My item was delivered to the wrong address (despite me contacting the company and confirming the correct address and them confirming that it would come to the correct address). Now, I can’t get hold... See more
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Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressin... See more
Company replied
A very well-packed and promptly delivered purchase. The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun... See more
Company replied
Omg my severely autistic 10 year old absolutely loves his cushion. His school recommended it but not on this website so I did browsing and your prices are amazing. On other sites its double the price.... See more
Company replied
Company details
Written by the company
Educational toys, equipment and furniture for schools, nurseries, charities and home!
Contact info
71-75 Shelton St, WC2H 9JQ, London, United Kingdom
- +44 20 3318 1046
- care@educationaltoys.co.uk
- educationaltoys.co.uk
4.2
Great
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fantastic customer service with a…
fantastic customer service with a personal touch, and the product is faultless!
July 18, 2024
Reply from Educational Toys
Hi, thank you so much for taking the time to provide fantastic feedback. We are so delighted that you rate our service and product as 5 Star as we strive to provide just that for all our customers. We Look forward to helping you again soon. Best Wishes.
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Ordering was easy
Ordering was easy. I was informed of delivery date and updated with delivery information.
May 30, 2024
Reply from Educational Toys
Thank you for your kind review. We hope you will visit us again in the future.
order was placed on 24th of May
order was placed on 24th of May, top part was on time, but then the other part of the order did not arrive. my wife rang up many times to sort it. finally got the next part on 12th of June.
May 30, 2024
Reply from Educational Toys
Hello, we are sorry to see your review. We can only apologise that your 1st parcel of 1 of 2 parcels was lost with the courier company and the delay in getting the replacement dispatched. We did speak with your wife and finally got this corrected, but we still apologise for the delay and courier misplacement.
Great quality! Happy daughter
Great product, arrived in good time, happy daughter! :0) Would recommend!
May 23, 2024
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your review.
Easy to use quick service
May 15, 2024
Reply from Educational Toys
Thank you for the kind words! We’re so happy your shopping experience with Educational Toys went so smoothly.
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Great products!
Great products!! I m so happy with my new toys, the children love them!
Good quality.
April 30, 2024
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your excellent review. Please visit us again soon!
Reply from Educational Toys
On behalf of us all at Educational Toys, I would like to thank you for sharing this great review about our drying racks! Please visit us again soon!
Absolutely amazing company
Absolutely amazing company.
Everything from the product to the customer support was absolutely faultless!
Emma went above and beyond to help me with my recent order.
I have ordered from this company twice and will definitely be returning.
Thanks again x
May 3, 2024
Reply from Educational Toys
We really appreciate you taking the time to leave us a positive review. These are the comments that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Very quick delivery of toys
Very quick delivery of toys so well in time for my Grandson's birthday.
April 24, 2024
Reply from Educational Toys
Thank you for the kind words! We’re so happy your shopping experience with Educational Toys went so smoothly.
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Absolutely brilliant products
Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressing verbally each emotion as they play.
The sensory bottles haven’t been used yet but look so pretty especially when you tip them up and see the colours mix together.
May 1, 2024
Reply from Educational Toys
On behalf of us all at Educational Toys, I would like to thank you for sharing this great review about our online store products that you purchased! We are thrilled that the children are enjoying playing with them all. Please visit us again soon!
Terrific toy
Easy to use website. The checkout and delivery processes were quick and efficient. The tuff tray is excellent value for money.
April 22, 2024
Reply from Educational Toys
Hi, thank you so much for taking the time to provide fantastic feedback. We are so delighted that you rate our service and product as 5 Star as we strive to provide just that for all our customers. We Look forward to helping you again soon. Best Wishes.
Well-Designed
I used your butterfly life-cycle model in my reception class for a story sack about Christopher’s Caterpillars by Charlotte Middleton. The children loved the realistic depictions and it held up to their handling.
April 22, 2024
Reply from Educational Toys
We really appreciate you taking the time to leave us your 5-star review. It is lovely to see feedback from a teacher and how the children loved the depictions. It means a lot to the whole team, and we’d love to have you back very soon. Thank you!
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your review.
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Stickebrick spares
Very pleased to find Stickebrick spares. Excellent service. Quick delivery and well packaged
April 22, 2024
Reply from Educational Toys
Thank you for your review. Super pleased we was able to help you stock more Sticklebricks. Please return to us again soon!
Great
Great, everything was good value, the packaging was adequate, not overpackaged, not under. Very happy with the order :).
April 9, 2024
Reply from Educational Toys
The team here at Educational Toys is thrilled to receive such a great rating, thank you for your feedback.
Good puzzles.
Great value for money. A set of varied puzzles for toddlers. The pieces are a good proportion for the intended age range, our grandchildren having no problems handling the pieces. Very good all round.
March 27, 2024
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your review.
Won't buy from them again
Ordered items for children with sensory issues. One of them didn't like the material so we asked to return and exchange. They don't do returns and would charge us £20 (item was £23)
March 27, 2024
Reply from Educational Toys
Hello, I'm sorry to see this review. Over our emails you requested to return the cushion yourself and a return address was provided for you. This option is to just send the item back to us with a courier of your own choosing. I have been waiting for your tracking information which was also on our emails.
The £20 collection price is purely just another option we have if you didn't want to send the product back yourself and have it collected from your home. You do not have to take this option at all. Its just an extra service we can help to provide.
Also, over your email you never asked for an exchange of the item just that you wanted to return it as it was 'too fluffy'. I would of been able to arrange an exchange for you if this was preferred.
We do accepts returns and exchanges if requested. If you have returned the cushion already, would you mind just emailing us at care@educationaltoys.co.uk with the tracking details and I will confirm with our warehouse and arrange your refund for you.
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Not very supportive
Sent email requesting info on B4 Adventure Cosmic Mini Golf - 5 Hole Course and the reply was very cutting and did not provide any information on where I could part i asked about. the second email was when did the golf set get shipped, again cutting reply about not open over bank holiday, when i open the package one of the balls did not light up and is not working i didn't even send a request for a new one because i don't think they would even bother to reply.
April 3, 2024
Reply from Educational Toys
Hello, looking back on your email to us, you asked if the set was in stock and if the mat in the picture was also included. We replied with the information that the set was available in stock and that the mat in the photo was not included with the set. A picture of the full contents of the set was also attached in the email for you. We did not receive any further emails from you with any other questions on this matter.
You placed your order with us on Good Friday (29/03/2024) I'm afraid the warehouse was closed on this date and did not return until Tuesday 2nd April. Your order was sent to the warehouse on Tuesday 2nd April and dispatched on Wednesday 3rd April. Standard delivery is 5-7 working business days. Your order arrived within 3 days on Friday 5th April.
We replied to both your emails with the information requested. It's unsure to how we could of provided a faster service over the bank holiday.
If one of the items in your set if faulty then we will happily get this corrected for you. Can you please just email us with your order details and a photo and this can be arranged. Many thanks
I'd definitely recommend purchasing…
I'd definitely recommend purchasing from Educational Toys- quick delivery, and perfect products. I purchased Bilibo's when they were on offer; cheaper than another website who send me fake ones! Trust educational toys!
April 3, 2024
Unprompted review
Reply from Educational Toys
Hello there, we really appreciate your time for leaving us a brilliant product review. We’re very pleased that you’re happy with your purchase. Let us know if there is anything else we can do to make your next online visit even better.
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your review.
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