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Company details
Contact info
De Maas 14, 5684 PL, Best, Netherlands
- 0402622150
- info@egveranda.nl
- www.egveranda.nl
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Very good experience with EG Veranda
Very good experience with EG Veranda, the installation went well and with a great finish. Definitely recommend!
Poor aftersale support
I chose EG Veranda for this project because I considered them to be more professional than other providers. However, it took a very long time to finally get the project started and completed through them.
Unfortunately, since the completion of the project, I have experienced water leakage from the roof whenever it rains. Getting support has been extremely difficult, as it typically takes around three months to secure an appointment for inspection and repair. Even more disappointing is that the problem has continued to reoccur despite the repairs. This issue has already occurred three times within the last 11 months.
It is very disappointing that the problem was not resolved correctly the first time. Once again, I am facing the same leakage issue whenever it rains. I have been reporting this matter to the Rijswijk team via WhatsApp since June 2026, yet no one has come to inspect or address the problem so far.
I expected a higher level of workmanship and after-sales service from a company that presents itself as a professional provider. The repeated failures to permanently resolve the issue, combined with the long response times, have caused significant frustration and inconvenience.
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