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Educate.ie is Ireland’s new educational publishing imprint based in Castleisland, Co. Kerry. We aim to give teachers the books they need to help them meet the excitement and challenge of today’s classroom. We do this by producing books that capture students’ attention through the quality of their content, expression and design.
Co. Kerry, V92 C52N, Castleisland, Ireland
4.2
19 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I recently downloaded some ebooks for my daughter going into 1st year. Educate.ie app was by far the BEST!. The directions were very straightforward and easy to follow. The ebooks are easy to find when the app is opened. The biggest plus for me is that the ebooks can not be removed from the app in error easily, like Educate.ie competitors.
When I was trying to redeem a new book it wouldn’t let so I had to make a new password after I made a new password and redeem my book my others said not owned so I did what my school website told us to do when it does that but now all my others have disappeared
Really efficient response to my query
Reply from Educate.ie
Thrilled to hear this, Caitriona. Thank you for taking the time to leave a review!
I used my daughter’s personal email address & not her school email address to download a few books. I hadn’t realized my error until my daughter could not access her ebooks in school. I used the codes so they could not be redeemed a second time. I contacted Educate.ie & they sorted the error & the ebooks are usable in school now. Very helpful.
Reply from Educate.ie
Hi June, thank you for the review. Delighted to hear the team were able to sort this for you!
PME Student teacher requesting support for textbooks and teacher resources. Educate.ie responded quickly and were very helpful with resources and pointing me in the right direction.
Reply from Educate.ie
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our support team helpful in guiding you to the right resources.
A pleasure to deal with Jide who has been so helpful, patient and quick to respond to my numerous queries and requests over the past 8 months.
I’ve been dealing with a number of publishers and Educate really stands out for their customer service and quality titles.
Reply from Educate.ie
Thank you so much, Sarah! Jide will be delighted to hear this and we're delighted you had such a good experience.
Reply from Educate.ie
Delighted to hear you found us helpful Ashly!
First class customer service. Kayla and Sean were both very helpful and both responded to queries in a quick manner. Thanks for making the process of acquiring ebooks easy.
Reply from Educate.ie
Thank you, Karen! Kayla and Sean are great :)
Created an account for my daughter to redeem her online books, told that the ebook voucher had already been redeemed. Logged out.
Attempted to log back in later, told the email was unknown.
Tried to reset the password, told the email was unknown.
Tried to create the account again using the same email, told error, the email was already used.
Best in class?!, 😄😂
Reply from Educate.ie
Hi Stephen, we're sorry to hear you had trouble redeeming your daughters ebooks. We would love to help! If you haven't already contacted us, please get in touch here - https://educate.ie/contact-us/ or by calling 1800 613 111.
Thank you for your support with accessing the digital resource required , first class customer service and excellent resources .
Reply from Educate.ie
Thank you!
Really excellent service.
The books arrived within a few days of ordering them. The support team were really helpful getting the digital versions downloaded.
Reply from Educate.ie
Delighted to read this, Blaithín!
Reply from Educate.ie
Thank you, Shaun!
Fantastic customer service. Called them and got all I needed very quickly. Very efficient.
Reply from Educate.ie
Thank you for your lovely review, Sergio! Glad we could help!
Jide and Danielle were very helpful and prompt with their replies.
Reply from Educate.ie
Jide and Danielle are brilliant! Have passed on your kind words!
Kayla was extremely helpful in organising a delivery for me and ensuring I received the advice and service I needed.
Reply from Educate.ie
Kayla is a gem, that's for sure! Thanks for your lovely feedback!
Reply from Educate.ie
Thanks for the lovely feedback!
Reply from Educate.ie
Thank you so much for your review, Fiona! Happy to help & get to work with you!
Our school have always had a great experience with Educate.ie. Rep gets back to us very quickly for whatever we need and they have been very good about setting up ebooks for us.
Ordered a graphics book set from them, one book arrived bent badly due to the way it was packaged. The response was that this is normal and the book would be fine 'in a couple of days'. It would be reasonable to assume that a company would not purposefully bend / damage a book when shipping to a customer.
I will not be buying from them again
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