My item was delivered to the wrong address (despite me contacting the company and confirming the correct address and them confirming that it would come to the correct address). Now, I can’t get hold... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressin... See more
Company replied
A very well-packed and promptly delivered purchase. The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun... See more
Company replied
Omg my severely autistic 10 year old absolutely loves his cushion. His school recommended it but not on this website so I did browsing and your prices are amazing. On other sites its double the price.... See more
Company replied
Company details
Written by the company
Educational toys, equipment and furniture for schools, nurseries, charities and home!
Contact info
71-75 Shelton St, WC2H 9JQ, London, United Kingdom
- +44 20 3318 1046
- care@educationaltoys.co.uk
- educationaltoys.co.uk
4.2
Great
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Educational Toys
Thanks for taking the time to send us feedback. We're so glad you're pleased with your experience shopping with us.
Advertisement
Great Tuffspot stand
Tuffspot stand was carefully packaged. Easy to assemble. Good value for money. 👍
March 11, 2025
Reply from Educational Toys
Thank you for your feedback 💖
Quick and efficient ordering and…
Quick and efficient ordering and delivery. Came promptly and well wrapped.
February 26, 2025
Reply from Educational Toys
Thank you for your feedback 💖
Reply from Educational Toys
Thanks for great feedback :)
Reply from Educational Toys
Thanks for the great feedback. 💖
Advertisement
Art drying rack
It was easy to book the product online. I had looked online and other sites were more expensive. It came very quickly and was very easy to finish assembling.
Thank you.
February 6, 2025
Reply from Educational Toys
Thank you for sharing your experience! We're so glad to hear that booking was easy, and that you found great value with us. If you need anything else, feel free to reach out! We appreciate your feedback!
musical bells (one broken)
I ordered a set of musical bells. Unfortunately one item was broken on arrival but I needed these for a performance and could not send them back.
February 6, 2025
Reply from Educational Toys
Thank you for your feedback, and we’re really sorry to hear that one of the musical bells arrived damaged. We understand how frustrating this must be, especially with your performance needing them on time. While we can’t undo the situation, we would love to assist you in resolving this. Please feel free to reach out to our customer service team, and we’ll do our best to make it right. We value your business and hope to have the opportunity to improve your experience.
Omg my severely autistic 10 year old…
Omg my severely autistic 10 year old absolutely loves his cushion. His school recommended it but not on this website so I did browsing and your prices are amazing. On other sites its double the price. Delivery was quick we had no issues. So highly recommend
January 20, 2025
Reply from Educational Toys
That’s such wonderful feedback! ❤️ We're so happy to hear that your son loves his cushion and that you had a great shopping experience with us. It means the world to know we could provide a quality product at an affordable price. Thank you for your kind words and recommendation! 😊✨
Fantastic customer service
Unfortunately I had a delivered that w pieces were broken, I emailed them and straight away they replied to say they will resend the order , amazing customer service and i will order again from them.
January 20, 2025
Reply from Educational Toys
Thank you so much for your kind words! 😊 We're sorry your order arrived with broken pieces, but we're glad we could resolve it quickly for you. Customer satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again! 💙✨
Advertisement
My son absolutely loves it
January 16, 2025
Reply from Educational Toys
Thank you for your feedback 💖 So glad your son's happy with your purchase.
Very dissatisfied toy was quite…
Very dissatisfied toy was quite expensive but doesn’t include container to put it in
January 13, 2025
Reply from Educational Toys
We're sorry to hear that you’re not completely satisfied with your purchase. We strive to provide clear product descriptions, but we understand how important storage can be. If there’s anything we can do to help or if you’d like recommendations for storage solutions, please feel free to reach out. Your feedback is appreciated, and we hope to serve you better in the future. 💙
Excellent product
January 22, 2025
Reply from Educational Toys
Thank you for your feedback, it's very much appreciated ⭐
I ordered 2 things (a tuff tray and the…
I ordered 2 things (a tuff tray and the stand) and I received only the one(the stand). The other returned back for no reason.
I am still waiting for the other but I really cannot understand the reason for this, since it was just the one part of the other.
January 13, 2025
Reply from Educational Toys
We're sorry for the confusion with your order. It sounds like there was an issue in transit that caused the tuff tray to be returned unexpectedly, and we completely understand how frustrating this must be.
Please reach out to our customer care team at care@educationaltoys.co.uk, and we’ll be happy to look into this for you and get it resolved as quickly as possible.
We appreciate your patience and look forward to assisting you.
Advertisement
Good value and great service!
January 17, 2025
Reply from Educational Toys
Thank you for your feedback 💖
Fantastic
Bern looking for these for ages. Bought 3 now and bookmarked site. The product is fantastic and will be using them soon in an icebreaker.
January 13, 2025
Reply from Educational Toys
Thank you for your feedback 💖 We're glad you have enjoyed your experience with us.
Superb company!
Fantastic experience. Was delivered in 4 days. Easily put together. I get so many positive compliments about it too.
January 9, 2025
Reply from Educational Toys
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you've had a good experience shopping with us. It’s wonderful to know you're receiving so many compliments too—it sounds like it’s making a great impression! If you ever need anything, we’re here to help. 😊
I ordered from Australiato have items…
I ordered from Australiato have items delivered straight to the address in London rather than post from Aust.
The process was efficient and timely. Thank you.
January 3, 2025
Reply from Educational Toys
Thank you for the great feedback 💖 We're glad you've had a good experience shopping with us.
Advertisement
I ordered energy balls which are not…
I ordered energy balls which are not working properly as has to be . Educational Toys was very kind to offer me refund or replace . Easy to speak with them
December 23, 2024
Reply from Educational Toys
Thank you for your feedback. We’re sorry to hear about your experience with us so far. This is not the level of service we strive to provide. Please reach out to our customer service team on care@educationaltoys.co.uk so we can resolve the issue with the product and ensure a quicker resolution for you. We value your satisfaction and appreciate the opportunity to make things right.
Educational Toys shipped to wrong…
Educational Toys shipped to wrong address, ignored all phone calls and emails. I've had to chase the courier myself to try to recitify, but still no delivery or response. Extremely poor.
Post your response - I have been in touch and customer service has denied using the wrong address despite me sending a photo of the package, compete with original label and then parcelforce's updated label with the correct address...
January 2, 2025
Unprompted review
Reply from Educational Toys
We sincerely apologise for the inconvenience you’ve experienced with your order. We understand how frustrating this situation must be, especially during the holiday season.
Due to the busy Christmas period and reduced staffing, our response times have been slower than usual. However, this does not excuse the lack of communication you’ve encountered, and we deeply regret that you had to chase the courier yourself.
If you haven't already, please email care@educationaltoys.co.uk and a member of a team will get back to you asap.
Thank you for your patience and understanding during this time.
Great Tuff Tray
Easy ordering process. Delivered at expected time. My grandchildren love their Tuff Tray which was bought as a Christmas present.
November 28, 2024
Reply from Educational Toys
Thank you for your lovely review! We're thrilled to hear the Tuff Tray was a hit with your grandchildren and that the ordering and delivery went smoothly. We hope it brings them endless fun and creativity! 🎄😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.