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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and attentive service, making the entire process enjoyable and stress-free. People are particularly impressed with the high quality of the products, noting that suits fit perfectly and are made with excellent materials. The customer service is frequently highlighted as outstanding, with many appreciating the personalized guidance and efficient handling of their requests. However, some customers reported dissatisfaction with the quality and fit of their garments, mentioning issues like incorrect measurements, ill-fitting suits, and a lack of proper alterations. A few other people also felt that the customer service was poor, citing dismissive responses, disorganization, and a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the fit and quality of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, professional,... See more

Service

People report positive experiences with service. Many customers praise the excellent and professional... See more

Quality

Users describe positive interactions with quality, highlighting that many garments, such as suits and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edit Suits made my experience of treating my son to a bespoke suit for his birthday (January 2026) a truly memorable one. This was mainly due to the care and attention we received from Claudio Lavin... See more

Rated 5 out of 5 stars

Fully recommend the team at Edit Suits in Bond Street London. I had a first rate experience in the initial consultation back last September and I chose a half lined 100% wool navy pinpoint jack... See more

Company replied

Rated 5 out of 5 stars

The staff at the edit store in Bham did an amazing job helping me sort out my suit for a wedding I'm attending in august. I didn't really know what I wanted but they knew exactly what would look g... See more

Company replied

Rated 5 out of 5 stars

Manchester team, Damian and Jean Luc….top class. Black Tie in extremely short time but with excellent result, Damian managed measurement so great that suit fits perfectly. I have booked another appoin... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

461 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My first tailored suit, but probably not my last

I've just bought my first made-to-measure suit and I can't see myself going back to off-the-peg.

I'm weirdly tall and thin, so I'd spent weeks looking for somewhere that came close to my sizes. Then I had a look at Edit Suits and found I could buy something that would genuinely fit for less than the price of something shapeless from the high street.

The process is great. You get time to focus on each step of getting the suit you really want, and the appointment system means you never feel rushed, and you get one-to-one help from folks who really know what they're talking about. It made buying the suit exciting, rather than laborious.

You also get to make your own choices (with advice when you need it!) about little details you don't normally get to think about. So the suit feels much more personal in its design as well as in its measurements.

It takes longer than popping into a shop (obviously), but it's worth it if you find it hard to get a good fit elsewhere.

Strongly recommend - I'm very happy with the results.

Oh, one tip is that if you're tempted, make sure you book a browsing time in advance and don't just swing by out of curiosity - you need an appointment!

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I recently had the pleasure of ordering a tailored suit from edit suit for a friends wedding, I must say, I am beyond impressed! From start to finish, the entire experience was nothing short of exceptional.

I must also commend the excellent customer service Anna provided in their Manchester office. Throughout the process, she was knowledgeable, attentive, and passionate about their craft. She went above and beyond to ensure that I was satisfied with every aspect of my measurement and purchase.
I recommend edit suit for anyone looking to stand out when you set out. Their tailored suits are a true testament to the art of bespoke clothing. If you are looking for a suit that exudes elegance, fits impeccably, and is crafted with exceptional skill, look no further. I guarantee you won't be disappointed!
Thank you again for the wonderful experience. I will definitely be returning for my future tailoring needs.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy returning customer

My husband was initially treated to a tailor made shirt at Edit Suits Manchester as a birthday gift. Joeline and the team offered a friendly, professional and fun VIP experience. He was so impressed with the finished product in terms of both fit and quality, he ordered 3 more shirts. It is so easy as all his measurements are now recorded, he just chooses from the many fabric samples on offer. In the past he has paid the same price for a good quality off the peg shirt. With Joeline and team he gets the same good quality shirt but its made to fit his body shape perfectly. Very happy returning customer.

May 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Experience!

Couldn't recommend enough, I opted for a completely custom made suit. They walk you through every step, materials, colour, price, fit, lining etc. Super helpful throughout, give you their advice as well which is useful for another perspective.

Seeing the final product was amazing, beautiful colour, stitching, the fit needed a little alteration which they completed within a week or two.

Staff are so friendly and go above and beyond.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

I went with Edit Suits after seeing great reviews online!

I went with Edit Suits after seeing great reviews online. From my initial consultation, to being measured up, to my final fitting everybody involved was highly professional and skilled. Throughout the whole process you receive plenty of email and text reminders about pending appointments and good updates on where your order is at. A very slick and well drilled company and would highly recommend to all.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Best tailor made suits and service

I have been their client for around 5 years now and i must say every time i enter the store i always leave satisfied with the overall service. Even back in the day when i was served by Chris, Paul and now Jordi (who i made my first suit 5 years ago). Jordi continues to be excellent snd i simply enjoy coming back and discussing new suits, options, styles. Jordi is very personable and knowledgeable and he knows how to understand my needs and also what i like even if sometimes i dont know how to explain it properly what i imagined in my mind however he can read it. Looking forward to my new suits in the next few weeks. Keep up the great work Jordi and the company!

May 20, 2023
Unprompted review
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Rated 5 out of 5 stars

The best experience for an unforgettable day

This was my first time buying a tailored suit, the occasion couldn't be more important, it was a 3 piece suit for my wedding day.
The experience from the very beginning was very reassuring. "Edna", the assistant that I mostly interacted with, as well as the rest of the team at Bow Road, were very helpful and knowledgeable. From the picking of fabrics, the little details, to my fitting and following adjustments, they took really good care of me and were very professional when it came to advising in my undecided moments (and there were a few as the newbie I am). There was even a moment that I brought in a few ties I had purchased and they even helped me decide what would fit better with the complete outfit, as they do not make ties unfortunately.
Cutting a long story short, the end result was nothing short of spectacular! not my words, these are the words of my wedding guests and family (and of course most importantly The Wife).
The suit delivery time, although they had mentioned 5-6 weeks, it actually was ready for my first fitting only 3 weeks later, and the adjustments took only a few days each time, so very speedy!.
I am super pleased with my experience, and will definitely be returning for more, as well as keep spreading the word.
Thank you Edna & Edit Suits.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful tailoring experience

Upon entering their premises on St Moulton Street - I was welcomed and was made to feel comfortable by their salesperson Jordi. He was very knowledgable and friendly. We went through many fabrics and he made suggestions on what would be the right fabric and the type of suit. From the time of the order to the fitting and collecting of the suit the whole experience was very good - great service and the suit was perfect, fitted really well and in time for my sons wedding.

April 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Really fantastic experience

Really fantastic experience. Made very welcome with Steven who listened to my needs that I wanted the suit to have versatile uses beyond a wedding guest suit. Loved the fit of the suit & quality. Worth every penny.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Made-to-measure suit. Great service and outcome (Bond St)

I was looking for a made-to-measure suit with quality fabric that was affordable. Their customer service was terrific, working through the options and taking the time to explain and demo them. The staff were very knowledgeable and patient. The process of being fitted and having final adjustments made was straightforward. I highly recommend.

May 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Ben at the Bow Lane showroom

Ben at the Bow Lane showroom was really helpful and honest with his assistance. I had quite a time restriction on my suit and he managed to expedite the alterations so that it arrived promptly. Very happy to recommend and will certainly use again.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

I had a wonderful experience at EditSuits. I haven’t purchased a new suit in several years and was looking for something that was made to measure. I purchased the business package including two suits and three shirts and everything fit perfectly. I am looking forward to working with EditSuits again in the future.

March 25, 2023
Unprompted review

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