply from Editorialist
Hi Leticia! Thank you for sharing your experience. We’re thrilled to hear everything went smoothly from purchase to delivery and that you received your order so quickly. We can’t wait to serve you again soon!
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