ekohome.co.uk Reviews 

247
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the support team and staff are extremely prompt, polite, and dedicated to resolving any problems. Buyers also highlight the wonderful product quality, mentioning that the bins are durable, beautifully designed, and very easy to clean. Some reviewers were not happy with certain components, noting that sensor lids or soft-close mechanisms started malfunctioning after a period of use. A few other people also mentioned experiencing damages during transit or facing challenges when trying to secure replacements without proper documentation.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting fast, polite, and efficient support... See more

Product

Reviewers highlight positive aspects of product quality, durability, and functional design features.... See more

Service

Users describe positive interactions with service, highlighting exceptional support and communication from... See more

Staff

Customers had positive experiences with staff, highlighting fast, efficient, and polite service. Reviewers... See more

Response time

Consumers find response time to be extremely positive and efficient. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only contact required was with Lara Blake in Customer Services who promptly answered my emailed questions concerning the lid of my EKO Mirage sensor operated waste bin which had finally failed a... See more

Rated 5 out of 5 stars

I bought an Eko bin through a third party, it arrived having suffered some damage in transit. The customer service team responded promptly, quickly sorting out a replacement and following up with me t... See more

Rated 5 out of 5 stars

What a great company. Customer Service was superb - sorted my problem with a (virtual) smile and attention to detail which meant that I got exactly what I needed as quickly as possible. Then a lovely... See more

Rated 5 out of 5 stars

I bought a bin from Costco sometime ago and was looking for a replacement top/lid for it. When I went onto the EKO website I saw that my model was no longer available. I used the "contact us" faci... See more


Company details

  1. Home & Garden

Written by the company

Welcome to EKO Home! EKO re-imagines your home with products designed with beauty and intelligence in their heart.


Contact info

4.8

Excellent

TrustScore 5 out of 5

247 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(247)

55 reviews in the last 12 months

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Rated 4 out of 5 stars

Great bins

Great bin, quick delivery.

They are lovely bins - this is my third one now and realised I have spent £450 on them which I think is a bit pricey for a bin.

However, I love the 80l one that I got as well as the 20 x 20 recycling one.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

The caddy I ordered arrived damaged. It was easy to email Ekohome who responded instantly, guided me through the process and swiftly replaced the damaged item. I am pleased with the caddy, which is a neat design giving easy to use kitchen worktop waste disposal.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Bin

We needed a food waste bin of a size to fit in a pull out drawer in our kitchen. The EKO bin fits exactly and the opening is exactly where we need it to be. The quality of the bin is excellent and I love the colour.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great bin

Love the sensor bin bought for the bathroom. Just the right size, and nearly silent in operation. This one is rechargeable and we’ve had it several weeks and not had to charge it yet.

August 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Sandra

This is the best bin I've ever had. Like the touch-free opening. It looks stylish in my new kitchen and fits with the decor perfectly. Wish I had found this sooner, well worth the price.

September 6, 2023
Unprompted review
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Rated 5 out of 5 stars

Eko mirage sensor 80l

Eko mirage sensor 80l
Really pleased with this bin and the fact you can get it to stay open if you need to dispose of something for longer.
Shout out to Lara from customer service who went above and beyond to assist with a teething problem

September 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Good quality products

Easy to order and a good quality product at a reaonable price. Such a simple design but it works well and fits in with my kitchen.

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service

I ordered a kitchen bin and needed it urgently. The order was speeded up by customer service and it was delivered even earlier than promised - very impressive, especially in August when some things slow down.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Bin lid not opening

On asking advice from EKO in regards to my bin lid not opening, on giving them a copy of my receipt and a video of the problem, the identified the issue and sent a replacement pedal along with a you tube video on how to replace the pedal! Now fully working again! Efficient customer service… thank you

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service.
very fast response to my initial query, Karen S came back with the information I required and the next steps to take and kept me informed all the time.
Very impressive.

August 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Beautiful bins and beautiful customer…

Beautiful bins and beautiful customer service. I am a proud owner of a beautiful EKO bin and after 18months the hatch on the lid got broken and the EKO team sent us a new hatch within a few days. Their communication was fast and considerate and problems solved in no time. I am impressed! The EKO bin not only looks good as new in my kitchen, but it also works efficiently as ever.

I highly recommend - good investment !

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

45L sensor bin

I had been trying to find a sensor lid for my EKO bin for months. I approached EKO direct and they couldn’t have been more helpful in supplying me with exactly the one I wanted. They were very helpful and quick with their response

August 16, 2023
Unprompted review

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