EGR Auto Reviews 285

Item was sent to the wrong house, a change in the shipping address was requested before shipping and label creation, but this scammy company still sent it a day later to the wrong spot multiple states away. The replies back from them show no sign of accountability and disrespect.

I have owned an EGR Rolltrac on my Hilux SR5 since 2020 when I purchased the vehicle new from Peninsula Toyota in Kadina SA. From the first month it was on, I have had nothing but issues with it in which it has aways been taken back to the dealership. In the first 3 months an EGR technician came up from Adelaide and spent a day reinstalling it. This worked for a while yet it started to have more issues with only closing half. I continually had to reset it at least every month, it stripped the Coggs in the motor which had to be replaced. I have had nothing but issues with this product which at the time of purchase was $3,300. The final issue I had was it stopped working in November 2025 in which the motor locked on one night and in the morning I had a flat battery in which the motor on the RollTrac had locked on and was that hot I couldn't touch it, it could have caught the car on fire. I have over the last month been back to the dealership which advised me to put in a claim in which I did. The claim was rejected by the warranty officer on the grounds that I purchased it as a package from the dealership. I replied advising that it is an EGR product and was fitted by an EGR technician. My reply from the warranty officer was "To pursue a remedy under consumer guarantee it needs to be lodged with the place you purchased the product from". So far I have spoken to Peninsula Toyota Operations Manager personally, sent emails and phone messages with no response. It seems that everyone has placed this in the "to hard basket" and everyone has wiped there hands of it. I was quoted over $4,500 to have it fixed/replaced as the best remedy. I now have a product that you have to manually open/close and lock and it opens itself when you are driving. On a warm day, it will burn your hands trying to close it. Anyone reading this, I would not go with this product, stay with a hard cover

Possibly the worst service from a company with inherent problems with their products.
I purchased an EGR Gen3 canopy just over a year ago and had nothing but problems with locking systems.
Now the back glass has shattered while it was parked with no sign of any impact.
EGR were not interested in assisting me at all and said that the glass is not covered by the warranty.
Nowhere in the EGR web page or any documents does it say that it's not covered.

I would understand that if it were broken into, I will have no claim.

But clearly the design is flawed, with the gas struts connected directly to the glass, this is a weak point and should be covered under warranty.

Helpfull staff.
Quick response.
Easy payment.
Reliable delivery.

We picked the wrong struts from the info provided on their website. It turns out that changed 3 days after our canopy was made.
The customer service provided was exemplary. The correct struts were identified, paid for and delivered promptly. The return process had a few kinks along the way, but all times I was supported by EGR.

Exactly as ordered ….. from ordering, supply and fitting. As a dust seal for tailgate, I will have to wait for a few hundred kms on a dirt road for a total test.

The product supplied is very good and was value for money and promptly delivered.

The guys at the Milton Keynes HQ are absolutely fantastic. The roller on my Amarok developed a fault and they fixed it for free in a couple of hours. Additionally, they sent me home with some spare for bits (just incase i have an issue later). 11/10 customer service. Couldn't recommend this company highly enough.

Great Canopy good service

Excellent product but let down by the courier

Easy to order and install. Delivery was quick

Had it installed in new Amarok.

totally a faulty products.
ISUUES: never close, always stuck. buttons not function well, and paid extra for water resistance however the water goes into the tub every single time when raining.

ask a fix or replacement, got rufused.

Purchased from Liverpool VW,

Spare parts easy to get and good service
Only had canopy less than 12 months rear door switch failed

Friendly lady at the front desk.
Nothing was a bother for her.
She made it a pleasant experience.
Part was on the shelf
And great price.

Instructions were not clear at all. Photos did not match the details of my car. As someone who thought they could do this themselves with another pair of hands, it made it very difficult, and now I will have to pay for a fitment from an EGR machanic.

Good personal service over the phone

Communication and delivery time frame... Still waiting for my part which was ordered over 28 days ago

Helpful on the phone making the ordering process very easy. Delivery took longer than I expected.

Bought a "deluxe" one as a "genuine" Mazda canopy but they are made by EGR. Canopy leaks through seals, tailgate seal is too short and the canopy is assymetrical left to right and does not sit level front to back. Central locking and electric opening failed after 3 months, canopy was replaced (with same fitment problems) and after 6 months electrics began to fail again. Sometimes doiesn't lock with the car, sometimes unlocks itself, often actually opens itself. Currently won't open using the button at all and the key is so flimsy it might as well be made out of tinfoil. And no one will take responsibility.