Egertons Recovery  Reviews 

194
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, often highlighting the staff's professionalism, helpfulness, and friendly demeanor, making interactions pleasant even in stressful situations. People frequently appreciate the quick response times and efficient handling of their vehicle issues, with technicians often arriving sooner than expected and resolving problems swiftly to get them back on the road. However, some customers also noted experiencing delays, such as waiting for service at a depot, or for the return of their vehicle, which occasionally took longer than anticipated and impacted their plans.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Staff

Consumers find staff to be positive, with many reviewers praising the professionalism, friendliness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick arrival times and... See more

Response time

Reviewers mention positive feedback about response times, with many experiencing prompt service well within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Egertons Tredegar - Wayne and Dean. We’re so kind, helpful, thoughtful and helpful towards me when I collected my belongings from my car. Which was written off by my insurance company after my rec... See more

Company replied

Rated 5 out of 5 stars

I was fortunate to have my car rescued by Jordan from Egerton’s Recovery via Green Flag today. Jordan was exceptional. No doubt I was having a bad day, but Jordan made it a whole lot better and got... See more

Company replied

Rated 5 out of 5 stars

21/6/26 broke down at Brampton Brilliant service, normal wait time, was informed how long with up dates to pick up our campervan, no hassle, driver just got on with it after everything was safe, lo... See more

Company replied

Rated 5 out of 5 stars

Having had text from Green Flag to let me know time technician would attend I had phone call from Everton’s as their man could be here sooner. Just as well because info they had rec’d was incorrect. C... See more

Company replied


Company details

Written by the company

Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(194)

31 reviews in the last 12 months

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Rated 4 out of 5 stars

Late night support

Mark arrived to assist diagnose a yellow engine warning light. Concluded that the car was safe to drive to a specialist for detailed diagnosis and repair under parts and garage cover. All procedures fully and properly completed. Also noticed windscreen washer fluid leaking but concluded that this was unrelated to the warning light.

April 28, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Alastair, thanks for the review!

Rated 5 out of 5 stars

Great service

Great service, fully tracked vehicle whilst waiting for the driver to turn up.
No issues getting my vehicle to the garage for repair.

April 29, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Mike, Thanks for taking time to leave us this great review!

Rated 5 out of 5 stars

It's a gold star from me

It's a gold star from me. Arrived when they said. A friendly chap who resolved and explained the problem
Within 15min of arriving.thanks to all.

April 28, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi, we're glad to see your vehicle was up and running quickly, thanks for the review.

Rated 1 out of 5 stars

Emptied car of belongings after police…

Emptied car of belongings after police recovery from the side of the road after an accident. No warning given it would happen, very difficult to get belongings returned. No warning given that car would go to the garage to be repaired devoid of personal belongings.

April 18, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Rachel,

You agreed with TVP for them to arrange recovery, when on scene we allowed you time to remove personal belongings. Once the vehicle was at depot we informed you the depot would be open 9am to 4pm so you could come and collect your items. Once the car was taken to an onwards repairer as instructed, we held onto your items to ensure nothing went missing when at the repairer.
You are welcome to collect your items from our depot during our opening hours.

Rated 5 out of 5 stars

Quick and helpful

Egertons were sent out after I called Green Flag re. flat battery on our car. They came sooner than advised, were very quick and helpful.

April 29, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thanks for the great review!

Rated 1 out of 5 stars

Need an option for 0 stars

Need an option for 0 stars, I sat in the dark for 6 hours. I am a young girl and I did say on the phone I felt uncomfortable in the dark just sat on an unknown street for hours in the cold. The woman I spoke to on the phone was rude and needs a new job because customers service is not a skill of hers. After calling at 6pm, I got home at 1am - thanks so much

April 25, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Mia, we are sorry to hear of your experience, if you get in touch we will certainly look into this for you and take the relevant action.

Rated 5 out of 5 stars

Quick arrival

Egertons recovery driver turned up within 30 mins of reporting breakdown,the driver carefully put the vehicle onto the back of his wagon and took us our home,a helpful recovery driver.

April 23, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Robin, thanks for the great review!

Rated 5 out of 5 stars

Helpful william

William was our driver
He came earlier than expected and was so happy and helpful we were both shocked and shaking and he really helped put us at ease

April 22, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Christine, thankyou for the great feedback on your experience with our driver William, I will make sure it gets passed on to his depot manager. :)

Rated 5 out of 5 stars

Driver was amazing

Driver was amazing, friendly, helpful, kind and thoughtful 5 stars credit to the company

April 23, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Andrea, thankyou for your kind words, and for the review! :)

Rated 5 out of 5 stars

Egertons Recovery service

The service provided by Egertons was great, engineer arrived quickly and sorted the issue with the car quickly he also discussed the issue with me and advised how to avoid the same situation occurring again, Thank you for your help

April 22, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Sandra, we are happy we were able to get you back on the road quickly, thanks for the review !

Rated 5 out of 5 stars

Very professional service

Superb throughout. Much quicker than estimated arrival time. Very friendly and had a laugh. Explained everything that was wrong after he had fixed it and advised to get repair done ASAP.

April 21, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Peter, We appreciate you taking time to review our services and are very happy to hear of your positive experience. Thankyou!

Rated 5 out of 5 stars

Your guy was great

Your guy was great, good company and very efficient. 10 out of 10.

April 17, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thankyou for the great review! we appreciate your feedback.

Rated 5 out of 5 stars

Priority services

It was amazing service so quick and perfect.
The guy who fixed my car was so humble and friendly.
10/10

April 16, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thankyou for the great review! We appreciate the feedback.

Rated 1 out of 5 stars

5 hours and counting waiting for vehicle breakdown

Called for vehicle breakdown and I was informed 90 - 120 minutes, 4 hours later called again informed another hour. I'm not holding my breath as this is a typical experience for my company that has one the largest fleets in the UK. We have even had a lone female Engineer abandoned at motorway services only to be picked up by the same driver hours later!!

March 12, 2024
Unprompted review

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