Elavon UK Reviews 

Simon held on the line and guided me through each step until my query was completely resolved.

We are a UK business who previously used Elavon Connect as our merchant processor. In November 2025, we issued a batch of customer refunds through our payment gateway which were shown as processed on our side. Shortly afterwards, the refund batch was cancelled by Elavon Connect and our merchant account was closed.

Since then, we have been trying to understand how the refunds can be completed for the affected customers. As of today, multiple customers are still waiting for funds that were intended to be returned, and despite ongoing communication with Elavon Connect and our gateway provider, we have not yet received a clear operational solution or a confirmed route for these refunds to reach the cardholders.

This has caused significant pressure on our business because customers are asking daily for updates, and we have no definitive explanation to give them. We have also requested written clarification from Elavon Connect regarding why the refund batch was cancelled and what the next steps should be, but unfortunately we have not received a final resolution yet.

We fully understand that fraud and risk controls are part of any financial service, but when refunds are reversed or cancelled, it is important to provide transparent reasoning and a clear means for customers to receive their funds. In our case, the lack of clarity and practical resolution has left us in a difficult position with our customers, and has affected our business reputation.

We genuinely hope that Elavon Connect reviews the situation and provides a direct route to resolve it, as we simply want our customers to receive the refunds intended for them and to close this matter properly.

Very helpful and resolved the issue that I had

I filled in a website form (26.11.2025) detailing my query and requesting a call back, only to receive a generic automated email telling me the number ro call, which wasn't what I wanted. The number to call was also incorrect - an extra zero "0" on the front of the number.
In fairness, when I did call the operative was very good.
But overall it seemed as though the onus to make contact was pushed back onto the customer.

Great customer service

Customer Service adviser Tim was extremely helpfull

Andem was super helpful and gave us details that would support us for future payment processing. Call was answered quickly and issue resolved in one call.

Really helpful customer service on the telephone by Tim. Solved my query and was super helpful and friendly.

Spoke to Simon Bird. So helpful and patient. I wish I had picked up the phone yesterday.

They provide me card mashin Customer they came they pay me through London card number number the money was fraud they did even care about you they trough you under the bus they will just save them selves I have to pay lots of court
money
I have spoke with someone his name is RYAN he said he will pass to someone who can make disition on this case I have done lost of complain doesn't work we will see if that's going work
My account number is
2101997494
Phone number 07766099432
Anyone who wants card I will give full info about who you going take how you can handle it coz this world is crazy they have power anything happen you going die first so make sure your not dieyin before them

I did not have to wait on the phone , courteous response and straight away helped me with my log in details again

absolutely fantastic. helpful, knowledgable and speedy ! perfect

⭐️⭐️⭐️⭐️⭐️ Professional and Efficient Support from Elavon

We recently required assistance with a payment gateway issue, and Tim from Elavon provided exceptional support throughout. He listened carefully to our requirements, quickly identified that a new Gateway Vendor was needed, and clearly outlined each step of the process. Tim’s communication was professional, efficient, and solution-focused, with a helpful follow-up email for any further support. Excellent service from Elavon — thank you.

Spoke to a human. Very knowledgeable. Sorted my issue without the frustrating pain of a chatbot. A credit to his company

Lorna was incredibly helpful, patience and warm. Resolved the issue and provided useful advice and additional options that I could explore

Very helpful couldn't do enough to help me deserves 5 stars and more besides