Ekster® Reviews 

3,086
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the wallets and travel items, noting that they are functional, stylish, and long-lasting. People are especially happy with the customer service team, describing staff members as prompt, helpful, and accommodating when handling warranty replacements and sending out fast solutions. Though some customers experienced occasional product defects, such as failing card ejection mechanisms or faulty parts after months of use. Some reviewers were not happy with support, mentioning delivery problems, template replies, or a complete lack of response when trying to resolve their issues.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality and functional design of the... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Quality

Customers had ambiguous experiences with quality, expressing both high satisfaction and notable frustration.... See more

Response time

Consumers find response time to be positive, highlighting fast and efficient communication. Many reviewers... See more

Staff

Clients share positive opinions on staff, highlighting fast and professional assistance from various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t say enough good things about Ekster’s warranty and customer service! They honored my warranty without any hassle, and the entire process was seamless and incredibly smooth from start to fini... See more

Company replied

Rated 5 out of 5 stars

Customer service is fantastic! I ordered a wallet and 3 accessories. When the package arrived it appeared to have been damaged during shipment. One end had been ripped open and then taped shut. Two o... See more

Company replied

Rated 5 out of 5 stars

I had an issue with a shoulder strap connector on my GRID Duffel Backpack and contacted Ekster regarding the warranty. Valentina handled my case incredibly quickly and professionally. Within a... See more

Company replied

Rated 5 out of 5 stars

I bought wallet & packing items from Ekster. I am an older gentleman, suspicious of “new ways” of doing things. Gave Ekster my benefit of doubt. My first order was “lost” via their shipping service. I... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Technical Service

Written by the company

Ekster®, the world’s largest smart wallet brand, aims to provide innovative solutions for organized access. With a collection of smart products designed for an efficient and secure everyday carry, we strive to safeguard your daily accessories in the most stylish manner. www.ekster.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,086)

637 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
mechanism

Rated 5 out of 5 stars

So compact and beautiful

I love this wallet because it really made it a lot easier to carry a smaller wallet with the same amount of cards. I'd never previously owned a wallet with the slide-up mechanism to access the main card compartment, but now that I have used it, I would never want to go back! Another perk is the leather is soft and attractive. I personally love the blue and brown options.

July 11, 2018
Unprompted review
Rated 2 out of 5 stars

My first experience with Ekster…

My first experience with Ekster (Kickstarter, gen 1.0 Parliament) was a good one. The company made an effort to keep their supporters up to date with updates in the early stages of development. Given the amount of attention which was given to all aspects of the product (even the choice of leather to use), I was looking forward to the moment where I would be receiving my Parliament. Unfortunately when the product arrived, I noticed that the cardholder mechanism wasn't as good as I expected it to be. Shaking the wallet while holding the wallet with the cardholder opening downwards would case cards to slide from the cardholder mechanism. The issue was addressed to Ekster and a replacement wallet was sent. A Secrid wallet with the same set of cards passed this test without any problem. Secrid can even hold the card in position if just one card has been inserted.

The second wallet had the same issue, to a lesser extend. But I still had to worry about my cards. I took it for granted and learned to live with it - which was a serious mistake.

After 18 months of normal use - five cards in the cardholder - and inserting cards with care, I could not remove the cards anymore with the normal mechanism. The only way of removing the cards was to share the wallet cardholder opening down. The (in my opinion) design flaw, at least got me my cards back. Together with the cards, a small piece of plastic dropped out as well. And it proved to be an essential piece for the cardholder mechanism.

The issue was addressed to Ekster. Unfortunately Ekster did not cooperate at all in the first place as there's only a one year warranty for this product. When I pointed out that the warranty in Europe should be two years for any product purchased through the Internet, they pointed out that the malfunction should have been addressed in the first 6 months after purchase of the product offering me a 10% discount coupon. Hey - didn't I point out already after one month that their cardholder mechanism was not as flawless as they claimed? After a few e-mails back and forth, they would give 20% discount for a new Parliament.

Ok - so I used the product for 18 months. The product has lost 80% of it's value (or 90% - Ekster's earlier offer). Simple maths, the life expectancy of this product is 22 (resp. 20) months. Pretty bad for a +100 euro wallet.

Oh wait, there is more - but that is a Secrid :-) It holds your cards in position even if you insert just one card. It can hold up to six cards (ok - I reckon the gen 2.0 version of Ekster can do that as well). They offer two years of standard warranty which can be extended to three years after product registration. And the best, it is only 50 euros. Ok - no fancy connection to your phone - well, you can alway glue a tracker in the wallet.

It was quit an experience from being a supported of the company towards the hangover when you reach out to them for support.

April 20, 2018
Unprompted review
Ekster® logo

Reply from Ekster®

Dear Suizebol,

Thank you for your constructive feedback.

You, indeed, addressed the issue with the cardholder with the first wallet and it was replaced. As discussed via email, we are sorry for not being able to meet your request, but our policy was clearly explained on Kickstarter. We cannot bend it in order to be fair to other backers and customers. As you know, the company is obliged to provide a solution in any case so that’s why we offered you the discount. We wish we could offer you a better deal, but we are no longer producing the Gen 1.0 wallets. That discount would allow you to buy a Gen 2.0 wallet.

Again, we apologize for the inconvenience. We learn and grow thanks to our everyday customers’ feedback and we work hard to keep improving our products and policies.


Ekster Team

Rated 1 out of 5 stars

My Ekster wallet broke after only a few …

My Ekster wallet broke after only a few months of active use and I was offered no help in how to mend the mechanism holding the cards, because warranty was no longer viable, accordind to the email I received. So, between the lines they said thanks for the money and f...k off. Sincerely, couldn’t recommend it to anyone. Anymore.

January 20, 2018
Unprompted review
Ekster® logo

Reply from Ekster®

Hi Jossu,

Thank you for your review.
We apologise for the inconvenience you experienced with your Gen 1.0. We thank you for trying the solutions provided on our website to fix your wallet but if the mechanism is busted, as you stated, there is nothing we can do to fix it. We would really love to offer you a replacement but your one-year warranty expired and send you a new wallet would not be fair for other customers.

Again, we are very sorry and we hope you can understand our reason to stick to our policies.


Kind regards

Ekster

Rated 5 out of 5 stars

Very good wallet replacement

Very good wallet replacement. Since I replaced my big wallet in my backpocket I don't have backpain anymore! Ekster is slim and sleek enough for my front pockets. The leather feels nice, the card mechanism works very great. The money strap is tight, it is a quality product.

November 13, 2017
Unprompted review
Rated 5 out of 5 stars

One of the best wallets.

Ordered the wallet, took a little longer then expected to arrive. The leather is of good quality. It stretches well when you fit cards in the pockets. The slide card mechanism slides the cards in and out smoothly without any doubt that it works properly or breaking (4 cards). The leather does scratch easily especially when you accidently slip your finger nail off the cards when you're pulling them pushing them in. It broke my record in the amount of time it takes to pull out a credit card and put it back in the wallet. It's almost fun.

Overall this is a very good wallet due to the soft and sturdinees quality. I choose this over the famous Ridge wallet (I own) who is also a tough competitor wallet in the market right now.

November 6, 2017
Unprompted review
Rated 4 out of 5 stars

Senate 2.0

Senate 2.0 - definitely lightweight and super compact. However, it only fits a disappointing 4 embossed cards in the RFID slot. The "cash band" is holding the rest of my essential cards like my health insurance card and my Driver's License. I'm glad the band strap is very flexible but stiff. The card release lever works and the cards do fan out like they should. I just wished the lever was made with better material than flimsy plastic. Given this is the 2.0 it is revised so it's slimmer and the spring mechanism inside is supposedly improved however, it still makes this cheap plastic clicking noise. The cards also no longer falls out when shaking the wallet upside down, so that's an improvement. All in all if I had to grade it, I'd give it a solid 8/10. Improvements could be made with the man-made leather material and the card release mechanism. The wallet feels good, but I can tell it is made of cheaper materials. I will try living with this for a little bit to see how it lasts or how worn it gets with use.

September 8, 2017
Unprompted review
Rated 5 out of 5 stars

I can understand everyone's frustration …

I can understand everyone's frustration on how long the wallet took to ship. However, I had been emailing them throughout the entire ordeal and they have constantly replied back with reassurances and updates to make sure that I have not been ripped off.
I have received my wallet a couple days ago, and I can honestly say its worth the wait. The quality is perfect and the mechanism is solid. Furthermore the size is so small that I find myself checking my pockets because I don't feel the bulk of my previous bi-fold wallet.
For everyone that's having a lot of trouble with the shipping, I encourage you to wait and be patient. If the assurance is correct and the wallets shouldn't have problems with being held in customs, I'm sure that the next orders will deliver smoothly.

September 6, 2017
Unprompted review
Ekster® logo

Reply from Ekster®

We're glad to see you're happy with your new wallet. Thanks for your understanding and your patience!

Rated 1 out of 5 stars

Wrote this here as they don't publish negative reviews on their site!

I eventually (after three weeks) received the product. Communication during this period was non-existent after being sporadic, saying that I should bear with them as they are a "startup"!
When I eventually got the product I was totally disappointed. The slider mechanism holds a maximum of four cards ONLY. In total within the wallet I can "squeeze" a total of seven cards but the wallet wont close it hangs open.
The band to hold cash is pointless although GBP is larger than average I tried some USD I had to see if they fit as per the promotional picture, they do not the band is actually 7mm too narrow for dollars!
With these issues I therefore requested a return here's their response:
"First of all, we apologise for the late reply.
Unfortunately, you cannot return your wallet. We only refund or exchange our products if they have a manufacturing defect. Please, review our refund & exchanges policy.
Regarding your issue with the cards, the Parliment wallet's mechanism was designed to hold up to 6 unembossed cards. Please please keep in mind that the embossed cards are thicker, so it will take up more space, so we recommend you to try different combinations/orders of embossed/unembossed cards.
Kind regards,
Ekster"

I bought intially as their strap line is "If you are not happy, we are not happy."
I would also like to know who uses unembossed credit cards!!
Make your own mind up

August 24, 2017
Unprompted review
Ekster® logo

Reply from Ekster®

Dear David,

So sorry to hear you are having a bad experience with the product. Please revisit the product page of the parliament as it clearly states the storage possibilities of the cardholder and the wallet itself. We do not advise the use of large stacks of cash as this takes away the compact feel of the wallet. As stated on the website: "The aluminium cardholder integrated into both the Parliament and the Senate can hold a maximum of 6 non-embossed cards or any combination of 4-5 embossed/non-embossed cards"

Unfortunately we can only offer refunds or exchanges when it comes to a product/manufacturing defect. All storage and usage information can be found on the product pages and the usermanual. We only publish reviews specifically about the product on the site, not about delivery and such.

We are sorry you are not satisfied and will try to adjust the description to make sure users are not misled in the future.

Show reviews in all languages. (3,086 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look