eharmony Canada Reviews 252

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website well-organized and easy to navigate, even for newcomers, appreciating the ability to create extensive profiles and the thoughtful matching algorithm. Many users also commend the professional service and the secure environment for communication. However, some people were dissatisfied with the subscription model, finding the prices astronomical and reporting unauthorized charges or difficulties with automatic renewals. There are also concerns about the low number of active members, the prevalence of fake profiles or bots, and the lack of photo verification, which makes it challenging to find genuine connections.

What people talk about most

User experience

People report ambiguous experiences with user experience. Some reviewers found the platform easy to sign up... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the site easy to navigate and... See more

Subscription

Reviewers express significant dissatisfaction with the subscription process. Customers report being locked... See more

Price

Consumers express significant dissatisfaction with the pricing, often describing it as very expensive and a... See more

Service

Customers had ambiguous experiences with service. While some reviewers found the service professional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.

Rated 4 out of 5 stars

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.


3.6

Average

TrustScore 3.5 out of 5

252 reviews

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Rated 1 out of 5 stars

It is a rip off con artist company

It is a rip off con artist company and app. They get you in with an “introductory offer” and then when you try to cancel a few weeks in, they hit you with a 2YEAR CONTRACT…if their app was good and successful - which it isn’t, why would they continue to charge you for years? Ridiculous. When you try to get help to cancel - they threaten you and send it to collectors. DO NOT USE EHARMONY.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

eharmony is absolutely fraud!!

eharmony is absolutely fraud!!! I paid 6 months, but when I got into my profile, it said I only paid 3 months.
I was so shocked! The site does not even has 3 months subscription!!! The worst dating app in the world!!!👎👎👎

March 18, 2026
Unprompted review
Rated 2 out of 5 stars

No empathy shown for financial crisis.

I actually found someone great on eharmony. I had signed up for a year subscription and even though I cancelled my account I was still responsible to pay my monthly fee. When I had a financial crisis this month due to unexpected loss of income and asked for them to consider forgiving the last four payments, there was no empathy shown and I am on the hook to pay them back.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Either the people on this site are extremely limited to choose from or something is wrong with their selection process. I'm searching across Canada 40-60 year olds, active, non-smoker, no kids and I'm getting smokers with 5 kids! Terrible site don't waste your money.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

STAY AWAY. Extortion organization. They 'do not have a monthly plan' and will charge you upfront for a year. If you do not pay, they will send it to collections. The amount will increase arbitrarily with each email, each attempt. It is literally an extortion business now. Do not support them, do not sign up for their service.

Check the Better Business Bureau for more details; there was even a class action lawsuit against them in 2023, which can be found easily on google.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Smallest pool of candidates ever

Absolutely appalling sales tactics need to secure several months of purchase promising loads of connections and best in class matchmaking services. You sign up, there no one… literally 2-4 profiles per weeks what a scam. Stay away unless you want to lose money and have them threaten you with no possibility of opting out, thieves oor quality and despicable.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

After your money is their creed!

This company is nothing but a money grab. There moto "Get who gets you" should be "We'll get your money no matter what you get". Just try and stop that stupid automatic renewal in Canada. Your told to mail them a letter!!? 3 weeks later It came back return to sender. Luckily I cancelled my Visa just in time. Cause they tried to hit it for $622.40 for a another year. Crap!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

There are many great matches!!

There are many great matches that are very close to what I like and the app is easy to work with- even for me as a Senior Lady. You’re quick to find frauds too, thanks for protecting us. I hope to find my Best Match soon!!

December 31, 2025
Unprompted review

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