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ELECTREK Reviews 11

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TrustScore 3 out of 5

3.1

Bicycle Store
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Company details

  1. Bicycle Store

Written by the company

We sell electric bikes and folding e-Scooters as well as accessories and parts.

Contact info

3.1

Average

TrustScore 3 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Contacted them about a ENGWE engine…

Contacted them about a ENGWE engine pro…
Contacted them about a ENGWE engine pro folding e-bike, they seemed very keen to assist, the guy on the phone offered a lot of information, he was very friendly and polite, he offered cycle scheme and the ability to pay by instalments. He was honest about the pros and cons of this particular product. I think they have a genuine mission out there. Would recommend without hesitation.

December 8, 2025
Unprompted review
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Reply from ELECTREK

Thank you for your review. Glad to learn that you have found our product and service up to your expectations.

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Rated 1 out of 5 stars

Scammers

Scammers
Have bought 2 bikes one it’s not working
This persons not answering emails at all
Have to contact fraud department as also citizen advice it’s involved
Be aware don’t use this company as you will have to go true hard time

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid At All Costs!!!!!!!!!!!!!

Avoid at all cost. Will not answer phone to you after u have paid. Over 3 weeks to get me money back after paying for an item. I paid then was told wrong price on website. Held on to my money for 3 weeks. Avoid unless u love headache.

June 28, 2025
Unprompted review
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Reply from ELECTREK

Hi Mr Iqbal,

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration, and we’d like to clarify the situation to ensure everything is clear for future customers reading this.

Your payment was made through PayPal, and unfortunately PayPal placed a temporary hold on the funds, which prevented us from processing the order immediately. This delay was entirely external to Electrek.uk and outside of our control.

As soon as PayPal released the funds back to you, the refund was completed on our end. We understand how inconvenient these delays can be, and we apologise for the frustration caused.

Regarding the pricing issue: once we noticed the incorrect price displayed on our website, we informed you immediately rather than processing an order at the wrong rate. Transparency is something we take seriously, even when it means disappointing a customer.

We never intentionally withhold funds, and we always respond through the channels connected to the order. If you ever have concerns, we’re always happy to help via email or our website support system.

Thank you again for your feedback.

Rated 1 out of 5 stars

Do not go near this company!

Worst company I've ever dealt with! I ordered a bike from them and on their website it stated it'd arrive within 2-3 days, I contacted them Via their whatsapp number for an update/tracking details to be told I'd get them on the Friday that was already 3 days after the purchase (they refused to give any tracking details) , I'd explained I'd ordered from them purely because the delivery date was supposed to be 2-3 days. I emailed and asked for a refund as they wasn't providing the service they'd advertised and got rude emails back from their so called customer service telling me I need 're-parenting' stated that they 'provide excellent service but I wasn't included in that' and after I'd said ill report the company they tried to blackmail be by saying if I do that they'll not refund my money! If I was allowed to upload screen shots I'd show you exactly what kind of service this company provides.

September 3, 2024
Unprompted review
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Reply from ELECTREK

Hi Regan,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel this way, and we would like to clarify the situation for accuracy and transparency.

Your order was placed during a period of unusually high demand, and the dispatch timeframe was explained to you clearly when you contacted us via WhatsApp. At no point did we refuse to provide tracking details—tracking information becomes available only after an item has been processed and collected by the courier. We simply did not have the tracking number yet at the time of your request.

When you asked to cancel the order, we began the refund process immediately. Any suggestion that we threatened to withhold your refund or “blackmail” you is not accurate. Your refund was issued in line with our normal cancellation policy.

Regarding the comments you mentioned: we maintain records of all communication, and we can confirm that no such language was used by our team. We take customer service extremely seriously, and we would never address a customer in the manner described. If you have screenshots, you are welcome to share them directly with us so we can review them properly.

We are always happy to assist and resolve any concerns, and we aim to deliver clear and respectful communication at all times. If you would like us to look further into your case or provide any additional information, please reach out to us at our official support email.

Rated 5 out of 5 stars

Very happy with my ebike

Very happy with my ebike, smooth purchase and great customer service. Prompt responses and accessories where added to my order for FREE
I will tell my friends for sure. Thank you

August 1, 2024
Unprompted review
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Reply from ELECTREK

Thank you for your kind words

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Rated 1 out of 5 stars

You don't get a warranty....£1'450 for…

You don't get a warranty....£1'450 for a bike with burst oil brakes... And broken parts... I was told to video anything broken and to send a video... Nothing still nothing... I HAVE A VERY EXPENSIVE bike that I cannot use and it's over 2 months basically just sitting there doing nothing.... The company take the money and DO NOT honour the warranty... So if you buy pray it is not damaged when you get it... On saying that if it fails in the 12 warranty period.... Your on your own there is better elsewhere... Your choice....

March 4, 2024
Unprompted review
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Reply from ELECTREK

Hi Ryan,

Thank you for sharing your feedback. We are genuinely sorry to hear that you are still experiencing issues with your bike, and we would like to clarify the situation for those reading.

We take warranty support very seriously, which is why we asked for a short video of the reported problems. This allows our technical team to identify whether a replacement part, repair, or collection is the correct solution. We have been waiting for the full details from you so we can move forward with your case, but unfortunately we have not received the information needed to complete the assessment.

For clarity:

Your bike is fully covered under our warranty, and we absolutely do honour it.

We do not ignore customers—we respond through the original order email or our support channels.

Replacement parts or repairs cannot be issued until the issue is properly verified for safety and accuracy.

We want your bike to be working perfectly and we want you to be satisfied with your purchase. Please reply to our previous messages or email our support team so we can complete the assessment and provide the correct resolution as quickly as possible.

We are committed to helping you and look forward to resolving this for you.

Rated 5 out of 5 stars

Bought second ENGWE bike from Electrek…

Bought second ENGWE bike from Electrek good customers experience as always fast shipping despite I live in Guernsey channel Island the bike arrived here less than a week. Impressive. Well recommend
Thank you
Ivan

January 22, 2024
Unprompted review
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Reply from ELECTREK

Much obliged we will keep going with this motivational review

Rated 1 out of 5 stars

Rude Customer experience

I asked a few questions regarding their Engwe ebike range as I could not locate the information from their website so decided to contact them via chat on WhatsApp (their WhatsApp number was 07341 152 082)
After the unhelpful answers he gave which seemed like he was unsure himself I then advised that it may not be suitable option for what I looked needed.
What I received in response from their customer services department via WhatsApp at Electrek.uk to
1. "G3t a l!fe!" - lol.
2. Good, G0 s0mewhre 3lse then
3. We are n0t !nterested in your cust0m.

Just to let people out their about their level of customer service, & if Trustpilot allowed attachments I have screenshots of the conversation.

December 20, 2022
Unprompted review
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Reply from ELECTREK

Hi Quan,

Thank you for your review. We always welcome questions about our products and we aim to provide clear and accurate information to help customers choose the right bike for their needs.

We were surprised to read the statements you have posted, as they do not reflect any communication from our team. We have reviewed our WhatsApp logs and can confirm that none of the messages you quoted were sent by Electrek.uk staff. We take customer service extremely seriously, and we would never use that type of language with any customer under any circumstances.

It is possible that you contacted a number that does not belong to us, or that a third party has been impersonating our business. Our official contact details are listed only on our website, and we always encourage customers to use those verified channels when reaching out.

If you would like us to investigate this further, please email us directly with screenshots of your conversation so we can verify the number you contacted and take appropriate action if needed.

Thank you for bringing this to our attention — we take matters like this very seriously.

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