Electiva Reviews 1,525

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and ability to make them feel at ease. Many highlight the excellent service, noting the seamless experience from initial consultation through to recovery. People also appreciate the clean and well-maintained facilities, often describing them as comfortable and welcoming. However, some customers also noted issues with communication and coordination, particularly regarding aftercare and follow-up. A few reviewers experienced delays and a lack of clear information, leading to frustration. There were also occasional instances where individuals felt abandoned after being promised aftercare, or received conflicting advice from different staff members.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting the exceptional care,... See more

User experience

Users describe overwhelmingly positive interactions with their overall experience. Many customers highlight... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers felt genuinely cared for, with staff being... See more

Facilities

People report positive experiences with facilities. Customers describe the hospital as spotless, very well... See more

Based on these reviews

Rated 5 out of 5 stars

Had breast reduction surgery yesterday, every single nurse, anaesthetist and the surgeon were amazing. Very friendly and calming when I was feeling a little anxious. Once I came round and was back i... See more

Company replied

Rated 5 out of 5 stars

I felt welcomed by all the staff. I had a brow lift and choose to have local (awake) No paid during the procedure, my surgeon communicated to me throughout the surgery. (Hes the best) Im 2-... See more

Company replied

Rated 5 out of 5 stars

I recently had a breast reduction at Electiva Manchester. Three people stood out for me with care and attension. Sarah Finnagan, Clinic Manager, she goes above and beyond for you and nothing is to muc... See more

Company replied

Rated 5 out of 5 stars

Cannot rate this place highly enough. The nurses are so very caring. Nothing is too much trouble and they truly go above and beyond. Special thanks to Rosemary for looking after me so well and for exp... See more

Company replied


Company details

  1. Medical Group
  2. Obstetrician-Gynecologist
  3. Hospital
  4. Orthopedic Clinic
  5. Urology Clinic

Written by the company

Electiva is a leading healthcare group dedicated to providing top-quality medical care to our patients. With a team of highly skilled doctors, nurses, and support staff, we are committed to improving the health and well-being of our community. At Electiva, we offer a wide range of medical services, including plastics, general surgery, bariatrics, gynaecology and much more. Our state-of-the-art facilities are equipped with the latest medical technology and equipment, ensuring that our patients receive the most advanced and effective treatments available


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Electiva Manchester

Had surgery yesterday with Mr Gorman and couldn’t be happier. The whole experience was seamless and I’m really happy with the results so far! Mr Gorman made me feel at ease, listened and gave me all the time to ask as many questions as needed. The surgical team were fantastic too! From the moment I arrived at the hospital, I was so well looked after, the staff are all amazing! Friendly, caring and really informative the whole way through. I felt comfortable and listened too and could not recommend enough! Thank you the all the staff that made my experience so positive! You are all amazing!!

October 28, 2025
Unprompted review
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Reply from Electiva

Dear Madie,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you had an excellent experience from start to finish. I will pass on your feedback to our Mr Gorman and our team. So pleased you cannot recommend us highly enough.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

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Rated 5 out of 5 stars

Dr Lopa and the team were excellent

Dr Lopa and the team were excellent, made me feel so welcome and nothing to worry about at all, they couldn’t have been more caring and supportive than they were.
Highly recommend xx

October 27, 2025
Unprompted review
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Reply from Electiva

Dear Jess,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you had an excellent experience from start to finish. I will pass on your feedback to our team.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

Rated 2 out of 5 stars

It’s been a disappointment from the…

It’s been a disappointment from the very beginning of this journey. Been messed around so much. Left unsure of what’s going on. No one follows up and gets in contact when they say they will. Don’t think they communicate between themselves. This could be a worse experience than having the operation on the NHS . You think with paying you’d get a better service. Five visits and one operation cancelled, still waiting . 😡😭
Update…. My operation was cancelled on the day , took over 3 hrs for them to decide whether they’d do op or not due to a piecing I had on my chest. The surgeon was fine with it from the start and said he’d put tape over it. On the day the anesthetiser said he wasn’t happy and I needed to get it removed an x-ray for an unrelated issue and I’d be back for the operation with in a couple of days. I got Piercings removed the following day. Two weeks later I’ve heard nothing regarding the X-ray. I’ve had to phone and chase them up, but all I get is……we don’t know anything yet. 😡Two weeks to sort an X-ray out. 🤯, the whole matter as been a nightmare. Would love a refund and to go somewhere else. Lost all confidence in this company.

October 17, 2025
Unprompted review
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Reply from Electiva

Dear Gloria,
Please accept my sincere apologies for your experience and we appreciate you taking the time to bring this to our attention. I have asked the CC Manager to contact you.
Kind regards,
Electiva Hospitals

Rated 5 out of 5 stars

Made to feel welcome.

From the moment you walk into the hospital to the reception , you are made to feel welcome, the nursing staff and Doctors are all fantastic, and you are looked after really well, nothing is too much trouble, the room are spacious and very clean, and the food very tasty. Mr Sharif Javed was my surgeon, and he did a great job, I was so pleased with my care, I would recommend Electiva Hospitals.

October 1, 2025
Unprompted review
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Reply from Electiva

Dear Lynn,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you had an excellent experience from start to finish. I will pass on your feedback to our team.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

Rated 5 out of 5 stars

All off the staff from start to finish…

All off the staff from start to finish were great . Dr faway was great at my pre op and on the day . Makes you feel at ease . Dr Almerie was my surgeon and i could not praise him highly enough as well . Everything was smooth sailing and was always kept in contact with .

September 30, 2025
Unprompted review
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Reply from Electiva

Dear Kirsty,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you had such a comfortable stay in our hospital. I will pass on your feedback to our staff.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

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Rated 5 out of 5 stars

from start to finish was fabulous

Couldn’t fault my experience from start to finish . James Murphy puts you at total ease and Sophie the anaesthetist was just wonderfully calming . At no point did I feel I wasn’t given time to think about the procedure and everything was clear and uncomplicated . I came home the same day with clear instructions and had a call from Jac the next day to check in on me . Only think I’d say is that the sports bras they use are very difficult to get on and off to shower etc . A zip would be better than lots of hook & eye .

September 25, 2025
Unprompted review
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Reply from Electiva

Dear Helen,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you had an excellent experience from start to finish. I will pass on your feedback regarding the sports bra.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

Rated 5 out of 5 stars

Really happy.

From the first consulation to my surgery day, I felt so at ease. I was made to feel relaxed and comfortable. I would 100% recommend this hospital.

September 23, 2025
Unprompted review
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Reply from Electiva

Dear Jen,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you highly recommend our hospital and that you felt so relaxed throughout.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

Rated 5 out of 5 stars

Excellent Facilities and staff

Excellent Facilities and staff

September 24, 2025
Unprompted review
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Reply from Electiva

Dear Louise,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you thought we provided an excellent experience. I will pass on your feedback to our team.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

Rated 5 out of 5 stars

Amazing experience and staff

The receptionist, ward colleagues/practitioners and surgical team are absolutely fantastic. So caring, receptive and happy to help.

I felt so comfortable and it's very clean.

The food is brilliant too.

Thank you very much for looking after me. I've been waiting 17 years for this dream to come true, and I'm glad you were all part of it.

Josh Lake ❤️

September 23, 2025
Unprompted review
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Reply from Electiva

Dear Josh,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you had an amazing experience and enjoyed your stay. I will pass on your feedback to our team.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

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Rated 2 out of 5 stars

My partner has had two check ups follow…

My partner has had two check ups follow an op. And both times we've waited over 30 mins past the appointment time to be seen.

September 16, 2025
Unprompted review
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Reply from Electiva

Dear Simon,
Please accept our sincere apologies for your experience and we appreciate you taking the time to bring this to our attention. We have requested your contact details via this platform and would appreciate if you could respond at your earliest opportunity so we can look into this further.
Kind regards,
Electiva Hospitals

Rated 1 out of 5 stars

Left waiting for over an hour past our…

Left waiting for over an hour past our appointment time. No one came to inform us of why the delay. No one seemed to be interested just left waiting and waiting. To say how much their surgeries cost you’d think they’d be more bothered

September 5, 2025
Unprompted review
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Reply from Electiva

Dear Gloria,
Please accept my sincere apologies for your experience and we appreciate you taking the time to bring this to our attention. We have requested your contact details via this platform and would appreciate if you could respond at your earliest opportunity so we can look into this further.
Kind regards,
Electiva Hospitals

Rated 5 out of 5 stars

Absolutely wonderful staff

Absolutely wonderful staff, was looked after with 5 star treatment
The food was great, delicious fresh fruit, tea coffee & cold drinks
Martha was especially helpful and made my stay very comfortable, would highly recommend this hospital 😄

September 3, 2025
Unprompted review
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Reply from Electiva

Dear Lisa,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you highly recommend our hospital. I will pass on your feedback to our nursing staff and catering team.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

Rated 5 out of 5 stars

Bypass surgery

The staff, nothing was too much trouble, I was made to feel welcome and at ease from the minute I stepped in the hospital. The hospital is clean and the grounds are lovely and calming.
Thank you so much for making my surgery a pleasurable experience.

August 25, 2025
Unprompted review
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Reply from Electiva

Dear Laura,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you thought our staff were welcoming and our hospital and grounds are clean and calming.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

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Rated 4 out of 5 stars

Really helpful from the start

Really helpful from the start, Dr Gorman explained the procedure and allowed me to consider options best for me before we agreed on a plan .
Carr was very good , all staff respectful and efficient in their duties .

August 24, 2025
Unprompted review
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Reply from Electiva

Dear Lindsey,
Thank you for taking the time to share this lovely review. I'm delighted to read that you thought our staff were efficient and respectful. I will be sure to pass on your lovely comments to Mr Gorman and all concerned.
Wishing you all the best with your continued recovery.
Kind Regards
Electiva Hospitals

Rated 5 out of 5 stars

Breast uplift with implants

From beginning to end, my experience with Transform and with Electiva has been outstanding. My transform advisor, Larna was wonderful and helped me decide what procedure I needed, she was so knowledgeable and everything was very transparent; she has been there as my first port of call every day leading up to my surgery date. After my first consultation with Dr Mark Gorman at the Electiva Hospital in Manchester, I knew he was the surgeon for me. He was friendly, down to earth, knowledgeable and his results speak for themselves. He answered any questions or concern I had with ease and was just truly wonderful. I can honestly say after meeting him, I’ve not had a single worry or concern leading up to my surgery date as I trusted that he 100% knew what he was doing, was on the same page as me and his expectations aligned with mine! On my surgery date, my admission time was 1pm and I was so well looked after from the moment I entered the building. My room was beautiful and very private and the staff were exceptional. I had visits from nurses, anaesthetists and from my surgeon before going down for my surgery to thoroughly check through everything and inform me of what would happen next. Everything went perfectly and I am over the moon with the results. My nurse Imra looked after me overnight and she was exceptional and so full of knowledge. I could not recommend Dr Mark Gorman, Transform or the Electiva Hospital more highly.

August 23, 2025
Unprompted review
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Reply from Electiva

Dear Kayleigh,
Thank you for taking the time to share this wonderful review. I'm delighted to read that your journey was outstanding end to end. I will be sure to pass on your lovely comments to Mr Gorman, Irma and our amazing hospital team .
Kind Regards
Electiva Hospitals

Rated 5 out of 5 stars

The Pines - Excellent

An amazing experience from start to finish from the lady who met me at reception on day 1 through to the surgeon , nursing staff , doctors , cleaners and catering staff they were all really friendly and could not do enough for me .

August 7, 2025
Unprompted review
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Reply from Electiva

Dear Russ,
Thank you for taking the time to provide this wonderful feedback, I am delighted to read it was amazing right the way through your journey. I will be sure to let our team know.
Wishing you all the best with your continued recovery.
Kind regards,
Electiva Hospitals.

Rated 5 out of 5 stars

Amazing gorgeous clean hospital with…

Amazing gorgeous clean hospital with the most caring staff, could not fault any of them from start to finish, my surgeon miss darrien was so supportive before & after the surgery which made me feel even more at ease, thankyou for everything pines hospital!X

August 5, 2025
Unprompted review
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Reply from Electiva

Dear Rio,
Thank you for taking the time to provide this wonderful feedback, I am delighted to read about the great service and care you have received and I will pass this on to our staff and Ms Darrien.
Wishing you all the best with your continued recovery.
Kind regards,
Electiva Hospitals.

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Rated 5 out of 5 stars

Excellent care

The staff were outstanding in their care for me. I was made feel at ease the entire time. The whole place is spotless clean and felt reassured I was in good hands. Thank you!

August 1, 2025
Unprompted review
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Reply from Electiva

Dear Jacqueline,
Thank you for taking the time to share this wonderful review. I'm delighted to read that you thought our staff were outstanding and our hospital is spotless. I will be sure to pass on your lovely comments to all involved.
Kind Regards
Electiva Hospitals

Rated 5 out of 5 stars

Professional and friendly throughout

Professional and friendly throughout
Great service and care
All staff extremely respectful
My surgeon Mr Elamari put myself at ease from the initial consultation and also on admission date / surgery date
He has such a friendly comical down to earth manner at the same time maintaining his high professional standards
As a nurse practitioner this to me is a fundamental part of my whole journey and I would highly recommend him and the hospital to anyone , I am excited to see the results !

July 26, 2025
Unprompted review
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Reply from Electiva

Dear Jo,
Thank you for taking the time to provide this wonderful feedback, I am delighted to read about the great service and care you have received and I will pass this on to our staff and Mr Elamari.
Wishing you all the best with your continued recovery.
Kind regards,
Electiva Hospitals.

Rated 5 out of 5 stars

Caring and professional

All members of staff were very pleasant while remaining professional at all times. I was made to feel cared for and comfortable throughout my time at Electiva Manchester.

July 29, 2025
Unprompted review
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Reply from Electiva

Dear Paul,
Thank you for taking the time to provide this wonderful feedback. I am delighted to read that you felt very comfortable and cared for at our Hospital.
I will pass the lovely comments onto our Manchester Team.
Very best wishes
Electiva Hospitals

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