I absolutely love all of there products & all of the the beaux& bright designs. I had an issue with Royal Mail when my latest purchase was delivered the box was empty & had been tampered with! I got i... See more
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Review summary
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Based on these reviews
I love these products, very colourful and functional too. Unfortunately, my mugs both arrived damaged. ( Very poor internal packaging and no fragile marks on the box so the Royal Mail looked like th... See more
Company replied
Absolutely wonderful customer service from Dee The issue I had to raise was incidentally due to Royal Mail interfering with my package - this wasn’t anything that these guys had done. As my pack... See more
Company replied
WOW! I have just discovered this brand and absolutely love their Christmas product. I ordered a sack and stocking and they are absolutely beautiful, even better in real life!! I also want to shout o... See more
Company replied
Company details
Written by the company
Welcome to a world where every item is a celebration of colour, creativity, and joy. At Eleanor Bowmer, we believe in the power of art to transform everyday life. As a female-founded home and gift brand, our mission is simple: to bring joy and inspiration into your home and daily routine with our vibrant, hand-illustrated designs.
Contact info
United Kingdom
- hello@eleanorbowmer.co.uk
- eleanorbowmer.co.uk
4.1
Great
45 reviews
Replied to 42% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
I really wanted to love these products
Edited**
I really wanted to love these products, but they look so cheap. I spent £50 on a keychain and a tote bag. The mug is decent, but I don’t think it’s worth spending that much on items you can find in cheaper stores for a fraction of the price.
**Edited: Thanks, I’ll return it. I’m just a bit annoyed that I have to pay for the shipping. (On the top of all).
April 15, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you for taking the time to share your feedback, we really do appreciate it, even when it’s not the glowing review we were hoping for.
We’re genuinely sorry to hear that the products didn’t meet your expectations. That’s never the experience we aim to deliver. While we do our best to balance design, quality, and pricing, we understand that value can feel very different once something is in everyone's own hands.
If you’d be open to it, we’d love the chance to make this right, please feel free to reach out to our customer service team directly so we can look into this further for you.
Thanks again for your honesty, and we hope we can give you a better experience in the future.
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I absolutely love this website
I absolutely love this website, the items are superb and so different. Everything comes brilliantly packed and super fast. Can't recommend more highly.
April 11, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your kind words, We're absolutely delighted to hear how much you love our website and unique items. It’s fantastic to know that our packaging and delivery met your expectations too. Your recommendation truly means the world to us, and we can’t wait to have you shop with us again soon!
Great service
Great service. Cup i purchased was chipped email an with a day i got response an they sent one another out. Brilliant service
April 4, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your kind feedback. We're really sorry to hear that your cup arrived chipped, but we're glad we could resolve it quickly for you. It's great to know you were happy with the service and replacement, We truly appreciate your support!
Great customer service
I have ordered from this company in the past and I have always been happy with the products, communication and service.
There was an issue with my recent order but no fault of the company it was a delivery concern but after contacting the company I received my product quickly and everything was resolved.
March 28, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your continued support and for taking the time to share your experience.
We’re really pleased to hear that you’ve been happy with our products, and service over your previous orders. We’re sorry to hear there was an issue with your recent delivery.
It’s great to know that once you got in touch, our team was able to resolve things quickly and get your order to you without further delay.
Thank you again for your kind words, we look forward to you shopping again with us in the future
I absolutely love all of there products…
I absolutely love all of there products & all of the the beaux& bright designs. I had an issue with Royal Mail when my latest purchase was delivered the box was empty & had been tampered with! I got in contact with Eleanor Bowmer straight away & they were so helpful & within a few days I had already received my replacement. Definitely a 5⭐️ company & customer service.
March 24, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your lovely review! We’re absolutely delighted to hear how much you love our products
We’re really sorry to hear about the issue with your delivery, but we’re so pleased we could resolve this quickly for you. Your kind words about our customer service truly mean a lot to the team.
Thank you again for your support, it means the world to us! ✨
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Zodiac mugs
I love these products, very colourful and functional too.
Unfortunately, my mugs both arrived damaged. ( Very poor internal packaging and no fragile marks on the box so the Royal Mail looked like they threw them about a bit!)
But thanks to the excellent customer service they were replaced and both recipients are very happy with their gifts.
March 15, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your lovely feedback, we’re delighted to hear you love the products and that they made great gifts!
We’re really sorry that your mugs arrived damaged initially. We appreciate you bringing this to our attention, as it helps us improve our packaging and delivery process.
That said, we’re very pleased our customer service team was able to resolve things quickly and get replacements to you. It means a lot to know the recipients are now happy with their gifts!
Thanks again for your support, we hope to serve you again soon.
I ordered a set of three storage jars
I ordered a set of three storage jars. Unfortunately one arrived with a broken lid however I reached out to the customer service team and on the same day, was contacted by Dee who quickly dealt with the issue and sent me a replacement jar of the same design that same day. Thank you so much for your help, really pleased with the customer service and the jars are absolutely gorgeous! :)
March 16, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your lovely review. We’re really sorry to hear that one of your storage jar lids arrived broken, but happy that Dee was able to step in and get a replacement sent out to you so quickly.
It’s great to know you’re happy with both the service and your new jars. We’ll be sure to pass your kind words on to Dee as well.
Thanks again for taking the time to share your experience and for your support, it really means a lot to us! 😊
Lovely items
Recently purchased 2 coffee cups which match my coffee wall art. The items are beautiful and packaging is also lovely for the cups.
Customer service helped me change address via email quickly and resolved my issue.
10/10
March 17, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your lovely review. We’re happy to hear that your coffee cups match and that you’re pleased with both the items and the packaging.
It’s also great to know our customer service team were able to help quickly with your address change and resolve everything smoothly. We really appreciate you taking the time to share your experience.
Thanks again for your support, and we hope you enjoy your cups for a long time to come!
5* service!
5* service!! Spoke with Laura who sorted a faulty item for me, no hassle. Very grateful to have a replaced item!! Laura is a credit to your team, she was very helpful!! :)
March 11, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thanks so much for the amazing 5★ review!
We're really glad Laura was able to get the faulty item sorted quickly and hassle-free for you. we'll be sure to pass your lovely feedback on to her.
Thanks again for taking the time to share your experience, we really appreciate it. If you ever need anything else, we're always here to help 😊
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Love it!
I was attracted immediately to the beautiful designs and colours of everything from crockery to biscuit tins and even prints and clothes!
Easy to order, arrived when expected, and I am absolutely thrilled with it all! I also had to e mail the team with a query and I was replied to straight away even at the weekend so I would have no hesitation whatsoever in recommending this great company and I will definitely be ordering again!
I feel when a company has done such a good job it should be recognised and I am not only delighted with the service I received but everything I ordered too…….fantastic colours, beautiful design and has definitely brought the ‘happy vibes’ to my kitchen! Thank you Eleanor Bowmer!
March 9, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you love the designs and colours across your order, bringing those happy vibes into your kitchen is exactly what we hope for.
It’s also great to know that your order arrived as expected and that our team could help quickly with your email enquiry. We always aim to make the experience as smooth and enjoyable as possible, so your kind words really mean a lot to us.
Thank you for taking the time to recognise the team and for recommending us. We can’t wait to have you back shopping with us again soon!
Great customer service
Great customer service. Just waiting on items to arrive
Thanks
March 1, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your kind review!
We’re really pleased to hear you’ve had a great experience with our customer service team. Your items should be with you very soon, and we hope you love them😊
If you need anything at all while you’re waiting, please don’t hesitate to get in touch
Fast efficient service and gorgeous…
Fast efficient service and gorgeous products - very happy with my beautiful coverless duvet. Will be back for more on payday!
February 26, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you found our service fast and efficient, and that you’re loving your beautiful coverless duvet. It means the world to us to know you’re happy with both the product and your experience.
We can’t wait to welcome you back on payday 😊 If there’s ever anything we can help with in the meantime, just let us know.
Two of the items I ordered were broken…
Two of the items I ordered were broken which was really annoying, I wasn’t sure what to expect customer service wise but it was great. Good contact, I sent a picture of the broken items and the replacement was in the post the next day. No issues. Very impressed.
January 30, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your honest review.
We’re really sorry that two of your items arrived broken, we completely understand how frustrating that must have been. That’s certainly not the experience we want for our customers.
That said, we’re so pleased to hear that our customer service team was able to resolve things quickly for you. We always aim to make the replacement process as smooth and hassle-free as possible, so it’s great to know you felt well looked after and impressed with how it was handled.
Thank you for giving us the opportunity to put things right, we truly appreciate your feedback and your support.
Love From Team EB
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Absolutely brilliant customer service…
Absolutely brilliant customer service from Dee:) My parcel had a missing item so I emailed and Dee responded straight away and put a replacement parcel in the post the same day! Parcel arrived very next day and I’m absolutely delighted with my purchase and the first-class customer service. Thank you so much!
February 12, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your wonderful review! 🤩
We’re sorry there was a missing item in your original parcel, but we’re so pleased Dee was able to get everything sorted quickly for you. We’ll be sure to pass on your lovely feedback to her.
It’s great to hear your replacement arrived the very next day and that you’re delighted with both your purchase and the service. That’s exactly the experience we always aim to provide.
Thank you again for taking the time to share your feedback, we truly appreciate it.
Love from, Team EB
Brilliant Service!
Ordered a Mug Friday 13th & it arrived 12.05 Saturday 14th!! Great service & I love LOVE my Mug... definitely going to grow this collection ...Wonderful company to deal with ... Thank you 😊
February 14, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
What an amazing review to read, thank you. 🤩 We’re absolutely thrilled your mug arrived so quickly after ordering. And hearing that you LOVE your mug makes our day even better.
It means so much to us that you had a great experience and are thinking of growing your collection already, we can’t wait to send your next one! ☕
Thank you again for taking the time to share your feedback and for your kind words about our service. We truly appreciate this.
Enjoy your mug, and we’ll see you again soon!
Love Team EB
Absolutely wonderful customer service…
Absolutely wonderful customer service from Dee
The issue I had to raise was incidentally due to Royal Mail interfering with my package - this wasn’t anything that these guys had done.
As my package arrives half opened, a couple of items were missing and one was damaged.
Straight away replacements were ordered and despatched.
I couldn’t have asked for anything more
Prompt, polite and resolved
The items are also lovely and I wouldn’t hesitate to buy from them again in the future
February 4, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for taking the time to leave such a lovely review
We’re really sorry again that Royal Mail interfered with your delivery, but we’re glad Dee was able to get everything sorted for you quickly and smoothly.
It’s wonderful to hear you love the items too, and your kind words really mean a lot to the whole team. We truly appreciate your support and wouldn’t hesitate to help again in the future.
Thanks again for choosing us 💛
Love my butter dish it is stunning
Love my butter dish it is stunning.
Fast delivery
February 5, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much! We’re so pleased you love your butter dish and that it arrived quickly
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Absolutely beautiful designs
Absolutely beautiful designs, wonderful customer service, great quality.
I have a couple issues ( one with the postal service was at fault) and immediately they corrected the issue.
I did have issues with ordering international at first and the customer service helped me figure out why. They get back to you within a reasonable time frame. I will definitely be purchasing more. Highly recommend.
January 30, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for your review
We’re delighted to hear you love the designs and quality, and we’re really pleased our customer service team could quickly resolve the issues and help with international ordering. Your patience and kind words mean a lot to us, and we truly appreciate the recommendation.
TEAM EB 💛
Fantastic customer service
Fantastic customer service. One of the items I ordered had a fault with it, I emailed a photo in and I heard back within an hour offering a replacement. This came out to me within a couple of days. I am very happy with the service provided as well as the quality of the items. Thank you
January 30, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Thank you so much for taking the time to share your experience. We’re really pleased to hear that our customer service team was able to resolve the issue quickly and that you’re happy with both the replacement and the quality of your items. Your feedback truly means a lot to us, and we appreciate your support. If we can help with anything in the future, please don’t hesitate to get in touch. 😊
I ordered some glassware in the…
I ordered some glassware in the Christmas sale, unfortunately one item had smashed in transit. I emailed straight away but didn't expect an immediate response due to it being between Christmas and New year, however was please to receive an email back apologising and confirming that a whole new set would be sent.
Customer service were quick and I was happy with their response and outcome however I have only given 4 stars as there was nothing on the box to confirm it was fragile and the wrapping/packing meant that movement was inevitable.
January 10, 2026
Unprompted review
Reply from eleanorbowmer.co.uk
Hi Deb,
Thank you for taking the time to leave such a detailed review. We’re very sorry that one of your items arrived damaged, but we’re pleased we were able to respond quickly and resolve this for you by sending a replacement set.
We really appreciate your kind words about our customer service, and we’re especially grateful for your feedback regarding the packaging and labelling. This is valuable to us, and we’ll be reviewing our packing process to help prevent issues like this in the future.
Thank you again for your understanding and support — we hope to have the pleasure of serving you again.
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