Edward Hands & Lewis LTD Reviews 

672
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond. The service provided is frequently described as excellent, with many appreciating the clear communication and efficient handling of legal matters. People highlight the quick response times and the supportive nature of the team, making complex situations much easier. However, some customers also noted issues with communication and staff conduct. A few people experienced slow response times, feeling dismissed, and reported instances of rudeness, being spoken over, or having calls ended abruptly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, thorough, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt service and... See more

Response time

People report positive experiences with response times, highlighting prompt service and availability whenever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

From start to finish, Heather Arme and the team at Edward Hands & Lewis were absolutely fantastic! Excellent communication throughout and we felt we were in really good hands. We would really recommen... See more

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

672 reviews

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No recent history of asking for reviews

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4.5

All reviews

(672)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Company

Buying a home is stressful but when you have people like Beenita and her amazing team behind you it’s a breeze. My chain was not a long one but we defo hit some hurdles. Beenita was calm and had everything under control. Her and her team have been outstanding from day one. Never did I have to ask for an update it was given. Can’t thank the team enough and highly recommend them.

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

EHL have been absolutely fantastic both…

EHL have been absolutely fantastic both times i have used them for selling and purchasing properties. Aimee and Rebecca are very professional and amazing to work with. Highly recommend to anyone looking for a solicitor.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Romaana has helped me so much

Romaana has helped me so much. The service was excellent, the advice was spot on, and everything was handled quickly and efficiently.
Will return back again.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Rebecca and Aimee for excellent service

Thank you to Rebecca and Aimee for facilitating the conveyancing process to sell my property. The process was straightforward, reaching exchange of contracts and completion without obstacles. Aimee was always there with prompt communications and answering all my enquiries. I would thoroughly recommend their services.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional solicitors and great…

Very professional solicitors and great with communication, always kept me updated regarding my query.

Beentia Patel went above and beyond to help myself to sort my query out regarding my land registry to re mortgage my house.
Would definitely recommend to anyone and will be using these guys again.

January 6, 2026
Unprompted review
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Rated 4 out of 5 stars

Making a will

Very helpful. Explained everything thoroughly. Made the experience of making a will straightforward.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

When you hear so many bad stories about solicitors it was a breath of fresh air with Sheltons. Heather was absolutely fantastic, really on the ball, going above and beyond and I am so grateful for her, and the team, for getting everything over the line. I would recommend Sheltons to anyone.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

STILL HAVE NOT FINALISED OUR FATHERS…

STILL HAVE NOT FINALISED OUR FATHERS WILL AFTER ALMOST 9 YEARS WILL NOT TRANSFER PROPERTY FROM THEIR NAME TO OUR STILL HOLD MONEY FROM THE SALE OF A PROPERTY THE MEMBERS OF STAFF DEALING WITH THE CASE HAVE LEFT NO OTHER MEMBERS WANT TO LOOK AT IT THEY JUST KEEP FOBBING US OF WE HAVE USED THE COMPLAINTS PROCEDURE BUT NO REPLY
ITS SEEMS THEY WANT TO STEAL PROPERLY AND MONEY…

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic, brilliant, highly recommended

I can not recommend Shelton's (Bulwell) enough! We used a different solicitor for our sale and after a previous property fell through we used Shelton's for our new purchase. They were amazing, the sellers solicitors were absolutely awful working at a snails pace, when anything was sent Heather dealt with it immediately to speed up our side of the process, we were let down by the sellers solicitors unfortunately. If you emailed Heather for an update or anything you would get a response very quickly (within 30 mins) and even if she was off someone else takes over- you do not get this with other solicitors trust me! If you are moving you will be in good hands use this firm we were so happy with the service. I would definitely recommend and will use for future legal services. Thank you Heather for everything I just wish other solicitors followed your example!

November 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Loughborough branch: ⭐⭐⭐⭐⭐ 5-Star Review

Loughborough branch:

We recently used Romaana Sheikh as our solicitor for a property sale and purchase, and the service we received was exceptional. From the very beginning, Romaana was professional, reassuring, and incredibly hard-working. She kept us updated throughout the entire process and handled everything with such care and attention.

Buying and selling a property can be very stressful, but Romaana made the whole experience feel so much easier. Her support and communication really stood out, and we always felt we were in safe hands.

Romaana is truly an asset to her company. We’re extremely grateful for everything she did for us and will absolutely be recommending her to friends and family. We will also be returning to her for any future property transactions.

Highly recommended!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

I recently worked with Romaana on my Remortgage

I recently worked with Romaana on my re-mortgage and Help to Buy redemption and she was absolutely brilliant throughout the process. Her communication was excellent, always clear, prompt, and professional, which made what could have been a stressful experience completely smooth and straightforward. Romaana kept me updated every step of the way and explained everything in an easy to understand manner. I couldn’t recommend her highly enough!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

After a recent separation, I unfortunately had a huge amount of debt that belonged to my ex and didn’t think I’d be able to retrieve this money back. I then spoke to Nicole who explained all of my possible routes/options and advised that there are ways that I could retrieve this money back. She has been excellent from start to finish, she was very clear at explaining all of my options and has given me a lot of support along the way. I also had some additional support from Paul.

I am finally starting to retrieve some of my funds back and I couldn’t have done it without Nicole. Massive thank you and I will definitely use them again in the future.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beenita and her team were really great…

Beenita and her team were really great with our house purchase. She kept us informed at all stages and explained the process clearly to us.

We were able to complete our purchase in good time even though the local authority were delayed with searches.

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Pragmatic, punctual and courteous.

Heather and team were courteous, punctual and pragmatic, leading us through what tuned out to be a tortuous process to get us over the line. We would happily recommend their reliable service.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

You won’t find better solicitors

Liz Collins is amazing. Absolute credit to the company, wish I could steal her to work for me.
The whole process of moving house has been handled brilliantly by the whole team.
We had some challenges to navigate and all handled perfectly.
You really couldn’t ask for more.
Will always use them for anything legal I need now.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Jodie, Liz and Heather were all very helpful and extremely efficient. We would highly recommend this firm and will definitely use them again.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Calm, responsive and professional…

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really responsive and kept us updated throughout the whole time making us feel much better. We eventually found another house and Beenita helped us complete in less than 3 months, just in time for my son starting his new school. Highly recommended EHL and the team.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

My uncles just passed away and I was…



My uncles just passed away and I was told I was the executor of his will, I called up the hucknall branch yesterday to enquire about the will... I was called back a few hours later and told that they are no longer dealing with the will as it was taken back from them in 2023.... so today I spoke to the solicitors again just to enquire about it again...

I was called back by the same woman I had spoken to yesterday for her to be rude towards me stating I am not the executor, her attitude was appalling towards me, she wouldn't let me speak, always spoke over me... she was extremely rude.. and when I asked to speak to the manager she put the phone down on me.. I tried calling back a few times but they wouldn't answer, I had to contact your bulwell branch who apologised for what i just had to deal with and they gave me this email.so I could forward my complaint.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight forward but i felt in safe hands throughout and overall i am really pleased with the service I received. Would definitely use again and will recommend to family and friends.
I couldn’t be more impressed so Liz, Jodie thankyou so much for your hard work and for making my new home possible.

August 1, 2025
Unprompted review

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