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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and attentive service, making the entire process enjoyable and stress-free. People are particularly impressed with the high quality of the products, noting that suits fit perfectly and are made with excellent materials. The customer service is frequently highlighted as outstanding, with many appreciating the personalized guidance and efficient handling of their requests. However, some customers reported dissatisfaction with the quality and fit of their garments, mentioning issues like incorrect measurements, ill-fitting suits, and a lack of proper alterations. A few other people also felt that the customer service was poor, citing dismissive responses, disorganization, and a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the fit and quality of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, professional,... See more

Service

People report positive experiences with service. Many customers praise the excellent and professional... See more

Quality

Users describe positive interactions with quality, highlighting that many garments, such as suits and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edit Suits made my experience of treating my son to a bespoke suit for his birthday (January 2026) a truly memorable one. This was mainly due to the care and attention we received from Claudio Lavin... See more

Rated 5 out of 5 stars

Fully recommend the team at Edit Suits in Bond Street London. I had a first rate experience in the initial consultation back last September and I chose a half lined 100% wool navy pinpoint jack... See more

Company replied

Rated 5 out of 5 stars

The staff at the edit store in Bham did an amazing job helping me sort out my suit for a wedding I'm attending in august. I didn't really know what I wanted but they knew exactly what would look g... See more

Company replied

Rated 5 out of 5 stars

Manchester team, Damian and Jean Luc….top class. Black Tie in extremely short time but with excellent result, Damian managed measurement so great that suit fits perfectly. I have booked another appoin... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

461 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Lots of great fabrics to choose from, Tom was fantastic at guiding me through it all, offering his opinion during the fittings but also highlighting choices where it was a matter of personal style. Can’t wait to wear my suit at my wedding in a month.

July 8, 2023
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Rated 5 out of 5 stars

Firstly my whole experience with edit…

Firstly my whole experience with edit suits was amazing! I got recommended to go by somebody and so glad I went! Everyone was really friendly Jamie who I dealt with was such a great help designing a shirt I was after. I have always struggled on shirt sizes because I’m 6ft/5 but when I tried my new shirt on it was the best shirt I have ever put on! Fits amazing!
Thank you

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

My first tailor-made blazer

This year held a milestone birthday for me, and I wanted to mark the moment by buying myself my first ever tailor-made blazer. After reading all the positive reviews online and perusing their website, I instinctively felt that Edit Suits would be the right tailor for me. Their clothes (custom suits, blazers, trousers, shirts) strike the balance between currently hip yet classic. From the initial welcoming phone call from Edit Suits customer service teaam, through to my first fitting (in their elegant salon-style premises) and then the final fitting, I felt that my tailor (Yemi) was totally involved with the process of designing me a beautiful tailor-made blazer, which included all my customisations and was surprisingly affordable. Yemi also gave me the expert guidance that I needed, in terms of the fabric, lining, pockets, lapels, darting, buttons, etc. I thoroughly recommend Edit Suits for custom-made gentleman's clothing.

March 1, 2023
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Rated 5 out of 5 stars

Problem Solvers

This was my first purchase of a tailored suit. I required a suit for my wedding and had a choice of colour that was totally out of the norm. I found that the colour I wanted was available and when shown options for the lining I found a perfect one that "had never been chosen before" I was guided through all the options that were explained in detail in how they would effect the look of the suit.
I was then kept up to date and when it was ready I was informed and asked to make a fitting appointment.
I attended this appointment and the suit fitted perfectly.
When I got home with the suit I noticed a small hole in the rear of the jacket shoulder.
THIS is the reason they get 5 stars. I mailed a photo and the issue has been resolved without ANY hassle.
No messing, no endless phone calls or emails.
This level of service is why I would reccomend them.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great suit

Fantastic service and great suit. Svitlana in the Mailbox store was really helpful and knowledgeable, making positive recommendations and giving fantastic service. I’ve recommended Edit Suits to a number of my friends and colleagues as a result and will certainly be back as well myself!

June 19, 2023
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Rated 5 out of 5 stars

First Edit Suit - won’t be the last

This was my first foray into custom suits, having shopped premium off the peg suits for many years. I was looking for something that quietly shouted ultimate quality, whilst also being a more comfortable and tailored fit as I travel often. I quickly realised hitting these two points wouldn’t come from a standard retailer and I couldn’t justify the cost of a saville row suit knowing it wouldn’t last a lifetime and wouldn’t repair in the same way fine shoes will.

Edit suits offered a true tailoring experience, with top tier fabrics and extremely knowledgeable staff, just without the exorbitant price tag and sometimes overly cold and professional staff you might find on saville row.

I spoke with two different people at Edit Suits Manchester - both were professional yet friendly, knowledgeable but not pushy. They both had a passion for tailoring and a flair for style which made the process enjoyable and ultimately led to the best suit I’ve ever worn.

I will definitely be back for more!

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer experience

Karyna at edit suits Birmingham is a credit to the company. From the moment I walked through the door she instantly understood the style of suit I was looking for and was able to find multiple fabric styles within my budget, without making me feel pressured to spend more than I was comfortable with. The rest of the process was also smooth sailing and I would highly recommend edit suits. The suit is perfect.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

So friendly, so professional, massive choice. Never been so relaxed buying clothes. Really helpful staff and lovely ambience.
Thank you so much.

June 21, 2023
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Rated 5 out of 5 stars

Great experience

I had my groomsman’s suit fitted with edit and it was a great overall experience. The staff were knowledgable and friendly and really helped to make sure suit fit my style. I would definitely use them in the future.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Service

The quality of the suits is of a very high standard. Ben and Edna were very professional. The fit and finish were excellent. I am planning to order more from Edit for business and Leisure.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great Retail Experience

Purchased a pair of chinos via King St in Manchester. Have had a couple of ES suits from London, Manchester set up is excellent great space and excellent service from Jolene in particular. Great retail experience.

June 2, 2023
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Rated 5 out of 5 stars

Wedding Suit Fitting

Had a great experience at my wedding suit fitting with Edna. She made myself and my best man feel very much at ease with the process and assured us we had chosen correctly and more importantly looked great! Made me feel very confident going into the big day!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service with experienced and…

Amazing service with experienced and knowledgable tailors. First time I’ve had a suit custom made and the tips they were able to give to make the suit fit perfectly made the whole process very reassuring that I was getting the best outcome and fit

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

I went to the Leeds branch for a 3 piece tailored suit plus a shirt for my wedding day. All in all it was a fantastic experience. There were so many options to choose from for both the suit and the shirt so I got exactly what I wanted. I dealt with Wayne through most of the process and the service was immaculate every time. I'm a relatively small guy so buying something off the shelf will never be perfectly fitted but thanks to the guys at Edit I'll look the part on my big day. Highly recommended!

July 2, 2023
Unprompted review

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