Eksoftware Reviews 368

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Even one star is too many. I received the wrong software and attempted to reach their customer service. My email bounced back and when I called the phone number a recording came on saying the number w... See more

Rated 1 out of 5 stars

Product Key didn't work and multiple attempts by email to rectify the problem and have yet to here back from anyone at EKSoftware. Very disappointed with their Customer Service.

Rated 5 out of 5 stars

Second EK tech help for installation. Eric was very careful to listen to my problem and helped me work around the link for screen share which did NOT appear on MacBook Pro screen as expected. The fi... See more

Rated 5 out of 5 stars

The customer service was excellent; they let me know of the delay and when it was available it was an easy download. The install was easy and very streamlined and now I have a full working office suit... See more

3.2

Average

TrustScore 3 out of 5

368 reviews

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Rated 5 out of 5 stars

I needed Microsoft Office for school…

I needed Microsoft Office for school and EK Software had what I needed. Transaction was flawless and software was delivered electronically for convenience. When it was time to install it was as easy as clicking on the link. EK stayed in communication with me via email to assure that everything was problem free. I would recommend EK software to anyone who needs software, delivered and supported professionally and courteously. JPF

March 8, 2022
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Rated 5 out of 5 stars

Adin was FANTASTIC!

I had the pleasure of Adin's help today. Absolutely FANTASTIC. I was having trouble with locating and installing my Microsoft Office purchase. Adin helped me so seamlessly and it all worked out great. If I could him 10 stars for my service today - I would! Thank you so much!

March 6, 2022
Unprompted review
Rated 5 out of 5 stars

My experience purchasing software was…Excellent!

My experience purchasing software was excellent. I had a question which was promptly answered through the chat feature and then I had my software installed and working in a few minutes. I will definitely come back for any other software needs that arise.

March 5, 2022
Unprompted review
Rated 5 out of 5 stars

I was so glad toc find a "one and done"…

I was so glad to find a "one and done" Microsoft 365 package. After I downloaded it, very easily, I might add, I received an e mail to just check in, make sure I had everything ok, and was told to please contact if I ever have an issue. Very good customer service, and product is great too.

March 4, 2022
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Rated 5 out of 5 stars

not very tech savvy

I am not very tech savvy but found the installation of the digital purchase of the home office version very simple. I was so glad because after switching computers, I found that the word documents (and there were so many) I transfered couldn't be accessed except for viewing. Now I can use them again. Thanks!

March 2, 2022
Unprompted review
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Rated 5 out of 5 stars

Easy does it.

I found that my purchase of Microsoft Office from Eksoftware was not only very reasonable in terms of value but, also simple to install and begin to use immediately. I'm very pleased with the purchase.

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

Exception service and great customer support

Exception service from Carl who quickly and efficiently identified the software issue and corrected the problem. I am very impressed with the level of service received from him as well the responsiveness of those that I contacted initially via phone. I am very pleased with my overall buying experience and would highly recommend it to others (which I have done!).

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered the digital copy of the 2010…

I ordered the digital copy of the 2010 Microsoft Office Professional software for our in-house accountant. I know it's a bit older, but it was specifically requested. The pricing was the best we found, and it arrived within minutes of ordering it. Installation was super easy and we couldn't be happier. Also, Eksoftware has been so supportive and immediately sent a follow-up email to make sure we were satisfied and to let us know they were there if we needed any help. Excellent product and stellar customer service! Thank you, Chase!

February 16, 2022
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Rated 4 out of 5 stars

Happy

I was skeptical using a company that operates completely remote. Also it listed it's address as Portland OR. The business address is in Washington . Read a lot of reviews about the one time download software with wrong licenses. After talking with them and getting many questions answered I ordered 2 MS Office Home and Student packages. I have downloaded both and have had no problems with them. The layout for Windows 11 software is very different than for 10, which is what I am used to, but with more use the navigation is becoming more familiar. Over all I am very pleased with my purchase and the people I dealt with at Eksoftware. I would recommend them to anyone. I am a novice with the computer and the conversation was put at my level. I appreciated that very much. Good company. Good people.

February 16, 2022
Unprompted review
Rated 3 out of 5 stars

You advertised Microsoft Word…

You advertised Microsoft Word (standalone) software and when I downloaded the product It was Microsoft Office and that is not what I needed even though you may think that was a better deal for me. If you can remedy this I would be grateful.
Thank you,
Richard

February 13, 2022
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Rated 5 out of 5 stars

Pretty decent customer support & easy…

Pretty decent customer support & easy step- by step download and installation steps are explained , I finally managed to buy official MS office package online, as this is one of the few websites that allow buying from my country " Iraq" I am very happy with the experience and all the programs are working splendidly so far , this definitely won't be my last purchase

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Eksoftware's Microsoft Office 2021 is great

I bought the Microsoft Office 2021 Home & Student (Mac) on 1/25/22, the Chat service from Eksoftware was excellent and the price is very good, I got the product within 30 minutes, installation was a breeze, no problem at all. This is the first time I have install Microsoft Office on my MacBook Pro. I love it.

I have been using Microsoft Office on PC for decades but I am new to a Mac. It is a seamless transition to Mac. Now I do not need to use LibreOffice any more.

February 7, 2022
Unprompted review

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