After paying for delivery with a said timeframe the delivery arrived later then specified. As a result of this I had already left on holiday and had to buy a replacement item while also both having to... See more
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See what reviewers are saying
I read mixed reviews online but decided to purchase with Ekosport because they had the product I wanted (a women's Haglof jacket) in the style and price I wanted. The order process was smooth and I re... See more
Two years ago I ordered my Salomon boots and this year we ordered 1 pair of boots and 2 pair of new skies. Very userfriendly website where you easily can find your choice. Delivery within 1 week for... See more
I ordered a pair of ski boots to be delivered to the UK, understanding they were coming from France. There was a slight delay at the border but the guys at Ekosport quickly answered my queries aroun... See more
Company details
Written by the company
Ekosport.fr est un site de vente en ligne de matériel de ski, vêtements de ski et accessoires de sports d’hiver pour homme, femme et enfant. Comparez et commandez tout votre équipement de ski au meilleur prix parmi plus de 300 marques outdoor et plus de 25 000 articles. Que vous pratiquiez le ski alpin, le ski de randonnée, le ski de fond ou le snowboard, venez découvrir des milliers d’articles pour dévaler les pistes en toute sécurité : skis, fixations, chaussures de ski, bâtons, casques, masques, Dva conçu aussi bien pour les amateurs de glisse que pour les skieurs confirmés. Besoin d’une nouvelle veste de ski imperméable et respirante, d’un pantalon ou de sous-vêtements techniques pour vous protéger du froid en montagne ? Profitez de la nouvelle collection skiwear pour vous équiper parmi les plus grandes marques de ski : Salomon, Rossignol, Picture, Millet, Volcom, Arc’teryx... Ekosport, c’est aussi de nombreuses gammes d’équipements adaptées à chacune de vos activités outdoor : trail running, rando trek avec une sélection de porte-bébés randonnée au meilleur prix. Pour les passionnés de course à pied hors de sentiers battus, de randonnée en montagne ou de trekking, découvrez notre sélection de vêtements de sport outdoor, chaussures de trail, chaussures de rando et accessoires : montres cardio, sacs à dos, bâtons de marche… Toute l’année, bénéficiez des dernières nouveautés, de promos exceptionnelles lors des soldes ou du Black Friday, des déstockages de prix imbattables sur les fins de série et de tous les conseils de nos experts pour bien choisir votre matériel de ski afin de passer des Vacances ski dans les meilleures conditions.
Contact info
173 rue des églantiers, 73230, St Alban Leysse, France
- 0479601970
- info@ekosport.fr
- ekosport.fr
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 month
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No products, no customer service help
Worst customer service ever and no products delivered
Have ordered ski boots that are stuck at the customs because of missing invoice. Customer service by phone 100% UNreachable and by email they basically told me to sort it out by myself and get in touch with the customs. I paid for all shipping fees till it arrives at my house and have to take care of everything now! Goods haven’t arrived and no support at all to help. Don’t buy with this company.
March 19, 2022
Unprompted review
Reply from Ekosport
Dear customer,
Thanks for taking the time to leave a review.
We are sorry to hear you can't get a hold of our team on the phone, but our hotline is available from Monday to Friday, from 8:00AM to 12:00.
As stated on our website, the goods always go through customs due to the fact that the UK are no longer in the EU. Since Brexit, all our parcels are most of the time stuck at customs for 2 to 14 days, it depends on the time of the year and amount of parcels etc
The delay at customs cannot be impacted by our services at all.
In your case, there is no issue with the invoice, it's only a question of delay at customs.
Ekosport sends 3 invoices + CN23 documents (custom documents) with each and every parcel. No parcel leaves our warehouse without those documents because we know they would be stuck at the export centre in France.
Your parcel is stuck at the UK customs, not the French customs, so this situation is normal and is due to customs doing their job.
We apologise for the delay but unfortunately, there is nothing more to do then to wait for your parcel to arrive. You'll be contacted by Parcel Force once the custom charges have been raised.
Then, you'll have to pay the taxes and receive the goods.
Please get in touch with us via e-mail after paying the charges. If you send us the Breakdown of custom charges and that you had to pay VAT extra upon delivery, Ekosport will refund you the VAT paid on our website.
Best regards,
The Ekosport Customer Service
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Very happy customer
I was very hesitant to order through this webshop, given all the horrible reviews and the fact I needed some ski pants within 4 days in order to have them on time for our vacation. But…. Ekosport has been fantastic! The pair arrived within two working days (although shipped from France to the Netherlands) and are perfect!
March 18, 2022
Unprompted review
Reply from Ekosport
Hello,
Thank you very much for your interest in our company.
Your satisfaction is our priority, we are delighted to receive your positive feedback.
We remain at your disposal.
Sincerely yours,
Ekosport
Have know idea whats on stock
Leider sind wir auf Grund eines Bestandsfehlers nicht in der Lage, Ihnen den ursprünglich bestellten Artikel zu liefern.
Ihre Bestellung wurde soeben storniert und die Rückerstattung erfolgt auf Ihr Konto.
--> It's really a joke for an online store that they are not capable to accurately know whats on store, and that it takes them multiple days to find out.
March 10, 2022
Unprompted review
Reply from Ekosport
Dear Mr Schraven,
Thanks for taking the time to leave a review. As stated in our message, "a stock error has occurred". The ordered item was the last one in stock and had to be claimed from one of our local shops (physical stores in our country). Sadly and because our stocks are shared with various stores in our country, a transfer of merchandise may have caused this stock error. Or maybe a shop sold the item out earlier. In any case, this situation isn't ideal and we gave you the information as soon as the shop told us the item was missing in their stock.
We apologise for this situation and we thank you for your understanding.
Best regards,
Ekosport
Missing refund after return, without any answer from Customer Service - order IT0978070
Following my request with their support form I filled last week without any answer, I am still not able to receive any info from them regarding the return I made on 21/2/2022 for the order IT0978070 and the related refund I requested.
The items have been correctly shipped by me and received on 24/02/2022 at 13:26 as reported on the delivery statement of UPS, but no further info from that time, even if I tried to reach their customer service without success.
I totally don't recommend this shop considering their customer service and post-sales support don't exist AT ALL, especially if you need to proceed with returns. Currently I have no idea if my refund will be processed.
I will get in touch with Paypal (I paid with them) reporting this story, hoping I will get somehow my money back.
March 7, 2022
Unprompted review
Reply from Ekosport
Hello,
We apologise for the delay in processing your return.
Your refund should be visible on your account within 3 to 4 working days.
Thank you for your patience.
Best regards,
Ekosport
Do not use this company for UK
Do not use this company for UK. Order UK1346210 skis. Appalling. Told them NOT to ship unless they could be sure delivery by March 2nd as any later would be too late. Order placed 23rd fab, did not get shipped until 28th feb. Not delivered and sitting in UK customs 3rd March. No use now but they are claiming the skis cannot be returned for refund once shipped BUT I told them not to ship unless delivery was certain, which they clearly ignored.
March 3, 2022
Unprompted review
Reply from Ekosport
Dear Mr Moran,
Thanks for taking the time to leave a review.
You've placed an order on our website on the 23rd of February and contacted us regarding it on the 23rd of February directly.
As stated on our website for the UK deliveries, the average delivery time is 4 to 5 days without guarantee. Added to that, as stated in your basket and then in the order confirmation e-mail, your items (skis + bindings) were specified as not being in stock in our warehouse but in one of our stores and this would take another 2 workings days to get your order ready.
We've responded to your first e-mail on the 24th of February in the afternoon with a response regarding the delay for your order.
At this point and because your skis weren't prepared and shipped, you could have placed a cancellation request on our website, which you never did.
By the time your response : "Thank you for this. BUT if you cannot get the skis to me by 2nd March then they will be of no use to me so I would need to cancel the order " came in , your order was already prepared and shipped with Colissimo, our french transport partner.
You have requested a cancellation of your order several times since then but your order was already prepared and personalised.
As stated in our general terms and conditions: "ATTENTION : ’The cancellation right doesn’t apply to skis that have been drilled to mount the bindings nor ski touring skins that have been cut to the shape of your skis. Personalized skis and personalized skins cannot be returned."
and also within the ordering process you validated the fact that : "I understand that my skis are a personalised product (in accordance with the law) and as such cannot be returned".
We are sorry for the fact that the merchandise couldn't get to you soon enough but the delivery conditions and specifications were all clear before you validated your order.
This hasn't been a good experience for you and we apologise for this, but a return of the skis is sadly not an option.
We thank you for your understanding and your patience,
Best regards,
Ekosport
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I have contacted about the refund in…
I have contacted about the refund in VAT charged upon the arrival of my goods in the UK, yet have received no response. Please contact me ASAP so I can get this refunded.
February 21, 2022
Unprompted review
Reply from Ekosport
Dear Ben,
Thanks for your request. In order to respond to you properly and to make sure your request hasn't been processed in the meantime, please provide us with your Order number (UK12345...) Please note that our services have received several thousands of requests during the winter sales and we are still trying to catch up with the amount of requests.
If you haven't received a response yet, it's most likely because your e-mail is from last week. We apologise for the delay and we'll get back to you via e-mail as soon as we can. In order to claim back the VAT paid on our website, you need to send us via e-mail the Parcelforce invoice or the VAT breakdown that is glued onto the box.
Thanks for your understanding,
Best regards,
The Ekosport Team
Purchased but undelivered skis and no customer service
I ordered Faction Agent Skis from Ekosport 3 weeks ago for my ski holiday and they never arrived. I have tried to contact ekosport by phone multiple times but no one answers and also by email but no one has responded. The Skis cost over 500 euros and I don't know what to do, I am so upset! The only communication I have had from Ekosport has been a request to review my purchase! My order number is CH0781721 so if anyone from Ekosport is reading this PLEASE PLEASE can you help me!
February 17, 2022
Unprompted review
Reply from Ekosport
Dear Mrs Foster,
We've just checked your parcel number and the parcel was waiting for pick up in Verbier at the Post Office for a week. As nobody collected it, the Swiss Post sent it back to the original Depot in Daillens.
The track and trace number with the post (996013597500018402) is functioning correctly and the tracking information was up to date. As your parcel has been received in the depot in Daillens, there will be no new delivery possible, as the parcel is now waiting to get back to us in France.
As confirmed via e-mail yesterday:
We contacted our accounting department in order to request the full refund of your order.
Thanks for your understanding and your patience.
The Ekosport Team
Trying to get hold of Ekosport has been…
Trying to get hold of Ekosport has been 100% fail, i have ordered a set of Ski's which are being delivered to the UK, I am trying to see if i can collect the ski's from one of the locations on Saturday when i am in France as i wan't to use them next week in Samoens. It is so frustrating as you just can't get hold of anyone, the phone system doesn't work as i have left my number and no call back, i have emailed and i have called one of the other locations. Really frustrating.
February 15, 2022
Unprompted review
Reply from Ekosport
Dear Mrs Osadciw,
Thank you for trusting Ekosport.co.uk
Please accept our apologies for the current response delay due to the winter sales.
Your order has been prepared and shipped yesterday, the 15th of February and is now on it's way to you in the UK.
It is difficult to reach us on the phone as the number of calls is saturating the line sometimes, sorry for the disagreements.
Your order being on it's way with Colissimo, there is no way to stop it and deposit it in one of our shops here in France.
Should you require any further information, please do not hesitate to contact us.
Best regards,
Ekosport
Thank you Ekosport 🙋🏻♂️🇬🇷
After all these negative reviews I had read,i had a hesitation to order. Nevertheless, I decided to buy the product from Eko Sport. I registered the order and then I sent them an e-mail which was answered the next working day.. And then I sent them another e-mail again which they answered the next working day. My package send after 3days and arrived today after a week exactly as I expected it in perfect condition.Thank you Ekosport,great service,clean product,Greetings from Greece🇬🇷
February 14, 2022
Unprompted review
Reply from Ekosport
Hello Theodoros,
It is with pleasure that we read your comment and thank you for it.
We are delighted to have met your expectations.
The whole Ekosport team wishes you an excellent day.
Best regards,
Ekosport
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Terrible customer service
Terrible customer service. Ive been trying to return a damaged item for over a week and have had no response on the website or by email and they don't answer their phones. You simply get a message that they are all busy and "Have a Good Day" Avoid purchasing from this company as they simply cannot handle customers!
February 10, 2022
Unprompted review
Reply from Ekosport
Dear Nick,
Wij danken u voor de belangstelling in ons bedrijf.
We received your return request for a faulty product and it will be treated within the next days. You will then receive an email from us.
Onze ploeg blijft tot uw dienst voor elke andere vraag.
Met vriendelijke groet,
Ekosport
Failure to refund VAT
I bought skis and the website was clear that I would pay VAT on purchase, but if I had to pay it again in the UK then Ekosport would refund what I had paid to them.
The skis arrived quickly but did get held up with Parcelforce and I had to pay customs duty/VAT. I did this and they were delivered the next day so that worked well.
I then asked Ekosport for my refund of the VAT that I had paid to them, they were slow to respond and when they did they asked me to send proof that I had paid the VAT. I sent this on 31st January and haven't heard anything from then since despite several more emails. I am also trying their phoneline daily but every time I am on hold for a while before being told that they are busy and to try the website instead.
It seems unsustainable for Ekosport to continue selling into the UK unless they can be honest with customers and improve their communication.
UPDATE After posting here Ekosport quickly got in touch, I sent them the invoice again and they will now refund me within 5 days. This is great, thank you Ekosport. I think that the problem here is just one of communication, if I could have spoken to them on the phone then the situation would have been easily resolved and i would have been patient if I knew that they were looking at it. Maybe the issue is just one of them adapting post Brexit and Covid.
February 10, 2022
Unprompted review
Reply from Ekosport
Dear Tom,
Thank you for your e-mails and requests.
We haven't been able to take your responses into account since last time we answered due to a massive quantity of requests received all at the same time during this winter sales period.
We'd like to apologise for that response delay.
We would love to refund you the VAT paid on our website in the first place, but sadly we haven't received any invoice or picture of the label glued on the package that has arrived at your door.
If you check the e-mails, you'll see we did not get any official document from Parcel Force sent by you..
Please send us a picture of the border force label that is glued onto the package you have received, or the invoice at least.
This will help with processing your request. Feel free to send them to us whenever you can on the already opened request Nr. 00162332
We thank you for your patience and your understanding in this busy period of the year for our company.
Should you require any further information, please do not hesitate to contact us.
Best regards,
Ekosport
I placed my order on 28/01 they took my…
I placed my order on 28/01 they took my money 330 Euros since then total silence and no updated order status. This is unacceptable. No answer to email and no reply to phone calls. Do not buy from this outfit.
February 9, 2022
Unprompted review
Reply from Ekosport
Dear customer,
Thanks for your patience.
As indicated during the validation of your basket and in the order confirmation email, the ordered article was the last in stock and had to be required from one of our stores, which requires an additional preparation delay because of transport.
Due to this situation, we had to check the item upon receival in our warehouse and when it came back yesterday, the logistics team sadly confirmed that it can't be sold due to a damage.
Unfortunately we haven't been able to respond to your request earlier because of the winter sales our team has some working days delay in responding to standard requests.
Your order has not now been cancelled and the refund is being processed by the accounting department.
We thank you for your patience and understanding in this particular period of the year.
Best regards,
Ekosport
No update 9 days after ordering skis
Ordered a pair of skis over 9 days ago now on click and collect, had one response to an email telling me they would be shipped 31/1. After that, no response to emails and can’t get through on the phone at all after numerous calls. My order number is FR16752792, please help.
February 5, 2022
Unprompted review
Reply from Ekosport
Hello,
We would like to inform you that your order is available in the shop since 28 January.
We remain at your disposal for any other request.
Best regards,
Ekosport
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Bad and poor after sales comunication…
Bad and poor after sales comunication and custimer service. No answer to customer questions at all in 14 days from first email.
February 4, 2022
Unprompted review
Reply from Ekosport
Dear Mr Cavor,
Thank you for trusting Ekosport.eu
First of all sorry for the response delay to your last requests.
You have indeed ordered and contacted us 2 weeks ago regarding this order an a tax free invocie request.
We've been in contact with the accounting team but it seems there has been a mistake on our side.
We've checked all the data and we've asked for the refund of the VAT you've paid on our website.
Your e-mails haven't been responded too because of the amount of requests we've received due to winter sales.
We apologise for this huge response delay.
The refund will be done within a fortnight by the accounting team and you'll get an invoice without taxes.
Thanks for your understanding and your patience.
Best regards,
Ekosport
No response for warranty claim - poor customer service
Purchased heated ski boots - were working fine initially, however, stopped working within warranty period (batteries appear to no longer work). Filed a warranty claim a couple of weeks ago, and am yet to hear anything. No response from customer service either on call or email.
February 1, 2022
Unprompted review
Reply from Ekosport
Dear Stacey,
your case UK1008495/1 has been taken into account on the 21st of January and we've contacted the producer Brand to ask for a warranty claim. We're expecting a replacement / spare parts on their part in order to send them to you as soon as possible. We've been able to respond to your first request (Nr. 165900) on the 3rd February in the morning and are sorry for the response delay in this winter sales period. As you may have understood, our services are reserving loads of request in this particular time of the year and we're trying to give your a response as soon possible. We're awaiting the replacement parts for the brand / producer since the 24th of January. It shouldn't be long, but a delay can't be given whenever we talk about a warranty claim, because this isn't depending on our stocks / response delay. We'll give you a written feedback as soon as we get the spare parts.
Best regards,
The Ekosport Team
Worst decision ever
I have placed a big order EU0183805 (order number) on the 20th of January and it said it will arrive in 3-7 days, I’ve received a DPD tracking number that doesn’t work and sent 3 emails already. And their reply was just that the package is on its way. Sorry but where is that “On it’s way!?”.
My flight is on the 2nd and my equipment is still not here and nobody is answering my emails and the tracking number doesn’t work….
I read the reviews and thought it can’t be that bad, guess I was wrong!!
January 31, 2022
Unprompted review
Reply from Ekosport
Dear customer,
Thanks for your e-mail. Your 2 parcels sent on the 25th due to the current delay in preparation during the sales period are both announced as "out ofr delivery" today. Please check the 2 numbers below: 10011861427526 et 10011861427430 , both parcels can be tracked on https://dpd.ie/tracking We apologise for our processing delay at this period of the year, indeed, these are busy times and we accumulate a lot of requests. We've been able to check your e-mails and we've responded to one on the 27th with some information. We'll copy / paste this response via e-mail, so that you can get it directly. Your merchandise should arrive in time for your trip, as both parcels should be delivered today. Thanks for your understanding and your patience.
The Ekosport Team
shady
My order was canceled several times for no reason. I even had to pay the full amount again.
I still have not received a track and trace code for my package. I am completely not notified of changes to my account.
January 30, 2022
Unprompted review
Reply from Ekosport
Dear customer,
Thanks for your e-mail. We are sorry to read that you had some issues to order on our website. As a matter of fact, we can't find any registered account with your name and last name. Would you please confirm whether your account has been created on ekosport.eu, ekosport.de, ekosport.co.uk ... ?
If you registered an account with another name, please confirm data that can help figure out which is your customer account.
Thanks in advance for your response,
Best regards,
Ekosport
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Shame on you, Ekosport!
My husbad and I made 2 large orders at Ekosport (PT0025320 and PT0025286) and we choose the most expensive delivery fee (EUR 19,99) so we could receive the items in 2 days. The website is now showing that our orders are unavailable (when we bought it showed availability). Our trip is next week and we are desperate because it is impossible to talk to Ekosport and it seems that our items will not arrive. We feel that we were fooled by this horrible company!!!!!!
January 28, 2022
Unprompted review
Reply from Ekosport
Cara Camila,
o nosso Serviço de Atendimento ao Cliente já está a tratar do seu caso, tal como escreveu via e-mail; obrigado pela sua paciência.
Ekosport
Ekosport please contact me ASAP
Ekosport please contact me ASAP
UK133866713
I processed this ordered on the 13th January, there was delays in shipping the goods and now issues with the delivery. Tried to contact ekosport phone number and email but no response.
La poste and parcelforce are stating there is an issue with 1 of the packages and won't be delivered until resolved by the sender. Can this be resolved? Do you know which item it is as I have a skiing trip booked for Friday this week!
January 24, 2022
Unprompted review
Reply from Ekosport
Dear customer,
Thanks for your request. We've checked all the data and our customer support responded to you on 3 occasions already via the contact form.
The delay on one of the two parcels (parcel ending with 880FR) seems to be just a delay and not a damaged good issue. This second parcel is out for delivery today, the 27th of January and should therefore reach you in time in the UK.
We apologise for the response delay of 2 working days at this period of the year, as we are receiving more and more requests due to the winter sales. Thank you for your understanding and your patience. Don't hesitate to contact us again via the contact form if needed.
Best regards,
The Ekosport customer support
Very bad logistics
I have made an order (FR16444708) on the 14th of January that was due to be delivered on the 18th of January. I received an email on the 15th saying that my order was validated and in preparation.... from now on I have had no news... I have called yesterday and they told me that they will ship it by the end of the day but the status of my order never changed and the order is still in preparation.... I understand that the sales period can be busy but if you can't ensure fast delivery, you shouldn't advertise this promise on your site.
I am leaving tomorrow for ski and will have to buy at the ski resort the product that I expected to receive from Ekosport.....
It was my first experience with this website and definitely my last.
January 19, 2022
Unprompted review
Reply from Ekosport
Dear customer,
Thank you for taking the time to leave a review. We understand the situation and we apologize for the current delay to ship standard packages. Indeed, sales period is creating a lot of business and therefore, sometimes, delays. Our logistic team is preparing all orders as soon as possible. In your case, and because a standard delivery (DPD, UPS or Colissimo) has been chosen, your order was in the waiting list to be prepared. A customer who pays the Express Delivery service, get's his / her parcel on the very next day (UPS Express only, as stated on the website, is delivered within 24 hours if you order before 13:00 the day before, except bank holidays and week-ends). Your order has been put in preparation on the 15th and that means it isn't with you on time. We apologize again for any inconveniences this may cause you. If you wish to return the goods, please follow the return procedure as stated on our website: https://www.ekosport.fr/cms-retour-u .
Best regards,
The Ekosport Team
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