Ekster® Reviews 2,832

I have had a couple of wallets from ekster and the quality of the wallets are amazing and definitely worth the money and the customer support are amazing I had a couple of questions I needed answers too and the response was quick and explained to me anything I needed to know and I would highly recommend this company to anyone wanting to purchase any of there products has they have been very good and helpful and the quality of their products is brilliant

I bought a pro wallet and it can only hold 5 to 6 cards if not the mechanism doesn’t work
I contacted the company and apparently you need to buy xtra !
Wrongly described and advertised

Great customer service! Had one of their wallets for a out 4 years, part of it wore out, they replaced it no charge and quickly.

Outstanding customer service from start to finish (thank you, Sol). The team was quick, responsive, and genuinely understanding. What began as a small, minor issue turned into a great experience, earning my long-term loyalty to the brand—thanks not only to how it was handled, but also to the exceptional quality of the product.

My wallet is fantastic (and very cool!). Customer service is first class. Efficient and swift. Highly recommended.

Ekster products are top of the line. On one purchase there was a problem with the wallet I bought as a gift for my son. After almost 2yrs of owning a wallet I had bought my son, he encountered a malfunctioning button. Ekster customer service and warranty were exceptional. My son is so happy to have received a replacement because he loves their products!

Ive owned their wallets for 5 years now and I dont think I will ever own a different wallet. The support team is always INCREDIBLY helpful if anything goes wrong with their wallets. They have an AMAZING 2 year warranty on the wallets and its amazing. The wallets are great, the people are great, and their prices are also great. They have not hiked up the price of their wallets and its awesome. I cannot recommend these wallets and this brand enough. Poala specifically was amazing, but everyone I was in contact with was amazing.

I ordered the vacuum bag and it was a complex delivery, with tight timelines and I needed to update the address multiple times due to post-Christmas logistics problems. I was really struggling with the whole process, but then Odette helped me out, made sure I received what I ordered in time for my travels and made up for the difficult delivery. This was great service, and I appreciate the team coming through for me.

I had an issue with my Ekster wallet’s button mechanism just outside the warranty period, and the support team was fantastic. Paola responded quickly, explained the options clearly, and escalated my case to the warranty team.

Despite the warranty having expired, Ekster went above and beyond and issued a free replacement, no return required. The process was smooth, transparent, and truly customer-first.

Really impressed with the support and professionalism. Big thanks to Paola and the Ekster team!

Excellent Company!
I ordered four products. There was a problem with one of the 'Find My' Cards, but this has been sorted seemlessly.
Would order again without hesitation.

Our Travel Pack , Vacuum bag and air pump got lost in post, due to shipper losing it.
However, Paola at Ekster was very understanding and quickly sent out our order again which arrived quickly.

We are very pleased with the vacuum bags which are of a high quality, durable plastic and stong zips.
The pump works very well.

After our experence we will be buying more products from Ekster with no hesitation.

Stephen and Denise Millar

Had an issue with my out-of-warranry wallet cash strap stretching beyond its usefulness. Within a few hours of writing my email I received a reply from Maia at Customer Service. Problem was solved immediately, new part sent and received within 7 days. Outstanding service, great communication throughout the process, and even a followup email from Julieta, the head of Customer Support, to make sure all is well (and it is)! Ekster makes great products and aren't afraid to back them up with phenomenal CS. I'm a customer for life, and I've told all my friends about it too!

Great skleek looking wallet. Modern and compact. Customer service is fast and reliable. Highly recommend.

"1 star – Feels like a scam after two failed attempts."

Ordered once, package never arrived in Greece. Warned support early that DHL flagged my postcode as invalid – they said 'everything is fine' and it would arrive correctly. Instead, it was sent to the Netherlands.
They offered a replacement (second order), but the same happened: no destination country specified on the label, DHL rejects tracking again with invalid postcode error.

Multiple emails, long response delays, DHL says only Ekster (sender) can fix the label – yet no real progress or update from them despite address confirmations.

Extremely frustrating and unreliable international shipping. Products might be good, but avoid Ekster if you're outside the US or Netherlands I suppose – wasted time and money."

I have an Ekster Wallet Pro (Tan leather). After using it for a few months I noticed the piece of rubber that keeps the cards from sliding around too easily had come loose. I reached out to Ekster to file a warranty claim (2 year warranty) and they quickly sent a replacement with no hassle. And told me I could just discard the old one. I love a company that stands behind their product!

Great company. Had an issue with my wallet. Easiest warranty claim ever. A quick explanation and photo was all they needed. Replacement was shipped the next day. A real breath of fresh air dealing with them!!

I bought my wallet online. When I received it, I determined it wasn't for me and wanted to exchange. I wanted to speak with someone directly rather a bot or some AI response. I was contacted within the same day. After a few days of back and forth, customer service gave me a store credit for the amount I paid, and I got to keep the original as it has some rub marks (I sent a pic). No BS, quick and decisive response. Exactly what you'd want from Customer Service.

I had an excellent experience with Ekster’s customer support. I submitted a warranty claim and they handled everything quickly and professionally. The replacement process was smooth, and the staff were friendly and helpful. Very happy with the service and wishing the company all the best!
Travis

Had the key tracker, wallet tracker and wallet. They were all class, sleek, well made and did the job intended for. Over time I experienced an issue with a fault and discussed with customer service.

First time in years where I was left extremely happy with the customer service! They helped in with swift replies, replaced my items and it was resolved so smoothly. I never write reviews but want to for this, as I was really impressed. Great company, will buy again!

I recently purchased card holders and Finder Cards from Ekster, and I’m very satisfied with my experience. The products are high quality and practical, exactly as described. What really stood out to me was the customer service: responsive, professional, and genuinely helpful. They handled my questions quickly and made the whole process smooth and stress-free. I highly recommend Ekster for anyone looking for smart, well-designed wallets and accessories backed by great customer support.