ekohome.co.uk Reviews 

I needed a new lid for my phantom sensor bin. They supplied this at a reasonable cost and they responded to my request and subsequent emails promptly and efficiently. Lid arrived very quickly and they followed up to make sure it had arrived safely. Highly professional team at Customer Services. A credit to the company

Ordered replacement lid flaps for our EKO recycling bin due to damage by a tradesperson who spilt acid on it. Lara from EKO customer services was extremely helpful in arranging delivery swiftly and communication was excellent. Replacing flaps was easy thanks to the bin design. Very pleased. Thank you!

What incredible service! We managed to damage one of the inner bins from a set of three recycling units. I had assumed they would not be available separately but contacted customer service to ask. We got a quick reply offering help and within a week we had the bin replaced and it wasn't silly money either.

Great product, greta service, job done :)

This was the best customer service I have ever experienced. Within 48 hours I had received the replacement part at a very reasonable cost. Great communication. Well done team.

Excellent customer service from Laura. EKO have twice replaced broken parts for us while the bin is under warranty, despite being nearly four years old. Service is prompt, communication is fast and efficient and they provide links for how to replace the part(s). Bin itself is fabulous quality - I have the dual cube. Can’t recommend more highly.

I needed a new pedal for my EKO X Cube recycling bin, that was still under warranty. I contacted EKO support and they did an amazing job providing information on how to remove the old pedal, and install the replacement that was sent out free of charge, despite the bin being almost 5 years old.

Amazing service, and everybody I communicated with was helpful, friendly and did an amazing job.

Would 100% recommend, and wouldn't hesitate to buy again.

Brilliant service and products, I needed a replacement interior bin for my kitchen bin and the team was so helpful and the price was brilliant including delivery. I would look at more of their products now having had such a positive outcome thank you.

We needed a replacement lid for our old bin. I emailed EKO on the off chance they could help, and I have to say they were fantastic from start to finish with great comms and a quick, easy and well priced replacement.

From the first point of contact so helpful and knowledgeable placed the order and received delivery the very next day excellent service from start to finish thank you very much

The product I had purchased developed a fault after a few months, I contacted the company and their customer service was excellent and after reviewing my faulty product they issued a replacement. Prompt and efficient

What's really impressive about this bin is that 3 years after purchase, you can still get spare parts. When part of the lid hinge fractured I contacted EKO directly to see if I could get a replacement hinge. They replied immediately and I had a new hinge within a few days at a very reasonable cost. Easy to fit and the bin looks as good as new, but it's the after-sales service that shows what a quality product this is.

The lid henge broke after three years of daily use. Contacted customer service, not only they found the correct replacement allow me to purchase, they also responded to emails very promptly and friendly.

Had an issue with the lid motor. customer service made it very easy to get a replacement delivered for the next day and responded to emails very promptly.

I bought my eko mirage bin almost 2 years ago, it's fab!!

A fault occured with the lid. I contacted EKO provided them with my proof of purchase and I've had a very speedy resolution of a new lid posted to me. Definitely worth paying that bit more for the higher quality product and amazing service.

Really great quality products, and when I accidentally broke a lid, they were really helpful and easy to contact in order to get a replacement lid. Really nice to find a company happy to help with part of product replacement (rather than having to buy a whole new bin which is so in environmentally friendly!) would totally recommend to anyone xxx

I bought a EKO E-Cube bin in 2019 with a 5 years warranty. This year I got an issue with that and contacted their customer service team. Their prompt and efficient handling of my request was truly impressive and greatly appreciated.

From the moment I reported the issue EKO team demonstrated high level of professionalism and dedication to my satisfaction. The swift resolution and timely delivery of the replacement item exceeded my expectations.

Anyone looking for a reliable, high quality and durable goods, I highly recommend EKO. Their customer service is excellent.

Great quality items, I have ordered the food waste bags repeatedly. Unfortunately my last order was not up to standard and the bags were completely unusable, but the customer service team were great - very responsive, explanatory, and sent a replacement out straight away. I will be continuing to order from them!

Lovely company - when I had a problem with a product the customer services team were really helpful and sent out a replacement quickly. Would definitely recommend them

I bought one of Eko's bins from woodies and it was missing the bin liner. I got in contact with Eko customer service and despite a few issues with postage due to Brexit they really went above and beyond to get me a replacment part. Thery were great to deal with and the product is great too.

Genuinely really impressive customer support and products. Had an issue with two of our soap dispensers so emailed their support, replies were impressively fast and the person who helped was knowledgeable and helpful; a breath of fresh air in our current world of poor support