Ekster® Reviews 2,832

I recently had an issue with my Ekster wallet and contacted their customer support. The response was prompt, professional, and focused on resolving the situation rather than deflecting responsibility.

What stood out was the clarity of communication and the willingness to address the problem directly. The process was straightforward and handled without unnecessary back-and-forth, which is not always the case with consumer brands.

Based on this experience, I have confidence in Ekster as a company that stands behind its products and takes customer concerns seriously. The product itself is well designed, but the customer support experience reinforced my trust in the brand.

Great products and awesome customer service, Ive been an owner of Ekster wallets for some time, I can assure these accessories are really sturdy and the design is flawless. I had trouble with an item I bought, the customer service team attended all my needs and gave me instructions on how to solve this problem. They were really attentive and their response was quick.

I recently purchased a wallet and a cardholder (unfortunately via two different orders within a day of each other). Upon receipt of both, I decided I did not like the quality and choose to return both items. The return process on the website was incredible difficult to navigate to so I sent an email to their customer service department requesting to return the items and how to proceed. Unfortunately it took 3 back and forth emails for them to finally tell me how to get to the correct location on their website. When I finally was able to proceed, their system didn’t work and then 2 more emails later did they then inform me their system was down and to send the request to another email where someone would help. Paola finally came to the rescue and began the return process but for some reason for only one of the orders. Because they were two separate orders I figured another email would arrive shortly. I figured incorrectly. I then received another email saying that because I was being helped by another department the email thread would be closed.

After 5 separate emails/attempts to contact someone to at least begin the return/refund process for the other item, I still have received no response. Not sure of this is a scam company after reading some of the other reviews where others experienced similar issues and still not having received their refunds, etc after weeks of waiting.

The customer service makes this company outstanding. Their products are awesome but when there is an issue the customer service team knocks it out of the park. Thank you again, Paolo!

Had a great experience with customer support team! Smooth and fast resolution! Very satisfied and it makes me want to get more things from them for family and friends.

I have been using an Ekster Cardholder pro for some time now the ONLY reason I stopped using it was I wanted to something thinner and i was using one with a AirTag holder which really is what made it to thick. So i recently got a FindMy compatible card and pulled out the Ekster and needed a new strap and i wanted a new cash clip back which I purchased thinking it would come with a strap.
It didn’t I looked on the sight to purchase one could find it reached out to support which replied very fast they told me they were referring me to specialty services and a day or two later i had an invoice for a new strap!
But the best part was there was no charge for the strap or shipping! THATS CUSTOMER SERVICE!
The cardholder it top quality I hated to stop using it cant wait to get it back in my pocket!
Thank you Ekster!

I ordered a 2 pack of the travel compression bag but only received 1. I have tried contacting customer service via the contact us on the website but have only received an acknowledgement that I emailed.. And "someone will be in touch soon!" with no time frame for response in the acknowledgement.
3 days later I still have no response.

I need to Compliment Ekster for their customer service.
I purchased a card holder for my husband which he did not find comfortable ( nothing wrong with the item though). The return process was swift and painless.
I got a credit + a $15 store bonus.
Did not have time to buy the wallet he wanted for a while and lost the gift card.
wrote them and got answers and help within minutes.
Their customer service is phenomenal.
Ana

Customer service has been stellar. They took my complaint seriously even though it was more about my disappointment in something free , resolved the issue and then some! I was surprised by the quick response and felt that someone actually read my email. As far as the vacuum pack bags I ordered, they are great! I am impressed by how well they work and making our travel more compact. Glad I ordered them!

Ordered the Cardholder Pro - it’s truly a high quality product. Their customer service is top notch. Highly recommend. Will be buying the MagSafe next. Had a small screw fall off and they stood by the product and fulfilled the warranty!! Item still worked by the way.

I think the wallet is great. It neatly ejects my cards and I don't have to shuffle through them. I had problems with their shipping company thought. OnTrac is not really reliable, and I didn't have a really great experience with them. My package was three days late and their tracking was inaccurate. However, I reached out to Ekster via customer support and they managed to resolve the situation.

I recently had an issue with my Ekster Wallet Pro, and I couldn’t be more impressed with how it was handled.

A huge thank you to Maia from the customer service team. She was incredibly professional and made the entire process seamless. Maia addressed my concerns with impressive efficiency and arranged for a replacement to be sent out quickly.

It’s rare to find support that is both fast and genuinely helpful, but Ekster (and specifically Maia) nailed it. If you’re looking for a high-quality product backed by a team that actually cares about their customers, look no further.

One of the best experiences in some time.

Had an issue with the originnal order, but the Ekster team took amazing care of everything, and handled the order with amazing professionalism.

I'll be ordering from them again.

Ive used Ekster wallets for a couple years now and it has been my favorite wallet ive ever had, recently my cash band was ripped (from normal wear and tear over years) making my outside cards and RFID blocker plate slide down multiple times a day, I reached out to ekster and within a few days, even though I was out of my warranty period, they had me a new cash band at my door, all I had to pay was shipping, amazing, fast, and genuine customer service.

I returned my order (#EKSTER-1591363) and the package was successfully delivered to Ekster’s returns partner on 5 January 2026 (DHL tracking confirmed).
As of 3 March 2026, more than two months later, I still have not received my €84 refund.
There is no dispute about delivery. There is no dispute about receipt. The item was returned properly and confirmed delivered. The only issue is that Ekster has simply not issued the refund.
Customer support is completely ineffective. Responses are automated, repetitive, and avoid addressing the actual problem. There is no accountability, no timeline, and no real assistance.
Under EU consumer law, refunds must be processed within 14 days after receipt of returned goods. Ekster has exceeded this by a wide margin.
This is not a misunderstanding. This is not a shipping delay. This is a company holding customer funds long after receiving returned merchandise.
Extremely disappointing and unprofessional experience.

The card holder itself is fantastic - great product and lovely design, purchased twice.

But..We lost the wallet, the reader didn’t work, tried to contact customer service, delayed reply and generic response. We eventually found the wallet, but defeats the purpose? Also, it was so hard to connect with an android device, the steps outlined weren’t as straightforward as it was made out to be.

Update! 3/3

I was sent a replacement after the reader was found and did the troubleshooting and it still wasn’t working. Maia was great.

My only feedback is perhaps a speedier resolution.

This company should get 11 stars. They seem like a grass roots oriented company that simply does not exist in today's culture. I either lost or didn't know of a charger cable for their wallet tracker I received as a gift from my son. I contacted Ekster support, they sent me a new one for free! This kind of service does not exist today at any price. A++++

UPDATE 3/19: This still took more wrangling after 3/2, but Augustin from Ekster assumed responsibility for getting it resolved and he stayed on the issue until it was. Ultimately, OnTrac declared my shipment to be "undeliverable," for whatever reason, and Augustin had a new one shipped out via FedEx. So: Augustin gets 5 stars, the new wallet is a 5 star product for me, but I can't go more than 3 stars for the amount of trouble this involved to get it sorted. Until Augustin, it was a no stars experience.

UPDATE 3/2: Nice to see a reply from Ekster below (finally), but why does it have to get to this point? Now it has been sitting in the OnTrac terminal 10 days with no update. Here's how you could and should resolve this TODAY: send another wallet out to me via expedited 2-day service. I've waited long enough, no? Then sort whatever's going on with OnTrac yourself and either declare that shipment lost or get it sent back to you.

Original Review: Good luck getting your order from Ekster or getting any help when it goes astray while enroute. I was honestly very excited to receive my carbon fiber Cardholder Pro. But now it has been sitting in an OnTrac terminal in Tennessee for eight days without moving and no word on what's happening or when I'll receive it. Is this Ekster's fault? No. But I have messaged Ekster customer support repeatedly asking for help (OnTrac is useless), and after an initial "Okay, we'll get on this," Ekster has never responded again. I even offered to pay for a second wallet in advance if they'd expedite another one out to me, then get credited back when the first shipment is declared lost, but still no reply.

So now I'm left to file with American Express to have the charges reversed as my only recourse. (Charges reversed as of 3/1) When a company treats a first time customer like this, they have no interest in customer service or your repeat business. I doubt they'll be any response from Ekster to this post, but maybe they'll surprise me. It seems they have time to post thank yous for 5 star reviews, ending with the line "We're always here to help." Ummm, no you are most definitely not. Do better.

Bought a wallet from them years ago and every so years it’s stops working from wear and tear and the Ekster team is so helpful and nice to provide the best service for replacing it!!

I ordered the vacuum bags and pump. The bags are great. The pump, not so much. The customer service, poor. Pump 1 works for maybe two trips. After that it dies. I order a replacement, all good. Pump #2, same problem. After two trips, the pumps works for 5-10 seconds and dies. After 4 or 5 emails back n forth, they’re asking questions that I answered that I answered in my first email. #runaround. Still no replacement.