This product is not as it appears on the videos of the ads and the website. The waistband part is not as wide as it appears and the only adjustment strap is the waistband where it wraps around. The a... See more
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The size is way off!!! go 3 sizes up, or you will throw in thrash!
Company replied
I think their product may be good for some.It wasn't for me.So I wanted to send it back. They don't tell you, it goes back to china.And you have to pay the shipping. Not a very trustworthy site. On th... See more
Company replied
I had the same thing happen to me that happened to the customers who posted…offered 15% of $37.87 to keep an item I couldn’t use. When I refused offer, still asking for address to return item and get... See more
Company replied
2.0
Poor
53 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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The product runs small
Shipping takes awhile. Product runs a little small.
February 8, 2026
Unprompted review
Reply from Eicgo
Dear y Murray
We’re truly sorry to hear about your experience and understand your frustration.
Our goal is always to provide clear policies and fair solutions. We do offer a 45-day satisfaction guarantee. In some cases, customers are given the option of a partial refund (such as 20%) as a convenience solution that does not require returning the product. However, a full refund remains available when the return is processed according to our return policy.
Regarding sizing, we understand how disappointing it can be when a product does not fit as expected. We do our best to provide accurate sizing guides, and we are continuously working to improve clarity for our customers.
If there has been any misunderstanding or if your case was not handled properly, we sincerely want to review it again. Please contact us directly at support@eicgo.com with your order number so we can personally assist you and work toward a fair resolution.
Customer satisfaction is very important to us, and we appreciate the opportunity to make things right.
DO NOT ORDER FROM THIS COMPANY!!!!!
My experience with this back brace has been beyond terrible! I ordered three. (HUGE MISTAKE) They do not fit properly in the shoulders and are uncomfortable to wear. In addition the smell is not good. I NEVER would have ordered these if I had known they come from China. The "refund" I was offered was a 20% "refund" or I pay $70.00 to ship them back to China. NEITHER option is in any way fair. Basically Eicogo has ripped me off of $60.00. Would NEVER do business with them again!!!!!
January 15, 2026
Unprompted review
Reply from Eicgo
Dear Sjsp
We’re truly sorry to hear about your experience and understand how disappointing this situation must feel.
We sincerely apologize if the fit and initial odor did not meet your expectations. Some materials may have a slight scent when first unpacked, which typically dissipates after airing out, but we completely understand that comfort and fit are essential.
Regarding the refund concern, we would like to clarify that the 20% refund option is offered as a no-return convenience solution for customers who prefer not to ship the product back. A full refund remains available in accordance with our return policy when the item is returned to our designated fulfillment center. International return shipping costs can vary depending on the carrier and location, which is why some customers choose the partial refund option instead.
That said, we never want any customer to feel treated unfairly. Please contact us directly at support@eicgo.com with your order number so we can personally review your case and work toward a fair resolution.
Customer satisfaction is extremely important to us, and we truly appreciate the opportunity to address this properly.
Return policy a joke…there is none
One item needed to be returned for replace due to product defect, phone number did not work and company NEVER answered email. Loved the3 items ordered but will never order from them again.
January 22, 2026
Unprompted review
Reply from Eicgo
Hi Dlynn
We’re very sorry to hear about the difficulty you experienced reaching us, and we sincerely apologize for the frustration this caused.
For any defective or damaged items, we normally provide a free replacement at no cost, without requiring a return. We regret that this was not handled properly in your case.
Please contact us again at support@eicgo.com
with your order number and a brief description or photo of the defect, and we will arrange a replacement for you as soon as possible.
Thank you for your feedback, and we appreciate the opportunity to make this right.
Kind regards,
Do NOT purchase
Got my order. It was a piece of garbage. Contacted the company several times wanting to return it for a full refund. Company does not respond. Do not buy anything from these people!!!
Just got a response from the company offering me a refund ONLY if I would change my review to give them 4 or 5 stars. Will be reporting them for fraud
February 1, 2026
Unprompted review
Reply from Eicgo
Hi Sari
We’re sorry to hear about your experience and apologize if our response was delayed.
We’d like to look into this and help resolve the issue as quickly as possible. Please contact our support team at support@eicgo.com
and include your order number so we can review your case and follow up promptly.
Thank you for bringing this to our attention, and we appreciate the opportunity to assist you.
Kind regards,
I ordered a posture support device
I ordered a posture support device. The material was very poor. It didn't fit properly to perform it's intended purpose. When I contacted to return I was informed I needed to return it to Hong Kong even though the website gave a TX return address. Postage to Hong Kong was almost full cost of one item. This discrepancy is main reason I am writing a very poor review. Do yourself a favor and buy a different support tool. This one will most likely disappoint you...
January 5, 2026
Unprompted review
Reply from Eicgo
Hi Matt
We’re sorry to hear that the product did not meet your expectations and that there was confusion regarding the return address. We understand how frustrating this must have been.
Our return policy may vary depending on the order and fulfillment location, and we apologize if this was unclear on our website. We’d like the opportunity to review your case and help resolve it. Please contact our support team at support@eicgo.com
with your order number and details, and we’ll assist you promptly.
Thank you for your feedback, as it helps us improve both our products and communication.
Kind regards,
The size is way off!!
The size is way off!!! go 3 sizes up, or you will throw in thrash!
January 23, 2026
Unprompted review
Reply from Eicgo
Hi y Karen
We’re sorry to hear that the sizing did not meet your expectations. Fit can vary depending on individual body shape, and we appreciate your feedback.
For future reference, some customers have found it helpful to size up 2–3 sizes to achieve the best fit. If your order did not work for you, please contact our support team at support@eicgo.com
with your order number, and we’ll be happy to assist.
Kind regards,
Defective product, Customer Service then ghosts you to avoid honoring their web posted money back guarantee
The product received was defective (one of the white straps was twisted). The product did also not fit. On their web site, they offer a 45 day money back guarantee. I contacted them via their support email that they advertise, and they at first engaged with me on the possibility of shipping a different size, and it would seem the defect likely would not also exist on the item. I was open to it, and have since not heard from them. They did not follow up on their suggestion of shipping another size, they did not respond at all. I have since just asked for money back, and still have not responded at all. It has been a couple weeks. The customer service is horrible, and they are not honoring their commitment.
And so EICGO replied to my post, and asked me to go back to customer service via the same email I had used. Well, I did get an initial response, and then some back and forth, and then a request for photos which I sent, and then yet ago they ghosted me. No follow-up, no reply to my photos and comments, nothing. No refund, no shipping of a non-defective product in a different size that might fit, nothing. I am appalled by this lack of customer service, and have no avenues for this. I advice everyone to stay away from dealing with this company.
January 14, 2026
Unprompted review
Reply from Eicgo
Hi MITLV
We’re very sorry for the experience you described and sincerely apologize for the lack of follow-up from our support team. This is not the level of service we aim to provide.
We understand your frustration regarding the defective strap, the sizing issue, and the delay in communication. Your case should not have been left unresolved, and we regret the inconvenience this has caused.
Please contact us again at support@eicgo.com
and include your order number. We will prioritize your case and make sure it is properly reviewed and resolved as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind regards,
Very poor quality
Very poor quality. They advertise a 45 day guarantee and make you pay for return shipping. The Velcro does not hold. It’s cheap, flimsy material and not worth $5.00. Save your money and time. Buy a different product.
I’ve spoke to your customer service and they offered me a 35% credit even with the complaint of poor quality and guarantee.
Save your money and find a company worth doing business with. Eicgo is not the one.
January 21, 2026
Unprompted review
Reply from Eicgo
Hi Mateo
We’re sorry to hear about your experience and appreciate your feedback. To better understand your situation and assist further, please email us at support@eicgo.com
with your order number and details of the issue. Our support team will review this and follow up with you directly.
Kind regards,
The sizing is misleading
Product is cheap quality, wrong size. Tried to offer me 10% back. Not true core support. Wanted me to pay to return. The sizing is misleading and very small
Most importantly, their return policy returns just 10% of your cost. They say you must return to China, even though they have a warehouse in the USA?
Altogether a very POOR experience.
DO NOT BUY from them. The only way I got my refund is they sent me an email asking me to change my number from a one to a four as soon as I did it they immediately refunded me but the truth is the truth they really know how to give these reviews a bad name
December 26, 2025
Unprompted review
Reply from Eicgo
Hi Marilyn
Thank you for sharing your feedback. We’re sorry to hear that the product quality and sizing did not meet your expectations.
Sizing and fit can vary depending on individual body shape, and we understand that this can be frustrating. We also appreciate your comments regarding the product design and level of support, and we will share this feedback with our product team to help improve future versions and sizing guidance.
If you’re open to it, please feel free to contact our support team at support@eicgo.com
with your order number so we can better understand your experience and assist further.
Kind regards,
----------------------
Hi Marilyn,
We’re sorry to see that your review has been updated again.
For transparency, we’d like to clarify that after contacting you, we processed a full refund without requiring a return, as agreed. The refund has already been successfully completed.
We always aim to resolve customer concerns fairly and in good faith, and we regret that your experience still feels unsatisfactory despite the issue being resolved.
If there is anything further you’d like to discuss, you’re welcome to contact us at support@eicgo.com.
Kind regards,
This product is not as it appears on…
This product is not as it appears on the videos of the ads and the website. The waistband part is not as wide as it appears and the only adjustment strap is the waistband where it wraps around. The ad shows straps that can be pulled down to tighten over the shoulders and also fasten in front. This second set of straps for shoulders does not exist, which results in the waistband rising up and not enough tension over shoulders to do much good.
January 22, 2026
Unprompted review
Reply from Eicgo
Hi y Denise
Thank you for sharing your detailed feedback, and we’re sorry that the product did not meet your expectations.
We understand your concern regarding the design shown in the advertisements. Our posture corrector is designed with one primary adjustable waistband, and the visual representation may have caused confusion about additional shoulder adjustment straps. We sincerely apologize if this was unclear.
If the fit or support did not work for you, we’d be happy to help resolve this. Please reach out to us with your order number or the email used for purchase, and our support team will review your case and discuss the available refund or compensation options.
We appreciate your feedback, as it helps us improve both our product descriptions and customer experience.
Kind regards,
The sizing is misleading and very small…
The sizing is misleading and very small resulting in the largest size being too small for me with a 42Inch chest and a 35 inch waist.
Most importantly, their return policy returns just 30% of your cost. They say you must return to China, even though they have a warehouse in the USA?
Altogether a very POOR experience.
DO NOT BUY from them.
December 7, 2025
Unprompted review
Reply from Eicgo
Hi Robert
We’re sorry to hear that the sizing did not work for your body type and that your experience was disappointing.
While the 3XL is our largest available size, we understand that fit can vary depending on individual body shape and proportions, and we apologize that it did not meet your expectations.
Regarding your return, as previously discussed and agreed, a 30% refund has already been successfully processed to your original payment method. We appreciate your confirmation during that process.
We truly regret the frustration this caused and thank you for sharing your feedback, which helps us continue improving our sizing guidance and customer service.
Kind regards,
Finally i recived my FULL REFUND today
Finally i recived my FULL REFUND today. It took awhile sending emails back and forth every single day with a total of 19 emails. I don,t understand why the company has to argue especially if the item is defective. Oh well i got it!
January 17, 2026
Unprompted review
Reply from Eicgo
Hi Kat,
We’re glad to hear that you’ve now received your full refund.
We sincerely apologize for the extended email exchanges and any frustration this caused. This is not the experience we want for our customers, especially when an item is defective. Your feedback has been shared internally so we can improve our refund and support process moving forward.
We truly appreciate your patience and thank you for giving us the opportunity to resolve this.
Kind regards,
Support Team
A company that wants to satisfy you
I was not pleased with the fit of the back support and contacted the company. They worked with me until a resolution was found.
December 17, 2025
Unprompted review
Reply from Eicgo
Dear Judy
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how unpleasant the strong odor and fit issues must have been, and we regret the delay in communication you encountered.
To clarify, some orders may ship from U.S. fulfillment centers, while returns are occasionally processed through international logistics partners depending on the order details. That said, we would like the opportunity to review your specific case and provide clear return instructions or an appropriate resolution.
As we’re unable to locate your order based on this review alone, please contact us directly at support@eicgo.com
with your order number or the email address used for purchase, and our team will follow up with you as soon as possible.
Thank you for sharing your feedback. We value our customers’ experiences and hope to have the chance to assist you further.
Kind regards,
What a Rip-Off!!!!
I sent for 2 of their back support "braces," but when I received them, they were a "Medium," not a 3X that I had ordered! I was so looking forward to using them! Won't now as they WILL NOT fit me. What a waste of money, as I cannot find a phone number to call them. No invoice enclosed! No listing anywhere.
January 10, 2026
Unprompted review
Reply from Eicgo
Dear Gilbert Patton
We’re very sorry to hear about the mix-up with your orders and the inconvenience it has caused. We completely understand how frustrating it must be to receive the wrong size and not have clear access to order details.
After reviewing our records, it appears you have two recent orders:
January 1, 2025: 2 × Medium back supports
January 11, 2025: 1 × 3XL back support
To resolve this quickly, please confirm the order numbers or the email address used for purchase, and we will provide the correct size, along with any missing invoice information.
We truly appreciate your patience and the opportunity to make this right. Your satisfaction is very important to us.
Warm regards
Reply from Eicgo
Dear Don Ransom
We’re very sorry to hear that the size you received did not fit as expected and understand how frustrating this must be, especially after using our sizing chart.
We would like to make this right. To resolve this quickly, please contact us directly at support@eicgo.com
with your order number or the email address used for purchase, and we will review your order and provide a fair solution, whether that be a replacement or a refund.
We truly appreciate your feedback and the opportunity to ensure your satisfaction.
Warm regards
DO NOT PURCHASE FROM THEM!!
The item was not as expected. There was a design flaw and the Velcro wasn’t secure. Looks nothing like the website.Contacted support for refund and shipping label. Was offered a 20% discount to keep the product. I wanted to return for a full refund due to their false advertising. They insisted that I return the item to Hong Kong. The website indicates return to TX. I don’t recommend! This is a scam and they should not be allowed to do business in the USA or anywhere else.
January 4, 2026
Unprompted review
Reply from Eicgo
Dear Mitch Atkins
We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We take product quality and customer satisfaction very seriously and regret that the Velcro and design did not meet your expectations.
To help resolve this matter, we would like the opportunity to review your specific order and provide a fair solution. Since we are unable to locate your order from this review alone, please contact us directly at support@eicgo.com
with your order number or the email address used for purchase. Our team will follow up promptly with instructions and next steps.
Thank you for your feedback, as it helps us improve our products and service. We sincerely hope to have the opportunity to make this right.
Kind regards
I’m not sure how dramatic the results…
I’m not sure how dramatic the results are, but when I wear this strap, my back naturally stays a bit straighter. I’d say it works reasonably well.
October 15, 2025
Unprompted review
Reply from Eicgo
Dear y Lyla Gates
Thank you for your honest feedback. We’re glad to hear that the strap helps your back stay a bit straighter and that you’ve found it works reasonably well.
If you’d ever like tips on fit or wear time to maximize comfort and results, please feel free to reach out to us at support@eicgo.com
— we’re always happy to help. We truly appreciate you taking the time to share your experience.
Kind regards
Reply from Eicgo
Dear Marcia,
Thank you for your message, and please accept our sincere apologies for the delayed response.
Due to a surge in orders and customer inquiries during the shopping season, our team has been handling a significantly higher volume than usual, which may occasionally result in slower response times. After reviewing our records, we can confirm that our customer support team has already contacted you via email. Please kindly check your inbox as well as your spam or junk folder.
We’re very sorry for the frustration this situation may have caused and completely understand your concerns regarding sizing, delivery time, and the return process. While some orders ship from U.S. fulfillment centers for faster delivery, returns may sometimes be processed through our international logistics partners, which can affect return routing. We understand how confusing this can be and sincerely apologize for the inconvenience.
We would truly appreciate the opportunity to review your case further and help find a fair solution. As we’re unable to locate your order based on this message alone, please contact us directly at support@eicgo.com, and our team will follow up with you as soon as possible.
Thank you again for your patience and for sharing your feedback. We’re glad to hear that you found the product quality satisfactory, and we hope to have the chance to further assist you and improve your experience with our customer service.
Kind regards,
EICGO Customer Support Team
Dishonest & horrible customer service
This company does not honor their so called "iron-clad, risk-free" guarantee. They will either give you a minimal refund or have you return it and pay a $20 shipping costs EVEN when the issue is their fault.
In our case, the item was packaged with a very strong scent packet. Simply having the item unpackaged in the house caused the whole house to smell. Had to wash my hands just to get the scent off of me.
I reached out to customer service and they refused to accept responsibility or try to ease the situation. They just kept going in circles stating I either get a 35% refund or I have to return the item and pay the shipping cost, even though their site specifically states that they'll pay the costs if the issue is their fault. After many emails of getting no where, I've reported this to my credit card company and the Federal Trade Commission. Hopefully they'll help, because Eicgo's costumer service sure doesn't care.
Update on 1/5/26. Eicgo sent me another email after seeing my review here. They attempted to bribe me to delete the review or change it to a 4 or 5 star review in exchange for the full refund that I should have had anyways. My wife and I also attempted to post a negative review on Eicgo's website, but to this day, neither review shows up... only 4 and 5 star reviews appear. My experiences with them so far makes me think that they are intentionally being deceptive to consumers.
December 16, 2025
Unprompted review
Reply from Eicgo
Dear Jake
We’re very sorry to hear about your experience and truly regret the frustration this situation has caused. This is certainly not the impression we want any customer to have of Eicgo.
Regarding the strong scent you mentioned, we understand how unpleasant that must have been and apologize for the discomfort it caused in your home. We take product quality and customer satisfaction seriously, and concerns like this deserve careful review.
We would like the opportunity to look into your specific case and see how we can resolve this appropriately. If you're willing, please contact us directly at support@eicgo.com
with your order number or the email address used for purchase, and our team will review the details and work toward a fair resolution,refund or send a new package to you.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve. We sincerely hope to have the chance to assist you further and restore your confidence in our service.
Kind regards,
Eicgo Customer Support Team
I work from home a lot and this belt is…
I work from home a lot and this belt is a game-changer for tech-neck and rounding in the shoulders.
October 24, 2025
Unprompted review
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