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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting their quick responses, helpfulness, and efficiency in resolving issues. Many people also appreciate the fast shipping and the overall positive experience with their orders. However, some customers occasionally received incorrect or damaged products, or experienced issues with items not working as expected. In these instances, the responsive customer service team was noted for quickly addressing and resolving these concerns, often by sending replacements or issuing refunds.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the quick... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the high quality and great prices of... See more

Order

Clients share positive opinions on order. Many customers consistently praise the quick processing and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I completely messed up my shipping address and didn't notice until my order was placed. I got ahold of customer service and they got back to me within a couple hours, and they straightened everything... See more

Rated 5 out of 5 stars

I placed my first order and received it within 5 days! When I opened my order, I received 3 wrong flavors! Errors happen and the box colors of what I ordered verse what I received were so dang cl... See more

Rated 5 out of 5 stars

I’ve ordered a few times with this company and have only received a wrong order once. What I ordered vs what I received were so close in name and i understand mistakes happen. Evelyn was great in prom... See more

Rated 5 out of 5 stars

First let me say the shipping was fast, much faster than most places i have used. I reached out to customer service, since there was an issue with my juice, and they were quick to respond every time t... See more


Company details

  1. Vaporizer Store

Written by the company

eJuiceDB.com is your best online choice for 1300+ top eJuice/eLiquid vaping ecig brands. Get the brands you like to vape at the prices you expect!


Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Have ordered from them for almost a…

Have ordered from them for almost a year now. 1st time ever had an issue with shipping. Contacted customer service and they got back to me quick, helped me on what plan was moving forward. Missy was on the ball, polite and couldn’t have asked for any better than she was

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer support ever!!!!

I had gotten a faulty vape and I had reached out and the service that was provided was AMAZING!!! The one one customer support was beyond what I had expected I had Alejandra who assisted me and went above and beyond to help me! I know that if I was to ever have an issue again I know that I will have an amazing customer service to help me!!!

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

The site not only is glitchy but there…

The site not only is glitchy but there is wrong information. On the product pages it says shipping is 9.99 but when you go to check out it says 11.99. I contacted them and said they will inform the team. When i asked about a code or something to reflect the posted price discrepency they told me to join the loyalty program so I can earn points for coupons

March 12, 2024
Unprompted review
eJuiceDB logo

Reply from eJuiceDB

Hi there, there was some confusion in our communication. We do appreciate finding that error on the site, and we did offer you a 15% discount for this. We do apologize for the confusion and were trying to make it right.

Rated 1 out of 5 stars

Costs 11.99 to have something…

It cost 11.99 to have something shipped. First, the thing I wanted the most was deleted because it was out of stock and the rest of it was shipped in two separate orders. I got one and I didn't care for it but I had never tried it before. And I waited a while for the next shipment and when I went into FedEx I see where it was sitting in Orlando for a week. I called FedEx they said I would have to put a claim in through e-juice DB. I sent an email because there's no way to contact the company by phone and the next day I got an email back saying I needed to put a claim in through the route application. Even though it had been a week I was not allowed to put the claim in that day. I waited a couple days and went back in and long behold they found my package and it was going to get delivered now. I spent all this money and I had to do all the work to locate it and get it moving. And I didn't end up with the product I wanted the most. Not happy

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. On time with expected delivery date. Juices are exactly what I wanted. Taste exactly the same as what I got from vape shop. Will buy from them again!

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

I like it!

I don't understand all the negative reviews. This is a good product, at a good price, from an established business with superb customer service. What's not to like?

February 21, 2024
Unprompted review

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