Ekster® Reviews 

Customer Service is so helpful, considerate, and so quick to respond to my concerns. The wallet’s eject mechanism stopped working and since it was still under warranty, they were able to send me a new one. Super grateful and very happy with the company!

I bought a wallet. Ended up having an issue with the card trigger mechanism. I reached out to Ekster customer service, Bianca answered, I told her the issue. And within a day she sent me a brand new wallet, and told me to keep or discard the defective one.
10/10 customer service. Will be using Ekster for years to come solely based on the customer service. Thanks Bianca!

I purchased one of their wallets and for whatever reason the mechanism that pops the cards out broke. I went to their website to initiate a return because they have an amazing 100 day return policy. I found out that I could actually exchange the defect online and I decided to get one that was a little more expensive and a money clip added and was charged $42 extra which I was completely fine with. The next day I spoke with their customer service and they actually credited me back the extra $42 and are sending it to me free of charge. Their customer service is by far the best I have ever dealt with. Maria was amazing and went out of her way to make sure I had an amazing experience with their company. I would give 10 stars if I could!

I had an issue with my wallets trigger mechanism two months into having it. I contacted Ekster and immediately they reached out and resolved my warranty claim. Their response time and diligence to resolve my matter is better than any experience I've ever had. They have a customer for life with me.

I ordered a Parliament wallet back in May 2023 and I just love it. The wallet is unique and slim and just very slick. Last week the mechanism that ejects the cards broke. Not sure how, but a little plastic piece fell out and it would no longer eject my cards. The important thing is, I emailed them and sent pics of the wallet and my purchase information and within a matter of a few hours the claim was done and they agreed to ship me a brand new wallet free under warranty. Sometimes things go wrong with products you buy, but the important thing is how you respond when there is a problem and Ekster really came through for me. I highly recommend. Axel Castro was my customer service agent and he was quick and courteous.

Had a wallet where the small "card lifter" piece broke. I love the functionality and size of this wallet so was sad when the mechanism broke. Ekster replaced the wallet and made the process seamless. Excellent customer service!

This is the best wallet I've used so far. Look no further. The design, build, and mechanism sets it apart from its competitor. On top of that, they have the best customer service out there.

Bought a wallet for my son for Christmas. He is notoriously difficult to buy for but he absolutely loved it and was very impressed with the quality.
Unfortunately he dropped it last week and the mechanism that ejects the cards stopped working.I emailed Ekster and after sending a video I was very happy that they immediately sent a replacement. Excellent customer service and prompt action. Extremely satisfied and will definitely buy more products.

I’ve had my Ekster card holder for about 6 months now. Absolutely love it. Will never go back to a traditional wallet. Sleek, lightweight and extremely easy to access my cards. Love the tracker card, haven’t lost my wallet in the 6 months of having it. Unfortunately the card mechanism stoped working, reached out with a warranty claim. Gabi got back to me the same day, asked for some info and a video. New wallet shipping out tomorrow. Couldn’t be happier with Ekster. I get it, nothings perfect and defects happen. What was important to me is Ekster stood by their products and valued me as a customer. 5/5, would recommend.

Its a lovely wallet and i like the sliding mechanism. Unfortunately the downside was the look off the wallet, new, out of the box.
Covered in scratches that looked like it had been sitting in someones pocket for a few months.
Left a review with Ekster and was then contacted by customer services. Fair enough, but, after replying, iv heard nothing back since.
Not sure if wallets returned after trials are repackaged and sold as new or if the quality control is a bit poor, but, if im spending £70 on a new wallet, id expect it to look like it was brand new.
Shame
As an update, customer service has helped me out and a replacement has been sent so im hopeful of a better one.

I've only used the product for 10 days and (most likely by my fault) the mechanism broke down. They offered a replacement even tho it was not covered by warranty.
The whole discussion took 30 minutes from the moment I filed the issue thru their website.
Everything done in a professional and polite manner.

I have had no issues with my parliament wallet or wallet tracker. It's very well made and the mechanism is reliable. My key tracker was unfortunately damaged after working perfectly for a few days but Ekster was quick to send me another one free of charge! Their customer service is fast, polite, and attentive. I'm very happy with my interactions with this company.

I love Ekster and carry a range of items from the Senate Wallet, keyring, and tracker card. I recently dropped my Senate Wallet and the card mechanism stopped working. I reached out to Ekster to canvas my options understanding this was my issue. After qualifying the problem with the Ekster Team they shipped me a replacement Senate Wallet with priority shipping. What's not to love about a business that produces awesome products and then backs it up with just as awesome customer care and support Thankyou!

I got my son in law the Aluminum Wallet for Christmas. It is a beautiful item. Unfortunately, he put 6 cards in, then couldn’t get them out. The release mechanism snapped inside. Eventually he got them out but the wallet was broken. I contacted Ekster via email as required, sent a video as requested. I wanted a refund not a replacement. While the wallet wasn’t what he/we expected, their customer service was perfect. I had full refund in about a week…during the holiday season! I had emails with 2 people, they were always kind, courteous & knowledgable. I wouldn’t hesitate to purchase from them again based on this experience.

I am almost really happy with this wallet. I love the design, the color, the ease of use, its all great. My main complaint is I have had 3 at this point and have had both the previous two malfunction on me. The first wallet I had the card area was too large and didn't have a tight enough fitment so my cards flew out all the time when I pulled out the wallet. This wallet I had owned for less than a week before it was un usable and I realized that this was a unique to my wallet issue not just an ekster issue. The next wallet lasted for several months until all of a sudden the mechanism to raise the cards started malfunctioning. Look both times this was covered under warranty, the staff was super helpful and very understanding. So I will give a 4/5 due to the service and care behind the quality of product but I am a little concerned that I have had 3 of these in less than a year. Again I really really like this wallet just am a little worried about it not lasting as long as I anticipated. But maybe third times the charm.

I recently had an issue with the card mechanism, I contacted the support team via email and they responded quickly. Once they confirmed my issue and my information they promptly sent me a replacement for free. Quick, efficient, helpful and kind team.

Incredible company! My husband loves his wallet from them, one day unfortunately it fell and the mechanism inside broke. I emailed them and got a shipping number the very next day! This team is dedicated to customer happiness and it shows!

Two weeks after receiving my AirTag Wallet, I dropped it while putting it back into my pocket. The mechanism for ejecting the cards snapped into two pieces. Contacted Ekster Customer Service, and they were quick to send a replacement! Fast responses and action on their part to make things right. Definitely will do business with again!

Bought their Parliament wallet in Napa Black about 6 months ago and the card slide mechanism broke about 3 weeks ago. Emailed support and got a replacement yesterday. Great experience and really enjoy the product!

Received the metal wallet as a gift. A waiter knocked it off the table at a restaurant and I was no longer able to extract any cards. Received replacement: same problem, grand-daughter knocked it off the table and the mechanism broke again. Two emails to customer service got crickets. Save your money.