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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and attentive service, making the entire process enjoyable and stress-free. People are particularly impressed with the high quality of the products, noting that suits fit perfectly and are made with excellent materials. The customer service is frequently highlighted as outstanding, with many appreciating the personalized guidance and efficient handling of their requests. However, some customers reported dissatisfaction with the quality and fit of their garments, mentioning issues like incorrect measurements, ill-fitting suits, and a lack of proper alterations. A few other people also felt that the customer service was poor, citing dismissive responses, disorganization, and a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the fit and quality of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, professional,... See more

Service

People report positive experiences with service. Many customers praise the excellent and professional... See more

Quality

Users describe positive interactions with quality, highlighting that many garments, such as suits and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edit Suits made my experience of treating my son to a bespoke suit for his birthday (January 2026) a truly memorable one. This was mainly due to the care and attention we received from Claudio Lavin... See more

Rated 5 out of 5 stars

Fully recommend the team at Edit Suits in Bond Street London. I had a first rate experience in the initial consultation back last September and I chose a half lined 100% wool navy pinpoint jack... See more

Company replied

Rated 5 out of 5 stars

The staff at the edit store in Bham did an amazing job helping me sort out my suit for a wedding I'm attending in august. I didn't really know what I wanted but they knew exactly what would look g... See more

Company replied

Rated 5 out of 5 stars

Manchester team, Damian and Jean Luc….top class. Black Tie in extremely short time but with excellent result, Damian managed measurement so great that suit fits perfectly. I have booked another appoin... See more

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Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

461 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This was my first time using Edit but won't be the last

This was my first time using Edit for clothing, but it certainly won't be my last. I visited the Manchester King Street shop and the staff who work there were excellent, absolute assets to the company.

The measuring process was very professional and the end product was great. I needed one further alteration when the suit first arrived and this was not a problem.

Would recommend.

July 3, 2024
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Rated 5 out of 5 stars

Great service. Faultless tailoring.

I needed a suit for my wedding. I had a pretty good idea of what I wanted going into my consultation with Steve at the City branch near Bank. He talked me through my fabric options and we quickly found something I was happy with.

From there, Steve gave his expert advice on every detail, but was never pushy. It meant that every choice I made was well informed, but ultimately my choice. I think that's why I ended up with a suit that I'm completely satisfied with; there's nothing I'd change.

On top of that, it arrived in store for me to pick up earlier than promised.

April 17, 2024
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Rated 5 out of 5 stars

Highly recommended

I went to edit suits in Birmingham to get a suit for my wedding. The customer service was exceptional, Svitlana who helped me through my order was extremely helpful, conscious of my budget and gave very honest guidance on what would look good. I really appreciated this as I am quite inexperienced when buying suits so having someone to guide me through the experience was invaluable. I love the final suit and got a lot of compliments on the day! I will definitely use edit suits again and would recommend them to anyone looking for a great looking suit.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience at Edit Suits

My experience at Edit Suits was fantastic. I was buying my first bespoke suit, which was for my wedding, and Joeline made everything so easy.

She walked us through all of the different fabrics and the different options, without putting any pressure on me whatsoever.

It was a great experience, and the prices are comparable with off-the-rack designer suits.

I will definitely be back next time I want to buy a suit for a special occasion.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Wedding Suit Experience

I had an excellent experience with Marie for my wedding suit at the London City location. From the initial consultation to the final fitting, her exceptional skill and attention to detail were evident. She took the time to understand my vision and helped me choose the perfect details for the garment, resulting in a suit that fits flawlessly and looks absolutely stunning.

June 18, 2024
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Rated 5 out of 5 stars

Sensational experience from beginning to end

I went to Edit to get a suit for my brother's wedding. It was the first time in my life that I had been to a tailor, let alone tried to buy a tailored three piece suit, so I was apprehensive. However, the experience with Edit could not have been better. It was incredibly good from start to finish. I attended the Bond Street store, and the service was first class. The tailor - James - was friendly, clear, and helpful. He helped me make exactly the right choices in terms of fit, design, colour, etc., and understood clearly all the needs and desires I had. He was full of helpful tips and advice too. What a nice guy! The whole atmosphere in the store was amazing, and made me feel very much at ease.

I went back a few weeks later for final fitting, and the experience was much the same. I was with James again, and that continuity of tailor felt really important as he remembered me and could pick up the job perfectly. He helped me produce a suit which was a perfect fit.

I do not live in London, so getting my finished suit would have required more travel. However, Edit suits sent me my finished suit (and shirt) by courier, and then contacted me to make sure it was ok.

Overall, the service was incredible. I give them my strongest recommendation. I will very happily use them again. 5 star!!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Edit suits and my seamless experience

Edit Suits are a great company to deal with, my experience with them from designing to developing my the suit and whole outfit was very easy and pain free.
All Colours and fabrics to the design were explained and offered.
The individual service relaxed me and gave me complete confidence in the product ,I would not hesitate in re visiting the Birmingham store for my next tailored suit and shirt.
I now feel very special in my new suit , I’m definitely going to be wearing this suit with pride for my daughter’s wedding day .
Thankyou Edit Suits and all you helped me on my journey .

June 13, 2024
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Rated 5 out of 5 stars

Great Service, High Quality and Quick Turnaround

Excellent quality, efficient turnaround and an overall a great experience! From the initial phone call, easy booking of fitting appointments with lots availability and a super quick turnaround (2 weeks exactly from fitting to delivery) for a custom fitted shirt. Tanguy’s service was spot on; friendly with great advice, careful attention to detail and accommodating with requests. Would hugely recommend for great personal service and a top quality product!

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

5 star wedding suit

I recently purchased my wedding suit from Edit Suits, and I couldn't be more thrilled with the entire experience. From the moment I walked into their store, I was greeted with warmth and professionalism. I was served by Bao from the Birmingham store and he took the time to understand my vision and made expert recommendations that perfectly suited my style.

The bespoke tailoring process was seamless. The attention to detail was unparalleled, and the craftsmanship was evident in every stitch. The fabric selection was vast, and I was able to choose a material that was both luxurious and comfortable.

When I tried on the final suit, it fit like a glove. The precision of the measurements and the quality of the construction were outstanding. I felt confident and stylish on my wedding day, and received numerous compliments on the suit. It truly made me feel special.

I highly recommend Edit Suits for anyone looking for a bespoke suit that is crafted with excellence and care. Their dedication to customer satisfaction and their exceptional tailoring skills make them a standout choice. Five stars all the way!

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and seamless

The entire process was seamless and Radouane at the Bow Lane branch was exceptional. He knew what he was talking about and very professional. I would definately recommend Edit Suits to anyone.

July 9, 2024
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Rated 5 out of 5 stars

Tailored suit for my wedding.

I came to Edit Suits looking for a suit for my wedding, and It’s been an absolute pleasure working with Wayne at the Leeds store. A professional service from start to finish and a very warm welcome from all the staff who work at the store. My suit fits perfectly and the quality of the fabric and stitching is excellent! I highly recommend anyone who is looking for a tailored suit to get in touch with Edit Suits. Thank you. James S

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 2 custom made shirts

I ordered 2 custom made shirts. The process was fairly smooth. There was an issue when my shirts when sent out for delivery but EditSuits where very helpful and resolved the issue. Well recommended.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Just great!

I bought a few shirts for my wedding and honeymoon from Edit. They rushed the order through to get it to me in time before I left. It's so nice to have shirts that really fit you. Excellent quality and customer service that delivers on their promise.

July 17, 2024
Unprompted review

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