Ekster® Reviews 

I’ve been using the Cardholder Pro for a few weeks now, and honestly, I’m impressed. The build quality is premium, the card pop-up mechanism is incredibly smooth, and it fits perfectly in my front pocket — no more bulky wallets!

What stands out is the magnetic strip for the extra cardholder — it’s genius. I carry 6-7 cards daily, along with some cash, and everything stays secure. The RFID protection is also a nice touch.

If you’re looking for a modern, minimal wallet that makes your life easier, I highly recommend this one.

Mai and team were exceptional on helping me with a warranty replacement wallet for my husband. Unfortunately it has broken within 4 months of using it. The communication and service was beyond expectation and I will absolutely be buying from this company again. Also the wallet is a wonderful concept with the card extension mechanism and my husband loves it

Every part of the experience was good. I placed the order and received the wallet quickly. The wallet was excellent quality and the mechanism to raise the cards worked perfectly. I also ordered a tracking card. It charged and was findable using FindMy, as stated. When the battery went dead, I had already misplaced the charging cord and was able to get one extremely quickly, so I didn’t have to be concerned about finding it if lost. In every step, all communications with Elster were answered witjin 25 hours and a resolution offered and executed.

I own one of the earlier wallets from Exster that utilized plastic internal ejection mechanism. When dropped in some cases it renders the wallet useless. Everyone who has owned a wallet expects to inadvertently drop it Hopefully the metal mechanism will sustain an occasional drop.

Years ago I purchased an Ekster wallet. I fell in love with it immediately. A couple of years down the road and hundreds if not thousands of click to access my cards. The mechanism failed. I had to extract my cards using a tool. I was heartbroken. I reached out to CS and was told my 2 year warranty had expired or did I have paperwork to bolster my claim. Well no I did not have paperwork, I did not have access to my old company email. I was told only the "PRO" was included in the lifetime warranty (very sad).
Long story short I really wanted another "working" Ekster wallet. I purchased the "PRO" for the lifetime warranty. My CS was Valentina, they took my order and without telling me gave me credit for my original Ekster wallet.
THANK YOU!!!!
I have my new wallet and I'm still loving it.
David

I purchased an Ekster wallet on Amazon approximately 18 months ago. Recently, the mechanism that lifts the cards out of their slot broke. I submitted a claim through the Ekster website based on their 2-year warranty.
Customer service promptly reached out to me and requested some additional information. After I sent what they needed, they processed my request and sent an identical replacement wallet.
I couldn't have been any happier with this process. It was efficient and Ekster did everything they said they would. I highly recommend this company and their products.

The mechanism on my two month old wallet quit functioning. I contacted the support team. They connected me to a web sit with very easy instructions. Received the new wallet today—-two year warranty! It was smooth and great support

Well designed and excellent construction. I carry 6 cards and some receipts for expenses in the elastic. Perfect wallet with minimal bulk. The colors and the materials used are high quality. I have the original, and would highly recommend the pro the next time around. I had the chance to see the pro in person, and the metal mechanism is a nice added touch which adds to the build quality. The outside pouch gets used as a place for my tracker card and honestly, I don't want a wallet without one. It's really a great product. Makes for a perfect gift.

After researching all of these types of wallets, the Ekster seemed to have the best design. I have been super happy with it. Recently, I dropped the wallet just right I guess and the mechanism broke. Ekster replaced the wallet immediately. I see now that they have an upgraded version with an aluminum mechanism for a little more money and I would recommend that one. Still, they stood behind their product no questions asked.

I had a problem with my wallet. The first one I bought a couple of years ago was absolutely perfect. This new one had a minor defect with the mechanism. I contacted customer service and explained the iisue. Bottom line is that they confirmed the issue and replaced the wallet in good time. Very pleased with after purchase warranty service.

Im going to start things off by saying I did receive a faulty unit, it happens but also the wrong configuration (not ekster fault but Amazon) but the mechanism was getting stuck when trying to engage it. Ekster responded immediately, I sent a video and the representative sent me a brand new unit. Not just a new unit but upgraded me to the pro model, which I didn't know existed unit I went to the Ekster store and realized the pro has a metal switch instead of plastic, which would be my only complaint about the standard but still performs perfectly. Not many companies stand behind the products they put out but also value and support their costumer base the way Ekster does. Yes you're paying a premium but what you get is a lifetime warranty and rest assured if anything happens to your product they will make things right, no excuses, no BS or splitting hairs they will take care of you. Don't go with the clones, the cheap price might be tempting but with a lifetime warranty you buy one and your good if anything happens. Superb quality and even better company. Will be a lifetime costumer. Also thank you Agustin for the incredible service.

I got the card wallet in May 2023 and I liked how simple it is to hold cards and some cash. One day, a little piece of plastic came off from inside mechanism and it wasn't working properly/smoothly. It was still under warranty which was within 2 years and they replaced with a brand new one. Very quick and efficient and great customer service!

I'm very satisfied with my wallet and show it off frequently when I'm out. Most servers and check out clerks stare at my wallets function and ask me to show them. When the mechanism broke, I contacted help desk and they promptly assisted me and replaced it under warranty! Extremely fast response! Thank you!

They are true to their warranty and they put people over profit.
Backstory: My wallet had an unfortunate fall on a hard tile floor, landed on the trigger, which snapped the mechanism inside. This wallet was a gift to me, and it was purchased off Amazon, so I didn't have the appropriate warranty claim information. I reached out to customer service, got connected with one of their representatives, I provided the screenshot of the Amazon purchase, and with no further questions, she put in a replacement that same day. She was fantastic to work with! This small action to fully replace an $80 wallet that was gifted to me off of a third party website is the true Ekster experience. This action won my business going forward.

The mechanism that ejects the credit cards broke in my Carbon Fiber wallet. I contacted Ekster and Celeste was able to get a replacement out to me even though the warranty period had passed.

I recently had an issue with my newly purchased Ekster wallet, as the card ejection mechanism broke within two days of my purchase. Naturally, I was quite upset and sent a frustrated message to the Ekster customer care team. To my surprise, their response was calm and reassuring, promising a solution to my problem. Within 36 hours, they had resolved the issue and shipped me a replacement unit. I was delighted with this experience and decided to purchase a second wallet immediately. I found their customer care to be swift, personable, and astute in problem-solving. I am truly grateful for this experience and look forward to being a loyal customer of the Ekster brand.

Excellent quality, value for money and a truly dependable warranty program. As long as you have proof of malfunction or quality, they honor the warranty 👍
In my case, i got a replacement for my wallet after a year and half, as it was still within warranty, and the damage to the mechanism was genuine. I am thrilled to have received my replacement piece to a new address too!

Sleek, Durable & Ultra-Functional – The Perfect Minimalist Wallet!

The Ekster Pro Cardholder is an outstanding minimalist wallet that delivers on style, durability, and functionality. The matte carbon fiber version I own is not only incredibly sleek but also lightweight and exceptionally strong.

What sets this wallet apart is its smart design—the quick-access card mechanism is smooth and efficient, making it effortless to retrieve my cards with a single push. Despite its slim profile, it holds everything I need without adding bulk to my pocket.

If you’re looking for a modern, high-quality wallet that blends aesthetics with practicality, the Ekster Pro Cardholder is a fantastic choice. Highly recommend!

I think I have been scammed. Ekster informed me that they would send me a replacement wallet under warranty for a defective pop-up mechanism, but never received it! They then sent an email with tracking information. Unfortunately, the tracking info informed me that DHL delivered it to the post office and USPS delivedered the package on January 16, 2025. I went to the post office with the tracking number and was informed that they had no record of it; contacted DHL and they had no record of the tracking number either. I believe I was scammed. Notified Ekster and was informed that the matter would the problem would be sent to the "team." I have since been met with "radio silence." Most reputable companies would have sent me another wallet, but not Ekster.

The Ekster Wallet Brescia Bronze | Vachetta is a premium wallet, designed with the highest quality materials. Made from Italian-sourced Vachetta leather, this wallet combines elegance and durability, ensuring a luxurious feel with every use. Every detail has been meticulously taken care of, from its refined finishes to its innovative pop-up card mechanism, which guarantees practicality and security.

The purchasing process is exceptional, with a fluid and transparent experience. In addition, the product tracking system allows for accurate tracking of the shipment, providing peace of mind and confidence to the customer. Ekster not only offers a luxury product, but also a top-notch service.