Electric Heat Warehouse Reviews 21

Please be warned

Don’t touch this company with a barge pole.
I spent astronomical amounts of money and having to walk around the house with dressing gowns on. This company are totally at fault and do not want to except a Liability.
Had Valliant out direct and have a full copy of the report. It was commissioned wrong Which has resulted to astronomical electric bills.

Legal action pending

Be warned

Absolutely appalling. My ASHP doesn’t work properly. They are registered with Napit who don’t appear to be a legitimate organisation. I put in an official complaint 5 months ago after trying to resolve things for nearly a year. Avoid at all costs.

Ordered a buffer tank on their website. Despite some issues with their website user experience, the service was excellent. They were very responsive to my issues with the lack of delivery info and the item was delivered quickly and in good condition.

The website user experience was not good, caused it seems by the fact that, for items which need to ship directly from the supplier, it is poorly integrated from a dispatch and delivery tracking standpoint.

There was no information on availability or delivery times on the website, even at checkout. I did get an immediate confirmation and notification that order had shipped in the same minute. I was a bit dubious that it had actually shipped, but the order had indeed been dispatched and arrived 2 days later.

No delivery tracking information was provided. The 'shipping confirmation' said "Your order is on the way. Track your shipment to see the delivery status." Links provided to "View your order" or "View shop".

"View your order" takes you to an account page which says "Your order is confirmed
We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.

Track order with Shop"

To 'track your order' with Shop, you have to download a useless app and sign up with lots of unnecessary info. However, the app provides no tracking info, though it does indicate the order has shipped. It even has a button to 'Mark order as delivered' implying there is no linkage to a delivery service update stream.

There is also a section:
"Order updates
You’ll get shipping and delivery updates by email and text."

Selecting the "Send me updates" option requires that you sign in with Facebook, again an unnecessary gathering of data. Whilst the text says updates by email and text, the implication might be that they use Facebook Messenger. Either way, there are no updates forthcoming and selection of the option does not persist if you leave the page and return to it again.

I contacted them via their website chat function. There is an automated response / order query sequence which tells you your order has been fulfilled, but again with no actual shipping info. I did manage to interact with a human but we got cut off before I got a response on delivery.

This was all very frustrating as I desperately wanted to understand when the item would be delivered so I could co-ordinate with my plumber and I posted a version of this review which was somewhat less positive. I got an immediate and comprehensive response and explanation. This was much appreciated.

I would suggest that this company consider their online storefront provider going forwards and when the time comes to change, invest in an improved user experience from a provider who does not require the gathering of so much unnecessary personal data and integration with redundant and intrusive apps/services.

Excellent customer service. Phoned to check if I could request a particular day for delivery due to the weight of the heater and being home alone on other days. Ashley called the delivery company to check their lead times and called me right back and said he would request delivery for the day I needed when my order came through.
Delivery company called to confirm that they would deliver on the day requested.
When the day arrived, I hadn't heard anything from the delivery company and it was nearly 5pm and I couldn't get through to them. I called Ashley and he also couldn't reach them but would continue to try, it fortunately arrived about 30 minutes later.
Ashley called back the next day to confirm I'd received the heater and that it was in good condition and there was no issues.
Really attentive company and I'm glad I chose them over some bigger retailers. Also had the best prices I could find for what I needed. Would highly recommend.

Very impressed with Hitachi System I got from them but even more impressed with their service. They got the MCS certificate turned around within a few days of commissioning meaning I got paid in full and my customer got straight onto RHI payment scheme. Onto the next one now!

Great products, fantastic customer service.

Thank you Paul for all your help and advise on air to heat pump purchase. Great service, great advise and you bet my heating engineer quote by 15%.

Many Thanks

Good advice; easily accessible.

We have dealt with Paul who has been incredibly supportive and knowledgeable throughout the purchase and aftercare process of the heat pump project. He is also carrying out the MCS documentation required for the project.
Paul always returns our calls / emails and is happy to help advise on any relevant issue and questions.

We will certainly use them again and would not hesitate in recommending their services.

Great knowledge in advising me on the best solution for my project and reasonably priced beating my local wholesalers.

Excellent initial advice and service and then a rapid and positive response to an item damaged in transit - I could not have asked for a better service!

Quick, efficient and helpful

Smooth transaction, no problems, got what I asked for.

First class service! Would recommend to anyone, thanks!

great product
kept informed of delivery and arrived well packaged
easy to install 5 stars all the way will be using again shortly

Me and my wife recently moved into our new home.

Our house was fully electric so we had to buy electric heaters for the house. After looking at various places we came across Electric Heat Warehouse.

We ordered six of the Reina Arlec Electric Radiator's. The price was very decent and affordable compared to other stores and websites we looked at.

I also had a few questions before my purchase. I spoke to a Paul Fowkes who was incredibly friendly and was very helpful with all the questions I had to ask.

The radiators got delivered very quickly and I was constantly updated about the delivery.

The heaters are very good and very stylish. It was also very easy to fit on the walls and easy to use.

Overall me and my wife are very happy with our purchase. Keeps the house very warm especially with winter around the corner.

I would definitely recommend Electric Heat Warehouse.

Thank you Paul for all your help.

I have known these guys for years all i would say very knowledgeable,helpful,courteous and prices as keen as can be

Bought a couple of rads off this company and found them very helpful and fast delivery....Many thanks Paul.

Good company to deal with and great price

Would recommend and use again, lovely people to deal with. Thanks guys for a great service.