Ekster® Reviews 

The mechanism for retrieving the cards works great.
Very disappointed how the money over hung the wallet.

After a year and a half with my wallet, the internal mechanism broke. I needed help with my claim, as I didn’t remember my order number. Agustin from the support team went above and beyond to make sure I got a replacement wallet! This was the most positive experience I’ve had with customer service in the past 7 years, and I owe it all to Agustin. Thank you so much!

This is my second purchase from Ekster, and my third wallet overall (one was given as a present) But I've loved the Parliament wallet since I first saw it. I upgraded to the air tag Parliament wallet and then decided to slim down to a normal Parliament wallet with a card tracker. I purchased my wallet from Amazon and it came the next day, fantastic. after using it I noticed that the wallet mechanism to lift the cards would get stuck and after 2 days I couldn't do it anymore. so taking a chance I contacted Ekster support and let them know of the issue. within 1 day of contacting them, they offered to send me a replacement free of charge! the person I messaged back and forth with was very nice and understanding. i tell everyone that see's my wallet how much i like it and where they can get one every chance i get. after this interaction, i can wholeheartedly say that I will be a customer for life. Thank you Ekster and your support team!

I received an Ekster wallet as a gift, 8 months ago. I used it a few times, however I accidentally dropped it in weird sort of way. The complete wallet is padded however I managed hit the 0.1% area that broke a mechanism inside the wallet.
I reached out to support and Bianca was absolutely amazing and most importantly understanding.
My issue has been resolved with zero hassle.

Super impressed.

I was bought a wallet Sept 2023 as a gift. I love it! Unfortunately the card mechanism recently failed. I contacted Ekster and have been impressed with the service. Their response was immediate. After a few emails confirming the issue was a valid warranty issue (photos/video were requested), I received a replacement. The process took about 1 week. Thank you Ekster.

I ordered the Parliament Wallet exactly one year ago. I live in Germany and had to wait quite a while for delivery.

First, I noticed that I was bombarded with emails about offers and news, which I found quite unprofessional and "desperate."

In addition to the wallet, I ordered the tracking card.

When the delivery finally arrived, the tracker was defective. At least it was replaced, and I was sent a new one.

Now, a year after the purchase, the wallet is broken. When I use the slider, the cards no longer come out because the mechanism is broken.

I have to say that I hardly ever carry the wallet with me. I’d say that in about 7 out of 10 times when I'm out, I don’t even have my wallet with me.

The fact that this wallet is now broken after a year shows me that we’re not talking about high quality here, but rather a brand that, with a nice online shop and aggressive advertising, offers quite subpar products.

I won’t be ordering from them again.

I bought a wallet about 22 months ago and the ejection mechanism broke. The wallets have a 2 year warranty. I had some issues submitting warranty claim on the website “Return and warranty” portal. But the customer helped me over the email and replaced my wallet with a new one.

I have been thrilled with my Ekster Parliament with Airtag Wallet. However, my credit card push mechanism quit working recently. Customer Service agent Axel quickly resolved the issue with a no-cost under-warranty replacement.

After using the Ekster PARLIAMENT wallet for more than one year I can conclude that the products comes with a few drawbacks regarding its functionality. The Ekster wallet card mechanism is one of the weaknesses as it doesn't clamp the cards properly inside the case. The products are advertised nicely but as soon as you fill it up with cards, tracker card and cash it starts bulging and isn't flush. So you can not fill it up too much, so you need to downsize on what you carry with you with this wallet. Competitors (one from the Netherlands) are doing a better job on securing the credit cards inside and closing the wallet.

I purchased my Ekster wallet 4 months ago. Love the style and airtag comparability. Had an issue with the card ejection mechanism. Within a few messages to Ekster support I was issued a replacement. Refreshing to see a company stand behind their product and employ understanding and helpful support staff. I will be purchasing more from them in the future (maybe a backback?) and would recommend them to anyone looking for stylish and quality products. Special kudos to Bianca! Thanks again.

Ultimately, I purchased and returned two Ekster wallets. The first was the Parliament, which was reasonably good overall. But it felt bulky for what it was, and the lever mechanism would not push the cards out in a way that I could see all of them. I did a lot of rearranging to see if I could improve that, but it was too much work for the benefit.
I also tried the Aluminum wallet. This time the cards did display better, but the mechanism was very squeaky. It felt cheap, and was not something I would want to use at say, a dinner out, with my wife.
Because Ekster's return policy requires that it not be used to be eligible for return, I did not want to take the chance that using it for a week or so might tame the loud squeak. So I had no choice but to return the second Ekster wallet as well. On the plus side, the Aluminum wallet is slimmer, and if the noise would not be a problem, the wallet would work pretty well overall.

Had my wallet for a little over a year and really enjoyed it, but the mechanism the ejects the cards recently broke. I reached out to ekster and they got back to me right away to replace it, I ended up wanting to upgrade to one of the more premium products and they were so quick to accommodate me with applying a credit to the new purchase. Love the products and I really loved the fast and easy customer service.

Agustin was quick to replace the wallet I recently purchased because the mechanism that pops the cards out stopped working. I appreciate how hassle free the process was. Thank you!

I put in a warranty claim because the mechanism stopped work and Sol asked all the appropriate questions to get info from me to verify my claim. Ultimately they helped me process my claim and I quickly received a replacement. They kept very the communication concise and professional, and I just received my replacement wallet which is the same great quality as the first.

My ekster wallet card ejection mechanism is broken, the customer service was eager to help and even offered a replacement without any extra cost

Amazing customer service! Ekster senate push mechanism stopped working after 13 months of purchase from Amazon. Within a few hours of contacting customer service, Sol put in an order for a replacement unit to be shipped! Thank you!

It’s a stylish wallet but it really doesn’t hold 12 credit cards. Maybe it can hold 8 credit cards and 4 other cards like a drivers license, insurance card etc.

Also, this is a premium wallet and you can’t place the premium cards many of which are metal in the card holder. Ekster themselves said that if I put a metal card in the card holder it could damage the quick release mechanism.

Got my wallet a few months ago and absolutely LOVE it!!! The release mechanism recently started sticking so I contacted customer service. They were very responsive with clear troubleshooting tips and took great care of me. 10/10 would recommend all around.

Lovely Wallet
Had a small issue with the mechanism, however wrote to Ekster and got a reply from a lovely lady called Bianca. She asked us to try a few things, but unfortunately they didn't work. Next day, there was a new wallet sent out. Fantastic service from a great company.

This wallet is extremelly slick. I had an issue (the mechanism inside has broken) and Ekster sent me a new wallet the next day ! Excellent service !