While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, most reviewers were let down by their experience overall. Many customers express significant disappointment with the product, often describing it as cheap, substandard, and not at all as advertised. Reviewers frequently report issues with the product's quality, noting that it feels heavy, sticky, or leaves a white cast on the skin, and some even experienced skin irritation. The spray mechanism is often criticized for being too thick, resulting in an uneven application rather than a fine mist. Customers also report significant problems with refunds and returns, with many struggling to get their money back or facing restrictive return policies. Additionally, some people mention not receiving their items at all, or experiencing very long delivery times. There are also concerns about advertising practices, with some reviewers claiming the company uses misleading promotional materials.

What people talk about most

Product

Reviewers highlight significant disappointment with the product, often citing poor quality and false... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment and calling... See more

Refund

Clients share negative opinions on refund, with many reporting difficulties in obtaining a full refund.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The production finally arrived. The spray is too thick and the mechanism not fine enough resulting in run marks in my makeup. It feels heavy and sticky on the skin. The search for a fit for purpose m... See more

Rated 2 out of 5 stars

The body mist goes on white and thick. They claim no white cast. False. And it makes my skin feel like it has a sunburn.

Rated 1 out of 5 stars

So bad they don’t take responsibilities I purchased put the old address and I contact the Elarian website and customer staff replied me they can’t change delivery address. I ordered online after 3 hou... See more

Rated 1 out of 5 stars

SCAM – Do Not Buy! False advertising using Kopari to sell cheap junk from China. They ignored my refund request, luckily I paid with PayPal and will be opening a dispute. This is the second time this... See more


1.6

Bad

TrustScore 1.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(36)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Worst buy ever

Worst cheap product ever , comes out as a wet squirt not a mist , total worst but and bought it through online marketing for £22 . Can buy on Amazon for £10
Cheap bottle and top , doesn’t work and can’t use !

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give it 0 stars I would

If I could give it 0 stars I would. It’s a scam, it’s a fake product and a terrible (so called) company. DO NOT BUY!! You can’t get a refund. Worst product ever! Not what you expect! I agree with all of the other bad reviews here! Furious!!

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam! Order shows delivered but not received. Didn’t realize it was coming from China. Company will not respond via website. Wanting a full refund!

July 21, 2025
Unprompted review
Rated 2 out of 5 stars

Run marks in makeup

The production finally arrived. The spray is too thick and the mechanism not fine enough resulting in run marks in my makeup. It feels heavy and sticky on the skin. The search for a fit for purpose make up SPF 50 setting spray continues.

July 15, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

FALSE ADVERTISING STEALING KOPARI ADS

I would give zero stars if I could. I am so mad at myself for not realizing this sooner.
They are using a Kopari ad for the sunscreen mist spf and using it as their own. My product arrived today and that's when it dawned on me. I had noticed at the time I placed my order that the website said Elaria...I naively assumed it was maybe a beauty supply selling Kopari products thinking there was no way that using an ad for a legit product would be allowed...which is crazy to think about how you cant even use a song in a video for your personal social media because of copyright laws, but blatant false advertising is fine. Unbelievable. I don't even know if I can go down the road of recieving a refund since I can already tell it will be a nightmare since the fees to return it fall on me.
I AM SO SO SO OUTRAGED!!!

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM !!!!!!

I received 3 products today. All from China and made in China. One box says Elaria setting mist and the other two boxes are completely different brand names that look super dodgy. One is a sheer body mist, the other a body glow . I won’t be touching all 3 as I don’t want to harm my skin with gross ingredients!! I paid over $120 for absolute rubbish. Do not buy from these BS artists.
They show video’s on their website of another product called Kopari pretending it’s their own. I only realised after I had ordered and they declined a refund.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give less than 1 star I…

If I could give less than 1 star I would. An absolute scam. AVOID AVOID AVOID. They are knowingly falsely advertising their product by using a Kopari video and linking their own website to it. When I questioned them, they outright lie as if they don’t know about the association they themselves have created on the back of Kopari’s genuine reputation. They have no intention of giving refunds either, using a ridiculous clause about buy 1 get 1 free offer being exempt from a refund, even though there is no other option available when purchasing. They are breaking the UK consumer protection laws and are continuing to trick the consumers into buying a product they are never going to receive. I hope Kopari will do something about it.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

I bought one bottle of SPF 50 sunscreen…

I bought one bottle of SPF 50 sunscreen and it was not what they advertised. The bottle is much smaller than the video and the ingredients are not listed in their ad because if I’d know the ingredients of this product, I never would have purchased it. On the box is printed keep out of reach of children. I requested to return the unopened package to them and requested my $37 back and they said they needed to know why I didn’t want to open the package or use it. I told them my reasons and still they have not refunded my money or sent a shipping label. I have requested them to Refund the money and send a shipping label to take the product back. Federal trade commission does not permit false advertising and misleading consumers on size of product contents of product and hiding that the product was made in China. I didn’t purchase the buy one, get one free. I purchased one bottle and they are stalling on the refund. I am sending a complaint to FTC and will ask them investigate.

July 2, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Definitely would not recommend

Definitely would not recommend.

I ordered as they had an offer for ‘buy one get one free’ and when the product arrived they had sent only 1 item. They said I needed to add two to my bag to get the promotion (nowhere does it say this online).

The ‘glow’ you get is from shimmer and nothing else. They must pay people on Instagram to promote their product, as it’s really nothing special.

Tiny little bottle & a rip off.

July 3, 2025
Unprompted review
Rated 3 out of 5 stars

You don’t get what you expect

You don’t get what you expect. The so called shine you expected comes from shimmer and shiny glitter that’s inside the bottle. I bought 4 bottles.. and I’m not happy with the product. The sending went smooth and well.. that’s the only plus, there is. I would say.. this product doesn’t meet expectations . Very disappointing.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company had a promotion buy…

Terrible company had a promotion buy one get one when I checked off that box they only sent me one and said that I needed to manually add both to my cart which it never said during the ordering process really bad customer service would never order from them again plus takes a long time it’s still delivered from China. Beware.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. It is a total scam!! First off, they are holding a Kopari sunscreen. When I purchased the FAKE SUNSCREEN, 10 minutes later, I sent an email telling them that the sunscreen they are showing was Kopari and I did not want it. They said it was already processed but it was not. Save your money and purchase Kopari and not this scam!! This was on June 5th. Just received the trash sunscreen, that I will not put on my face. I do have the screenshot of this and they are holding Kopari!!

June 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Return and Refund policy is a scam!

I purchased the Elaria 50 Sheer Setting Mist and I could not tolerate the fragrance which lingered and gave me a headache, until I washed it off. I tested the product the same day it was delivered and contacted their customer service the same day. I was deeply disappointed with Elaria's refusal to allow refunds for the buy 1 get 1 free deal, which appears to be their limited purchasing choice - even if you just wanted to purchase one, you couldn't! I purchased, trusting it was a genuine offer, but their no-refund policy (which they did post in their refunds section) feels like a deliberate tactic to trap customers. Upon further review, it appears this is the only offer they consistently run (unless you want to buy 2 get 2 free, etc.), which feels deceptive and unfair.

Denying refunds under these circumstances gives the impression that the only method of purchasing the product is designed to lock customers into purchases without recourse, undermining trust in their business.

I feel misled, as the perpetual nature of the way you must purchase was not clearly communicated, and the no-refund policy seems exploitative.

I requested a refund for my purchase but they said that because of the buy 1 get one free offer, they would not honor it. VERY MISLEADING since that is the only way to buy the product, other than buy 2 get 2 free, etc.

So based on the limited way you MUST purchase the product, their misleading return and refund policy would never be realistically applicable. This is the most deceptive and manipulative policy ever! So basically, if you don't like it after trying it, no way to get a refund honored. Yes, they stated it on their website, but in reality, it would never be honored - get it?

Elaria's return and refund policy is actually a scam, soooo deceptive and a rug pull indeed!

June 23, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look