I placed an order in November 2025, knowing it would arrive late, and it was finally shipped nine months later. I shouldn't have had to wait that long, but I was very curious how long it could take, a... See more
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See what reviewers are saying
EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... See more
Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... See more
Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were... See more
Company details
- #12 of 13 best companies in Equipment Supplier
Written by the company
Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.
Contact info
3102 KASHIWA ST, 90505, Torrance, United States
- 310-533-5150
- support@eio.com
- eio.com
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Had a replacement part I couldn't find…
Had a replacement part I couldn't find elsewhere. Great customer service and quick shipping.
Easy ordering, great customer service
Found the product i needed and placed order. Thought there was a problem, called customer support, a live person answered and explained that there was no problem! Great experience with Eio!
The quick and accurate service was…
The quick and accurate service was awesome. The price was also very reasonable. I will be sure to
recommend you to my friends.
It takes a long time and the product…
It takes a long time and the product arrives different from what I bought

Reply from EIO
good prices and selection
good prices and selection. little slow on delivery but didn't need the items right away
I received the best price and the…
I received the best price and the delivery was quick and professional. Will do business again!
Shipping delayed (out of stock)
Shipping delayed (out of stock), but I wasn't informed of this at time of order. Payment processed right away, but it was 3 weeks before I received order.
Great business that continues to improve
I have made many purchases from this company and have yet to have any issues. They have very competitive prices and free shipping which has made for great experience. They have also lately gotten much better and more proactive about any sort of delays or issues that may arise with an order.
Worth the wait.
Great rock hammer in perfect condition. Price and free shipping is hard to match. It took longer than expected with no explanation as others have mentioned but now that I know what to expect it will be five stars next time. Thanks.
Quick and accurate order
I received the items I ordered quickly and they were exactly what I ordered.
Priced competitively.
Priced competitively.
Shipping times reasonable.
Product intact without damage.
Satisfied
Easy to order items.
Excellent product just what I ordered…
Excellent product just what I ordered and exactly as described very good value.
EIO is my goto
great prices, great communication, and free shipping offered. Lots of specialty tools from quality manufacturers worldwide.
The product was as advertised and…
The product was as advertised and worked just the same.
International buyers should be aware.
International buyers should be aware.
I buy conformal coating from eio.com. However, it was "disposed of" by USPS. I asked them to follow up with the USPS. They reply that it should be me who asks the USPS. Ok
I ask them to inquire with USPS so the reimbursement process can be started. Since only U.S. senders could inquire. They reply, "It should be me.
It's kind of frustrating since they have a statement on their website, as per below.
"My order was tampered with, damaged, or lost while in transit. What can I do?"
"If your order was tampered with or damaged while in transit, please contact us within 3 business days of delivery. If your order was lost while in transit, please contact us within 7 business days of not receiving your order"
kind of no help at all. If the package I got has problem at my border, I don't mind handling it myself since I can easily contact the costume office or the post office.
They had the best price, but wait time was long
They had the best price. They kept me informed as my order progressed. I received my order in good condition. I placed my order on March 21 and received it on May 30.
It took way too long to delivery the…
It took way too long to delivery the item. The fact that it was not in stock and the order lead time was unknown was not obvious until I didn't receive the item in the timeframe expected.
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