Electrical Logistics Reviews 30

The first time they came, a really nice engineer came and diagnosed the suspension of the washing machine needs changing. 2nd appointment 2 weeks later as they had to order the part, this chappy turns up with some cardboard paper places it under the legs and said, thats it, repair finished. Put a wash on same racket. Called up again and their office was shocked he hadn't changed the part. Came back today and asked me like the donut that he is, if I moved the washing machine. The washing machine is making a racket and is moving on its own. Then he tried to tell me it wasn't the washing machine but instead its my ceramic heavy duty tiles that have moved which i thought was hilarious. I asked him isnt it more likely that the suspension of the washing machine is at fault since it was first diagnosed with a suspension problem. He put some more paper under the legs and said thats it. Just put a wash on same racket. Never seen or even heard of such unprofessional service!. Disgusted with the mixed messages, as if I have nothing better to do other than entertain their chappy. Absolutely Disgusted!
UPDATE: Called another engineer who serviced the suspension legs and changed one of them, problem solved, zero sound.

Would give minus zero. Like other reviewers, they make appointments, provide telephone numbers for phones that are just cut off after the automatic message and then don't turn up. Even after that they do not bother to contact you to apologise/rebook.

They are being used as a repair company and assessor for claims so that it would appear even if it's just for an assessment of an item you are stuck inbetween the repairs. Added to this their call-outs are 'all-day up to 8pm at night. Unacceptable unless it's an emergency.

Worse still is that they appear to have contracts with big companies like Churchill Insurance and AEG who must by now know how atrocious they are but are doing nothing about it because they don't care. Why Trading Standards aren't involved in this, I fail to understand. Just another toothless body that tells you what YOU should do but does nothing.

Don't give up. Bombard them with complaints. Their email address is hidden and the one I have looks suspect. If it's anything like the rest of the non-service, it is probably never read.

This is not even worth 1 star. I have attempted to book a repair for a washing machine twice. Both have been cancelled. Extremely disappointing service. I have no idea why I am paying for insurance for Steve at electrical logistics to cancel all my appointments. 1 even cancelled on the day, the 2nd 2 days prior.
So if you want to arrange all your work life around a repair and be disappointed then feel free to use them, but ultimately another disappointment through domestic and general insurance.

Promises of warranty visits by engineer. Twice no show after long delay.

No phone calls. Wont answer the phone.
This company is a total fraud, disaster.

5 year wArranty by AEG, passed to a company called Retrocare, presumably in India then relayed to electrical Logistics in Acocks Green , then nothing.

AEG should be ashamed to be associated with them.

I wouldnt even rate one star this company needs closing down, paying insurance for what ? Fir nothing. This company just takes your money every month!!@ number 1, impossible to get through they never answer the phone. 2 very poor customer service 3 they say if you do get through you need to call up some other place because they dont have your part! 4 been waiting since December 3rd 2025 for them to fix it !! 6 total crap crap crap !! 7 you need to be shut down 8 now my solicitor is involved 9 going to be your loss not mine 10 game over !! AVOID AVOID AVOID

AND STILL THEY HAVENT FIXED OR REPLACED

Electrical Logistics, Birmingham.

Do not use this company.
In mid-November I was put in touch with ‘Electrical Logistics’ by ‘Go Assist’, ( believing I was phoning a local company, when in fact the engineer has been coming from `Birmingham). I needed a repair to my dishwasher and we paid £139 call out fee. Since then I have had 5 engineer visits and I’m keeping my fingers crossed that this time it will actually work. Throughout this time, I have constantly ‘phoned trying to get updates but despite always being assured that it will be looked into immediately and with urgency and someone will phone me back that day, I have never had anyone phone me back. The engineer for the first visit never turned up and didn’t contact us. Eventually the engineer did visit the next week and we were told a new part costing £62 was required. We paid this (it has now been refunded) and a new appointment was made. The part was fitted but after he left, the machine showed the same fault. We had another visit and had to pay a further £356 to order another part. This part was fitted and after the engineer had left, telling us to now run the machine on an intensive wash, we found this was impossible because the door would not open as he had not screwed up a plate in the bottom of the machine.

I e-mailed the Managing Director, Mr Steven Beetison, outlining our experience and hoping for some help to get the matter resolved. He has never responded and when I tried to speak to him by phone he was ‘in a meeting’ and he has still never come back to me.

In summary: We have been without our dishwasher for10 weeks- a time spanning Christmas!! We have spent £500; We have stayed in on two occasions waiting for a booked engineer to turn up when he didn’t; I have spent an inordinate amount of time on the phone (much of the time for no one to answer and then the call to be cut off!); I have had the phone put down on me and the MD has refused to communicate with me. I would emphasise that throughout this time I have always remained respectful

⭐️ Very poor service – extremely disappointing

My LG  washing machine has now been broken for over two weeks. I have an extended warranty with LG. LG contracted the repair to Pacifica, who then subcontracted it again to Electrical Logistics (Birmingham).

Electrical Logistics are not responding to phone calls or emails, and despite being told an engineer would attend first thing today, no one turned up and no contact was made.

LG say it’s down to Pacifica, Pacifica say it’s Electrical Logistics — meanwhile I’m left without a working washing machine and no answers.

This has been incredibly frustrating and time-consuming, with a complete lack of ownership and accountability across all parties. Based on my experience, I would strongly advise people to think very carefully before using LG extended warranties or the companies they subcontract repairs to.

A repair service should not work like this.
Pacifica LtdLG Global

Not wishing to go against the other reviews, but I must admit I was pleasantly surprised. I had advised them it needed a particular spare part to fix my dishwasher and the chap arrived with it. That was at 3.30pm on a Friday and he faced a tough 60 miles journey home to Brum after. He was cheerful and got on with the job. My only critism is I had to call them to establish arrival time.

Engineer failed to turn up or make contact on day of arranged visit.

Electrical Logistics shouldn't be trusted.

We had a broken washing machine, and in contacting the supplier they put us through to the manufacturers, who then passed the book to engineer companies.

Electrical Logistics confirmed they would be coming out on the selected day; we waited a week, and the day before the said date they rang to confirm again they would be coming and, 'fixing' the machine.

The day arrived and they cancelled.

By this point we had been without a washing machine for 2 weeks, and had obviously put things ready in place for this appointment, so needless to say, it was extremely disappointing that on the day itself, they cancelled. Especially after their very confident 'we are coming to fix it' the day before.....

That said, the next day they did manage to make it to the rearranged appointment slot...but what a disaster it was.

The engineer carelessly flooded the floor twice, (over the cause of us needing our washing machine to be fixed, our kitchen floor is now beyond ruined from careless reflooding over and over), the miscellaneous part he arrived with didn't fit, then after a while of fiddling about he stated he couldn't sort it.

Frustrating and extremely disappointing.

Afterwards he then came to us with the idea that one of the pipes at the back was meant to be a different shape...?

But the already broken promise of a fix, cancellation, careless reflooding, and then to find black greasy hand prints and smudges all over our walls was enough for us to never want anyone from Electrical Logistics in our house ever again.

Their disorganisation and faffing about with appointments was frustrating, and the fact that after many statements about how they 'definitely will be fixing' the machine, only to arrive and messily assess the machine without any single improvement, redamaging our floor, was not appreciated. But the disrespectful and utter disregard for the rest of our property was extremely upsetting to find.

These greasy black marks are proving impossible to remove, and when we reported this back to Electrical Logistics they simply didn't care enough to even reply to us.

Diabolical.

If people let you into their homes to assist and in theory help with a problem, it's one thing not being able to unfortunately fix the issue, but to create further problems, damaging the property is unacceptable.

It's a disgustingly awful way to work, and the fact the company haven't even bothered to apologise I think speaks volumes about their standards and work ethics.

Whilst we respect it wasn't their fault that we had an on going situation with getting our washing machine fixed, they absolutely added to the situation in a deeply unhelpful, disrespectful and stressful way. We are left angry, and very upset with our experience of Electrical Logistics. Their visit has made matters worst and cost us money we otherwise wouldn't be spending, (having to fix the damage they made). Stand well clear....

What can I say about his company. I reported my fridge/ freezer to go -assist on the 26-8/25 who this company is contracted too. Their engineer came out all he did was put his hand on freezer back wall and said you need this part I’ll order it. When part arrived a different engineer came out did a proper diagnosis on it and said the part ordered is not the problem you need another part so I paid £52 for previous part and now got to pay another £82 for new part and I have to wait untill 2/10/25 for part to come which is over 2 weeks away don’t for get I reported my fault on the 26/8/25 which means i will have been waiting over a month?. When I phoned up electrical logistics all he said was he made a mistake have you not made a mistake before and was very abusive I had to contact from these people since the 12/9/25 I had to call them on the 3/10/25 to see where my part was.a woman answered and made some bull -s**t story up that they tried to call me on the 24th & 30th of September I had no contact at all.if you need appliances fixing etc do not use these people they are cowboys even a engineer who came out said that his fellow engineers most of them are useless that tells you everything about this company stay away you have been warned

I paid go assist for a repair for my Lacanche oven which their website says they are approved repairers. The engineer turned up from a third party company called Electrical Logistics. The engineer did not fully inspect the appliance to diagnose the faulty oven control knob. In fact he couldn’t even locate the model and serial number. As a result of his incompetence Go Assist contacted me to say they could not obtain parts as they could not identify the appliance nor could they source parts and said they were unable to repair my £5.5 k oven but offered £40 towards a new oven from their website. I contacted Lacanche who advised me how to find the serial number which involved removing the left hand drawer. Also that all parts are readily available. They also sent a link on how I could lift the hob, and resecure a likely loose nut on the oven knob control arm. I ended up fixing the problem myself in 2 minutes. A complete waste of of £140 that I paid Go Assist. Don’t waste your

failed to notify me of visit time in advance, no contact numbers on day off arranged visit, no answer from any contact numbers

absolute cowboys!!!! Said they would come and fix machine… didn’t come.. said they would come another day… didn’t fix machine… said they would come back… didn’t come!!!

AVOID AT ALL COSTS!

It was done through Domestic & General

Worse company ever, lies lies and lies. Didn't show up on the day they were suppose to do repair, waited all day, phoned few times asking if they are defo coming , I was reassured they will but no one showed up or phoned to say they wont be attending. Disgusting . Avoid at all cost

Absolutely disgraceful company
I have complained twice & no one has had the decency to acknowledge my complaint !!!!
The engineer didn’t put in the report the fault with my dishwasher so the repair was closed
I would never ever use them & don’t know D&G do.
I intend to take this further

If I could give zero stars I would, what a piss poor company, every review that you see even from employees, the reviews are right they are shocking. Spoke to a girl then referred me on to her manager who quite frank slurred his words and sounded drunk. Probs the reason all 12 jobs got cancelled that day, how insurance company’s use dodgy people like these is beyond me!! Avoid at all costs. Lie, lie and lie again

This is a dreadful company, avoid them at all costs. We were referred by our insurer for a cooker repair, almost three months on it is still not fixed. They attempted one repair which made no difference, came out twice more with the wrong parts and then blatantly lied about us not being in for the latest appointment. We have cctv evidence to prove they are being dishonest. Their customer care is absolutely non existent; they do not keep you in touch, the office staff are offhand and dismissive when you try to chase them and the electricians they do send out seem vague and uncertain. I thought the other reviewers on here were being overly harsh but sadly our experience has proved they were right. We refused to have them back and have been referred to a different company who were a vast improvement!

Horrible company, turned up at my house to repair my oven at 6.50 in the morning without notification did not knock and went away . When I phoned I was confronted by an aggressive member of staff denying everything
Do not use this company at all cost

Honestly this is one of the worst services I have ever been to. Been without a washing machine for 2 and half weeks because of them damaging the glass they ordered. Also they ordered the wrong part even tho I provided them with all the information about the washing machine. Just to top it off they didn’t even turn up on on the day they was meant to come out no phone call message nothing. So so unprofessional all you have to do it look through the reviews and run a mile it’s simply not worth it going with this company that is a fact. This company work with AO so if u have warranty with AO tell them you would like another company to come out and sort ur washing machine not electrical logistics as this is the service you will get. Very rude no respect or time for there customers.