Ekster® Reviews 

Bought 2 wallets with trackers. One as a gift and one for myself. Ones mechanism was a little sticky, but the others was fine. I notified Ekster and they were in contact with me in less than a day. I provided them with a video and they sent me a new one no charge. I love the wallet too, so now I don't have to be without it while I wait for a new one! Great customer service and that means a lot now a days. I'll be definitely recommending them to others.

I love my Ekster Wallet. The trigger mechanism works amazingly and is always consistent with how it spreads out your cards when needed. I've never had it shoot a card all the way out on accident. The material is very high quality and it stands out as a high end wallet.

The only thing I'd improve is the material the trigger is made of. I'd have some kind of metal support plate instead of just plastic as my trigger broke on the inside a couple months after purchase without much abuse. However, the support team was extremely responsive and very quickly got a new replacement wallet on the way to me free of charge with little hassle. I'm very grateful for the way they took care of me.

I will definitely be purchasing from them in the future and I highly recommend getting one of their wallets!

I love my wallet. The quality is so nice and the credit card release mechanism is awesome. I accidentally sat on my wallet the wrong way and broke it. Without hesitation Ekster sent me a new one since I was within a 1 year warranty policy. They respond fast and are super generous.

Had a problem with the ejection mechanism and Margarita from customer support went above and beyond in helping me getting the issue resolved!

Ekster does not repair their products - the most expensive disposable wallet.
Although I must agree that its great materials and workmanship, the mechanism to eject the cards just snapped off in my pocket after 14 months?

When I contacted Ekster on how to repair the card ejection mechanism or pay for a fix, they confirmed that I should throw the wallet away - because they don't repair the wallet mechanism?

I'm disappointed to spend this much on a premium wallet and then have it fail.
Would not buy again.

Excellent product and top notch after sales service from Ekster. I've had my shipment lost and they responded promptly and acted professionally until my issue was resolved.

Wallet was everything I expected: minimalist with traditional leather feel. Mechanism works well. Would definitely recommend to others and would buy another one if the need arises.

Got gifted this wallet for Christmas and it is one of my fav presents till date 😄 First I thought the card holding inside was missing but I messaged their CS who responded so quickly and told me you need to load cards in order for the mechanism of the wallet!! Haha! Top stars for the beautiful wallet and the customer service!!!!

I've received my wallet for Christmas and...didn't work ! I think a piece was broken in the mechanism.
I did contact Ekster services...waiting a long time...send pictures, asked for warranty...they did ask a movie to explain the problem ! You are the customer but YOU need to prove the product has a problem !! It's a very strange commercial politic. European laws says customer don't have to prove the damage...but maybe it's not the same for Ekster !
And now...I still waiting : no more answer, not deal to received a new product, no answer from Ekster. I just have a wallet I've never used and who doesn't work !!
Let's hope they will improve my experience and my vision of their products !

Recently, my Ekster wallet broke, after I believe it got caught on something. I emailed Ekster requesting advice on how to repair the mechanism, and they simply sent me a new one! Wouter was my contact agent and he was attentive and helpful the whole way through the process, and I recommend him for commendation as an employee. Was already EXTREMELY content with the product, but am blown away by the care and customer service!

I've had this wallet for a couple months now, and it has been great. The material is soft, but has no signs of wear and tear yet. The wallet looks as good as it does on the website. The card mechanism is smooth and feels awesome every time I pull out a credit card to purchase more stuff I shouldn't be buying.

I have been using the basic parliament wallet from Ekster for about 2-3 years now and I couldn't be happier with it. It has the perfect size for me and still allows me to keep all my cards in order.

When after some time the trigger mechanism of the card slider broke I reached out to Ekster and was very happy how they handled my complaints.
They do not offer a repair service yet (would be great for the future) but gave me a fair personal discount on my next purchase instead.

I have both a classic and a metro 52 parliament wallet. I really love both of them but for me the metro 52 is a real winner. Very sleek, smooth but sturdy feel en look. Very good quality and a wallet to show off. Very great mechanism for getting the cards out.
Absolutely love it!

Excelent customize service no complain everything went smooth. Wallet are really nice, looks gorgeous the only thing about it is that I have been use my wallet for 2 or 3 month since I bought it and the mechanism is not working any more. They will replace it but it is not the same

I got the Vachetta Parliament wallet as a birthday present and I can highly recommend. Quality and design is great in my opinion and the leather feels premium. The main card holder fits ~6 cards and there is more space for cards/notes. Mechanism to access the cards is vey easy to use and convenient.

Got it finally after a long wait, for all the backers out there, always remember, patience is virtue, you backed a project because you believed in it and you all know the risks, it is not like walking into a store and coming out with the item.

I honestly tried a similar but not even close wallet with the likes of the mechanism that the Eksters has, but that does not compare with what Ekster has to offer, theirs is premium in every angle and touch (in fact, I always can't wait to reach for it. ), and every time I push the card slider trigger, the more it feels that it will last longer. This can easily be nominated to be the best wallet/card holder of the century.

Customer service does not deserve 5 star though, it deserves 10 big stars!!! it is not easy keeping up with thousands of backers especially impatient ones, but they are striving their very best to do so. they are one of the best I've encountered so far. Can't thank you enough for delivering such an amazing idea and product. Keep it up guys.

I got this Eckster wallet for Christmas from my daughter. The mechanism broke in July. I tried to get a replacement under the warranty and they made it too difficult. I sent them pictures and even offered to mail it back to them. They wanted to verify that is was purchased. So what are the odds of anyone having a receipt from Christmas? Then they wanted email address of the person purchasing They looked and could not find that we ever registered it with them. I am not sure if they think I am running a broken wallet scam or what. This has been 2 weeks of trying to get this done. All over at $80.00 wallet!!!!

So if you buy a wallet from them plan on it breaking and plan on it not being replaced.

If I had my employees doing customer service this way i would fire each and every one of them.

The only reason I bought this wallet was for the tracker feature. After receiving the wallet, I realized the most you can fit in spring mechanism wallet is 5 cards, and not the 8-10 advertised (2 credit cards and 3 identification cards without raised lettering). Then I realized the tracker didn't work. I would connect, but won't ring. After a few weeks of back and forth via e-mail, they shipped out a replacement, which took 6 weeks to arrive and not the 4-5 days mentioned in the shipping receipt. When I got the replacement, the replacement tracker won't even connect to my phone. It's been over two months since I have had the wallet and I still have a useless tracker. When I got a replacement, I realized it wasn't from company. but from a third party from China. They are selling cheap and useless trackers from China at a ridiculous price. I hate ordering from companies online, and I regret giving this company a chance. I am going to contact my credit card company.

I bought the senate cardholder with a tracker. It suited my needs completely. Sleek and slim profile. I’m not exactly the best when it comes to keeping track of my things and the solar powered tracker definitely has come in handy on more than one occassion. I did have an issue with the card dispenser mechanism malfunctioning at one point, but superior customer service made it a breeze to get a replacement under the warranty. 5/5 stars for product and service.

I wish I could put 0 stars - I have never dealt with such terrible customer service... and I do a ton of online shopping.

After receiving the wallet and paying 30 in customs fees, I opened it up and immediately wasn't a fan of the cardholder mechanism/overall quality. I decided to take advantage of the *free returns".

After realizing in the fine print free returns don't apply to Canada, I was told I would need photos of the wallet in order to get "Approved" for a return. After photos were sent in, and approved for return, I shipped the wallet back with tracking at my expense. Total spent - $284 CAD.

2 weeks later I finally have someone responding to my emails telling me they'll look into the return. 1 week later I get an email saying the return has been denied because of a light scratch - The wallet was barely touched for less than 2 minutes. They tell me I won't be getting my money back.

Absolute robbery avoid at all costs, I'll be sure to keep spreading the word!!

Bought a Parliament wallet from this company, specifically for the tracking abilities of the tracker card that came with the wallet. As soon as I got it, I found out that when I try to ring it, the sound is ridiculously low. You literally had to bring it right up to your ear to hear any sort of sound. Found out it must be a faulty connection on the circuit as if you ring the card, whilst pinching it, the sound would be much louder. Sent an email a day later explaining this and even attaching a video....nothing ....even after more than a month later! Wallet wasn't cheap by any means...and to make matters worse, the mechanism which makes the credit cards shoot out is now broken. Waste of money